Shijiazhuang heating complaint telephone number 123 19

Shijiazhuang heating complaint telephone number 123 19.

Shijiazhuang heating standards are as follows:

If the room temperature is not up to standard this year, the heating fee can be refunded. This year, Shijiazhuang formulated the management method of heating fee refund, stipulating that the indoor temperature is 18- 16 degrees, and the refund fee is10%; Indoor temperature 16- 12 degrees, 50% refund; If the indoor temperature is lower than 12 degrees, 100% will be returned.

Heat users think that the room temperature is not up to standard and can report it to the heating unit. The heating unit shall provide temperature measurement service within 12 hours after receiving the response, and the temperature measurement results shall be signed by both parties for confirmation. If there is any dispute between heat users and heating units about the room temperature reaching the standard, they may entrust an institution with room temperature testing qualification for testing. If the room temperature is not up to standard due to the heating unit, the fee will be refunded according to the contract.

The meeting stressed that all localities and departments should highlight demand orientation, fully guarantee gas sources, strengthen the connection between gas enterprises and gas supply enterprises, supply them in full and on time, increase the procurement of liquefied natural gas, and make a good reserve of emergency resources; Fully protect electricity, do a good job in the supervision of medium and long-term contract performance of thermal coal, power generation enterprises prepare sufficient raw materials in advance, strengthen equipment operation and maintenance management, and fully organize power production; Make every effort to ensure clean coal, continue to do the follow-up distribution work according to the implemented coal sources, and ensure the uninterrupted transportation of clean coal. It is necessary to adhere to the problem orientation, comprehensively solve the hidden dangers of heating problems, strengthen the inspection of facilities, establish a work account for the problems found, clarify the timetable and responsible persons, ensure that the rectification is in place, smooth the channels for accepting complaints, and properly solve the problems reflected by the masses in a timely manner.

Legal basis: Article 38 of the Regulations.

The heating fee for the first overall heating in a newly-built residential district shall be paid by the construction unit to the heating unit according to the overall heat area of the district, and the construction unit, heating unit and property service personnel shall not charge the heat users separately.