Supermarket membership card and return system? Urgent!

For your first question, we usually give you a discount of 10%. Gold cards have more benefits than membership cards in normal activities, but I haven't paid attention to the bottom line of consumption you mentioned. You can look at the membership card rules of two shopping malls.

Classification and forms of membership cards

Kangcheng department store membership card is divided into gold card and platinum card.

VIP bidding conditions

1. You can get a VIP gold card of Kangcheng Department Store if you spend more than 2,000 yuan in 800 yuan on the same day or within 30 days, and each person is limited to one.

2. If you spend more than 2,000 yuan on the same day or 4,000 yuan within 60 days, you can get a VIP Platinum Card of Kangcheng Department Store, and each person is limited to one.

3. A VIP gold card with accumulated points of 16000 within two months can apply for upgrading to a platinum card.

Vip treatment of members

1. When shopping in Kangcheng Department Store with a VIP card, you can enjoy the special VIP brand shopping discount in the store and get corresponding points. For details, please refer to the express delivery of various brands in the store (except for special sale goods).

Enjoy free coffee, magazines and other services in the VIP room.

3. Accumulated gifts, gifts at indefinite expiration, gifts coming to the store, discounts of VIP alliance merchants or special services.

4. Invite and inform Kangcheng Department Store of the news of free new product express delivery and the latest promotion activities.

5. With the VIP card of Kangcheng Department Store, you can regularly participate in various parties, coffee classes, fashion lectures, new product launches and other activities specially held for VIP members.

instructions

1 and VIP card 1 are only used by 1 and cannot be lent to others.

2. The VIP card will take effect 24 hours after the date of application, and can be used normally after it takes effect.

Please take the initiative to show the VIP card to the salesperson or cashier when shopping. If customers do not show their VIP cards immediately when shopping, they will not be able to enjoy the corresponding points and discounts. VIP card points are accumulated at the time of shopping payment, and will not be replenished afterwards.

4. If the information filled in the VIP card changes, please go to the service desk with the original card and valid documents as soon as possible to handle the change procedures.

If you participate in the activity, please bring your VIP card and cashier receipt to receive the gift (shopping voucher). The VIP card number must be consistent with the cashier's small ticket number to get it.

6. Shopping vouchers will no longer participate in the activities of giving away prizes, coupons and points, nor can they apply for VIP cards.

7. Please don't put the VIP card with magnetic and high-heat items, and don't bend or scratch the card, so as not to make it unusable.

8. When returning goods, you need to show the cashier's note and the VIP card used when shopping, and deduct the corresponding points in the card. If the points in the card are less than the points to be deducted, the corresponding amount needs to be deducted from the refund.

9. Members can go to the service desk of the shopping mall or the VIP room for on-site consultation on accumulated points and consumption details.

10. Members can check the accumulated points by calling the customer service hotline.

Second, the membership mode of operation:

After the implementation of the membership system, members will be recruited in accordance with relevant regulations. Members issue membership cards as valid credentials for members to participate in membership activities. Membership cards are mainly points, which are upgraded according to customers' points. When the customer points reach the specified amount, they will be upgraded to VIP members, and VIP membership cards will be issued to enjoy more value-added services.

III. Provisions on the issuance of membership cards:

1. Anyone who consumes goods in this plaza on the same day (based on the shopping receipt and the credit guarantee card of the goods sold on that day, more than one can be accumulated) can apply for the membership card of Electronic Science and Technology Plaza at the service desk on the first floor of the mall with valid identity documents (the standard will be lowered during the preferential activities);

2. Customers who meet the application conditions need to show their valid identity documents when applying for membership cards. One identity document can only apply for one membership card. Read the usage rules of this card and fill in the "Membership Card File" form truthfully, including my real name, ID number, mailing address, contact telephone number, etc. The membership card needs to pay the cost of X yuan/piece. (Free for the time being)

3. Implement the consumption promotion system. Customers who have accumulated 300 points in membership cards can automatically upgrade to VIP members and enjoy more value-added services.

Fourth, the purpose and purpose of the membership card:

1. When shopping in this mall, you can apply for consumption points at the service desk on the first floor of the mall with your membership points card. Points need the shopping receipt of the day and the credit guarantee card of the purchased goods. Calculated according to the amount of shopping vouchers, if it exceeds 100 yuan, accumulate 1 minute, and multiple vouchers can be accumulated, regardless of scores.

2. Validity period of points: points are valid for one year from the effective date of the card. If the cardholder has no consumption record for one year, the points in the original card will automatically become invalid.

3. When the points of the membership card accumulate to a certain extent, or the activities held regularly (or irregularly) by the mall and the anniversary at the end of the year, you can exchange the membership card for different grades of coupons, service cards and other gifts or special products in the mall. Every time you redeem a gift, the computer will automatically subtract the points you have enjoyed, and the remaining points will be reserved for the next accumulation. Log on to our website to check the points. (The exchange methods and gifts mentioned therein are subject to the current announcement)

4. When shopping malls hold member discount days or large-scale promotional activities, they can enjoy the membership price or preemptive right with their membership cards.

5. The Plaza will hold lectures on computer knowledge (such as free computer-related training courses) and related experience activities (such as new product model experience meeting, new game experience meeting, joint XX brand digital camera/camcorder outdoor trial, etc.). ) and related members' irregular networking activities, VIP guests will give priority to participate.

