What do you mean by fighting?

There is no concept of "dispute" in law. The so-called dispute is usually explained as: each holds its own opinion and does not give in to each other.

Words: controversy

Athena Chu: zhēng zhi

Interpretation: disagreement and intransigence: dispute resolution.

Dong was a native of Jiyang, Shandong Province, and was an official in Beijing during the Ming Dynasty. One day, he received a letter from home, saying that his house was for infrastructure construction and he had an argument with his neighbor. I hope he can use his power to solve this matter.

Dong immediately wrote a book after reading it, saying, "A thousand miles to send books is just for the wall, and I can't help laughing and breaking my heart;" You are very kind to me and close to me. Why not give up both feet? "After the family saw it, they felt that Dong made sense. When building a house, they voluntarily gave up a few feet of land. Neighbors saw Dong Jia's behavior and felt something, so they followed suit. As a result, the two houses were eight feet wide, and after the houses were built, there was an alley called Renyi Hutong.

Extended data

Zhang Ming, the marketing department, asked Fang Hui, the administrative department, to help contact the building property to move materials. Fang Hui didn't good the spirit ground say, "I always suddenly can't contact. Where can I arrange it? Find someone else! " Zhang Ming was also angry after listening: "This is your responsibility. No cooperation is good for anyone. " Similar disputes happen from time to time, sometimes small, but they cannot be promoted because of poor communication. In order to successfully complete the task, it is necessary to learn to deal with disputes. You can try the following three steps.

The first step is to distinguish between the facts and emotions when others express their opinions. When people are angry, there are always some exaggerated words just to vent. Like Fang Hui in the example, things are urgent. It's true that she didn't prepare for the time, but she didn't cooperate. "Find someone else to go" is an angry word. People who seek help should make a good judgment on this, instead of arguing and theorizing as soon as they hear rejection.

The second step is to eliminate emotions before facts and emotions. If others are full of negative emotions, they can't make any substantial progress except intensifying contradictions. The wisest thing to do is to give in, accept each other's emotions and calm them down. For example, Zhang Dui said, "This matter is really urgent. We are sorry that we didn't consider your time. You often try to help, but we don't take care of your feelings. If you change your position, I will be as angry as you. "

The third step is to clarify the facts after eliminating emotions. Dealing with disputes is not just "coaxing", we should remember to achieve the purpose of communication. When the other person's emotions are valued by you, the other person's anger usually disappears by half. In this way, after eliminating emotions, clear needs, show that you really need help, or tell the solution, an originally tense interpersonal crisis will be resolved, and the expected goal can be achieved.