How to manage high-rise residential buildings under the property management mode of residential quarters?

With the continuous development of urbanization and the reality of land use, high-rise housing has gradually become the main trend of urban housing construction, and it is also the result of effective use of land resources. It is particularly necessary to establish a matching high-rise residential property management.

First, six modes of residential property management

According to the economic situation in different regions, there are six management modes of residential quarters (buildings) in China:

(1) Property management is mainly carried out in property management companies established in districts, sub-district offices and neighborhood committees;

(2) Carry out property management through the property management company transformed from the real estate management department;

(3) Property management companies established by real estate development enterprises carry out property management work; (four) the management mode of the units directly under the public housing;

(5) Property management companies established in full accordance with the modern enterprise system carry out property management work;

(6) The trinity management mode of neighborhood committee, community service station and property management company is adopted for property management.

Second, the characteristics and difficulties of high-rise residential property management:

1. High-rise residential buildings are high in height, with many floors and dense population. It is an arduous task to manage high-rise residential buildings, ensure the normal operation of all parts and ensure the safety of life and property of high-rise residential buildings and residents in the buildings.

2. High-rise residential buildings have many equipments, complex structures and high management starting point, which requires higher quality of property management team. In the actual property management, we must use advanced management means and methods to maintain, maintain and manage the systems of high-rise residential buildings to ensure the normal operation of these systems. High-rise residential buildings consume a lot of energy, electricity, management and service personnel, high management costs and high property management fees.

Three, the principle of high-rise residential property management:

1, early intervention principle: the role of early intervention has two aspects: first, familiar with the basic situation of high-rise residential buildings; Second, it can put forward rectification opinions for future property management.

2. Unified management principle: First of all, the whole high-rise residential building is a whole, all systems serve the whole, and multi-head management will inevitably affect the normal operation of the whole; Secondly, multi-head management easily leads to unclear responsibilities, which leads to problems and failures that cannot be solved in time; Third, multi-head management will cause management dead ends. Therefore, high-rise residential buildings should adhere to unified management.

3. The principle of reasonable charges. The most popular statement of this principle is that the fees for property management should be consistent with the services provided. In any case, the property management team should adopt the principles of fairness, reasonableness and coordination.

4, the principle of management according to law. Property management must adhere to the principle of handling affairs according to law, abiding by the contract agreement and following the rules.

5. The principle of giving consideration to economic benefits, social benefits and environmental benefits. Through scientific property management, good service, beautiful environment and reasonable fees, property management should establish its own good image, improve its popularity and win the trust of residents.

6. The principle of paying equal attention to public services, special services and special services. In view of the actual situation of high-rise residential buildings, property management should not only provide services such as power supply and water supply, but also provide special services to provide convenience for residents.

Four, the content of high-rise residential property management

1, high-rise building maintenance management. Property management should regularly grasp the basic situation of houses, carry out regular maintenance, conservation and management of buildings such as floors and corridors, and keep the buildings intact, clean and beautiful. Strict supervision and management of residents' house decoration shall not affect the service life and endanger the safety of others because of the decoration.

2, high-rise residential system equipment and facilities management. Property management personnel should always maintain and inspect public facilities such as power supply, water supply and drainage, elevators, fire protection and public lighting. , find problems and deal with them in time to ensure that the equipment is in good working condition.

3. Clean sanitation management. Cleaning and cleaning personnel should be fully responsible for the cleaning and cleaning of houses and public places, keep public places from being occupied, and garbage is cleaned every day.

4. Greening management. Greening personnel should maintain and manage the flowers, trees and scenic spots around and inside high-rise residential buildings, and create a beautiful, clean, comfortable and elegant environment for residents.

5. Parking lot, vehicle and traffic management. Property management personnel should manage the vehicles of residents and outsiders to ensure that the vehicles in the parking lot are parked neatly and managed in an orderly manner to ensure vehicle safety.

6. Fire control and public security management. Security personnel shall conduct all-weather security duty on high-rise residential buildings and their areas, and set up fixed security posts and mobile patrol posts. Ensure the personal and property safety of residents. The monitoring system shall ensure 24-hour monitoring on duty. Do a good job in the maintenance of fire fighting equipment and deal with violations of law and discipline in time.

7. Charge management. It is necessary to collect rent and management fees in a timely and regular manner in strict accordance with the charging standards for property management services approved by the local price department in the agreement or contract, and accept household supervision.

8. Full service. Property management should provide residents with all-round, multi-level, effective and economical services to make users and residents more comfortable and convenient. Can provide routine services, such as: train ticket sales outlets, savings offices, etc. ; Entrust services, such as ordering newspapers and periodicals, ordering milk, picking up children and hiring nannies on behalf of residents; Business services, such as setting up restaurants, entertainment venues and gyms. And provide special services according to the needs of residents.

(The above answers were published on 20 15- 12-25, and the current relevant housing purchase policies should be based on the actual situation. )

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