6. Anyone who becomes a VIP member of this mall can enjoy the free technical consultation service provided by Sunshine 365 Customer Service Center of this plaza at least once a year.

7. Members can receive SMS or email about the promotion and preferential information of the mall's member activities or large-scale promotion activities at the first time. (This clause can be chosen by members themselves whether to accept this service. )

Handling of other related problems of membership card:

1. Provisions for handling returns:

(1) If the amount of goods purchased by the customer after handling the membership card does not meet the application criteria, the customer should return the membership card, and the staff can handle the return formalities only after stamping the shopping voucher.

(2) If the customer returns the goods after spending points, the consumption points will be increased or decreased according to the actual return amount. Members must show their shopping vouchers and membership cards when returning goods, otherwise they will not be returned.

2. Provisions on loss reporting and replacement of membership cards:

(1) After the membership card is lost, the cardholder can report the loss to the service desk on the first floor of the mall with valid ID; In order to ensure and safeguard the interests of members, the procedures for reporting the loss of membership cards must be handled with valid certificates of both parties; The status will take effect immediately after the loss is reported. If the mall assists the cardholder to retrieve the lost membership card, it will immediately notify the cardholder to pick it up at the service desk of the mall and be responsible for reopening the service for the cardholder.

(2) If it needs to be reissued after reporting the loss, it needs to fill in the application form again and pay the 3 yuan fee. The staff shall indicate the loss reporting card number on the application form and cancel the loss reporting card. After replacement, the original membership card points can be transferred to the new card.

3. During the use of the membership card, employees of our company and our store are strictly forbidden to participate in or engage in other non-consumption behaviors, and offenders will be punished according to the amount involved.

4. Electronic Science and Technology Plaza will respect the personal privacy of members, and the personal registration information of members will not be disclosed, edited or leaked.

/cuser/menber.asp

The second question can be seen below.

1. All goods (except household appliances) that customers buy that are allowed to be returned according to the regulations of this supermarket shall be returned according to customers' requirements within 15 days from the date of sale, with complete packaging, clean surface and no damage.

2. When returning goods, you must have a valid invoice, receipt or computer receipt before you can refund the money received at the indicated bill price or exchange it for goods with the same price.

The following commodities: food, cigarettes, powdered sugar, cosmetics, women's products, close-fitting clothes for adults and children, precision instruments, photosensitive materials, video products, etc.

Do not return.

Three. Provisions on commodity exchange of household appliances

1. Household appliances (including small household appliances) have performance failures due to quality reasons within 15 days from the third day of sale. Consumers can choose to return the goods for replacement or maintenance.

2. The warranty period of household appliances and their main components shall be implemented according to the relevant provisions of the state.

3. Consumers can choose to return, exchange or repair newly imported household appliances due to quality reasons within seven days from the date of sale, and can choose to exchange or repair them within fifteen days, and the whole machine is guaranteed for one year.

20. What if the customer is not satisfied with the purchase and wants to return it?

First, warmly introduce it to the return/exchange office, and the return/exchange staff will apologize to the customer and patiently ask the reason, so as to satisfy the customer according to the relevant return/exchange standards.

2 1. What if the customer doesn't look after the supermarket equipment?

Explain to customers that they should be careful not to be hurt by the equipment.

22. What should I do if I am abused or beaten by my customers?

Employees involved should be calm and never quarrel with customers. Any employee present should immediately notify any supervisor or manager to attend the meeting and coordinate persuasion and explanation.

23. What should I do if I meet an unreasonable customer?

A: Lead customers to places with few people.

B: Apologize to the customer and explain patiently.

C: Report to the superior leader in time and ask the foreman and supervisor to adjust and solve the problem.

24. What if there is a quarrel or fight between customers?

Persuade patiently and inform the loss prevention personnel to guide in time.

25. What should I do if I am interviewed by a reporter?

Smiled and told reporters that we can't be interviewed during working hours. Please contact the office of the general manager of the company for the interview, inform the customer service department to receive, lead or tell the way.

Guest complaints

1. What if the product is inferior?

A: Apologize to the customer.

B: Replace the good quality goods for customers immediately.

C: Withdraw the goods from the surface.

D: notify the supervisor and relevant departments.

2. What should the customer do if he asks for compensation for returning goods due to unqualified quality?

Return the goods immediately, listen to the customer's opinions patiently, apologize, check the reasons and give the customer a satisfactory answer.

3. What if the return exceeds the three-guarantee period?

Carefully verify the reasons and help customers solve difficulties. If it is a quality problem, you can help to contact the return.

4. What if the customer complains about poor service attitude?

Patiently listen to customers' opinions, apologize to customers and respond to superiors. If the shoe fits, wear it.

5. What should the customer do if he goes to the supermarket instead of the special maintenance station after the 7-day return period?

You should smile and explain to customers that according to the regulations of the Consumers Association, after the 7-day return period, members will go to a special maintenance station for maintenance, try to persuade members to go to the maintenance station and provide them with their telephone numbers.

Every supermarket is different. You can set a new standard according to the actual situation of your supermarket. I hope it helps you! Hmm. How interesting