Which department should I look for when the residential property runs away?

Owners should first contact the relevant real estate management department or the housing and urban-rural construction department for complaints and consultation.

These departments are responsible for the supervision and management of the operation of property service enterprises, and have the right to investigate and deal with illegal and irresponsible behaviors of property companies.

First, complain to the real estate management department or the housing and urban-rural construction department.

When the residential property is found to be running away, the owner should collect relevant evidence as soon as possible, such as the announcement of the property company's running away, the unfulfilled service contract, and the list of overdue fees. Then go to the local real estate management department or the housing and urban-rural construction department to make a complaint. These departments will verify the complaints and deal with the property company according to law.

In the process of complaint, the owner shall state the course and loss of the problem in detail, provide necessary evidence materials, and actively cooperate with the investigation work of relevant departments. At the same time, owners can also consult relevant laws, regulations and policies from these departments in order to better safeguard their legitimate rights and interests.

Second, seek legal aid and litigation channels.

If the real estate management department or the housing and urban-rural construction department fails to solve the problem in time, or the owner thinks that his rights and interests have been seriously violated, he can seek legal assistance or safeguard his rights and interests through litigation. Owners can consult lawyers, understand their legal rights and litigation procedures, and decide whether to file a lawsuit according to the actual situation.

In the course of litigation, the owner needs to provide sufficient evidence to prove the illegal and irresponsible behavior of the property management company and the losses suffered as a result. The court will make a judgment according to the facts and legal provisions to safeguard the legitimate rights and interests of the owners.

Third, strengthen owner autonomy and supervision.

In order to avoid the recurrence of similar problems, owners should strengthen their awareness of autonomy and supervision, actively participate in community management affairs, and supervise the service quality and operation of property companies. Owners can set up owners' committees or owners' meetings and other organizations to formulate community management regulations and property service standards to ensure that the services of property companies meet the needs and expectations of owners.

At the same time, owners can also strengthen communication and consultation with property companies, solve existing problems and contradictions in time, and maintain a good living environment and living order.

To sum up:

When the residential property runs away, the owner should first contact the real estate management department or the housing and urban-rural construction department to complain and consult. If the problem cannot be solved, you can seek legal aid or safeguard your rights and interests through litigation. At the same time, owners should strengthen their awareness of autonomy and supervision, actively participate in community management affairs, and ensure that the service quality and operation of property management companies meet the needs and expectations of owners.

Legal basis:

People's Republic of China (PRC) property right law

Article 8 1 stipulates that:

Owners can manage buildings and their ancillary facilities by themselves, or entrust property service enterprises or other managers to manage them.

The owner has the right to replace the realty service enterprise or other managers selected by the construction unit according to law.

property management regulations

Article 35 provides that:

The realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract.

The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

Contract law of the people's Republic of China

Article 107 stipulates:

If one party fails to perform the contractual obligations or does not meet the contractual obligations, it shall continue to perform, take remedial measures or compensate for losses and other liabilities for breach of contract.