Summary of property management work

Time goes by, never stops, and a piece of work is over. Looking back on our work during this period, our theoretical knowledge and professional level have been greatly improved. We should check, tidy up and write a work summary. How to write a work summary to give full play to its role? The following is a summary of my carefully organized real estate regularization work (selected 6 articles), which is for reference only and I hope it will help you.

Summary of property regularization work 1 The front desk work has gone through many hardships from entry to regularization, but the opportunity of regularization naturally means that the past efforts are worthwhile. A lot of hard work at work has made me grow a lot in the workplace. I am also very grateful to the leaders and colleagues for giving me a lot of guidance in my work. I want to be fully prepared for the challenge after becoming a full member, so I summed up my work experience before becoming a full member as my own guide in the future.

Clarify the responsibilities of the front desk staff and do a good job in visitor registration. Whenever a customer comes to the property, he will take the initiative to serve the other party, mainly to understand the customer's purpose and register accordingly. I will also contact the employees of relevant departments according to the customer's needs, so that the customer's problems can be solved as soon as possible and the other party can be satisfied. I understand that the completion of the front desk work often represents the image of the property. So I will pay attention to my performance at work and reflect on whether the service level is excellent enough. I can also strictly abide by the property system and strengthen my ability. I will record customer information and feed it back to the department head. I will also explain my work to the staff on duty in detail during the shift change.

In my opinion, it is an arduous task to collect and remit all kinds of property fees, mainly because some owners do not realize the importance of property services. In fact, both the cleaning of property sanitation and the maintenance of public facilities need to be handled by the property, but every property fee needs to be repeatedly urged to be collected, so it is also their duty to explain to the owners the importance of paying the property fee. As a bridge between the property and the owner, I attach great importance to the completion of my work, and will also be responsible for the payment of utilities and network fees of the property company. It is very important to do this work actively and keep the requested invoices well.

Answer the phone carefully and give feedback to the owner in time. Answering the phone is the responsibility of the front desk staff, so I will listen carefully to the phone content and make corresponding records, so as to do a good job of phone transfer or feedback according to the other party's needs, and feedback the progress of the problem in time by recording the handling of follow-up opinions during communication, so as to gain the other party's understanding. And before I get off work, I will report to the department head the work status of the front desk that day. Being able to do this job rigorously has gradually been recognized by property leaders, and I will continue to do my job well and devote myself to becoming an excellent front desk staff.

Through the experience accumulated in the previous front desk work, I can become a full member. I attach great importance to the completion of the front desk work and have been demanding myself with higher standards. I will continue to do a good job at the front desk and work hard around the direction of property development.

First of all, thank you for giving me the opportunity to work, grow and study in xx Property Management Company. During the one-month probation period, my main job is to be familiar with the environment, personnel and institutional processes. Through learning, I am familiar with the whole operation process of the company's projects. At work, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, and at the same time actively sharing worries for the leaders and giving good ideas; Ask colleagues modestly for questions you don't understand about the project, and constantly improve and enrich yourself. I hope I can integrate into my work as soon as possible and make greater contributions to the company. With the help of company leaders, all employees have been working for 1 month, and the work report during this period is as follows:

A, fully familiar with the company, project personnel environment, system process, feel the company's corporate culture.

When I joined the company, all employees in the company, under the leadership of the boss, were full of enthusiasm and enterprising, showing a vigorous corporate atmosphere. Encouraged by this good corporate culture, I quickly put myself into my work.

Second, correct mistakes and put forward reasonable suggestions:

Due to various reasons in the early stage, the work of the property management service center lags behind, especially in engineering maintenance. Through efforts to deal with them one by one, fully investigate and study, and scientifically and reasonably implement various matters explained by company leaders; Reasonably combine the property management characteristics of farmers' resettlement houses; On the premise of referring to the operating rules of the same industry, the property management of this project has been adjusted.

Three, standardize the management system, improve the project execution ability:

After taking over the project, talk with the employees of the department one by one to enhance understanding, and use regular meetings and temporary meetings for training, including national, provincial and municipal standards such as property management regulations, decoration, building quality standards and shelf life. Find problems and hidden dangers in the work, explain and learn to eliminate them in time, and improve and establish some rules and regulations on the basis of making good use of the original system:

1, decoration detection system;

2, the security department weekly service execution system;

3, cleaning service workflow allocation scheme;

After preliminary standardization and adjustment, every employee truly takes responsibility to people and rewards and punishments to people; Conduct regular training and assessment to effectively improve the professional service knowledge and skills of employees. Now the staff of this project have made great progress in service awareness and customer service ability. After more than a month's work, although some achievements have been made, there are still some shortcomings. For example, the maintenance of other projects cannot be completely solved in time, and we are also trying to solve them one by one. I believe that under the leadership of General Manager Ye and the support of company leaders, the work of Guilin Cuidao Property Service Center will definitely make greater progress.

Summary of real estate regularization work 3 I have worked in xx Property Service Department for more than a year since June 5438+00. Over the past year, especially since I presided over the daily work of xx Property Service Department, I have led all employees to conscientiously implement the spirit of the company's instructions, standardize management, innovate services, and strengthen fees, and achieved certain results in both internal management and service fees. The work in the whole year is summarized as follows:

I. Operational aspects

In xx, with the strong support of leaders at all levels and the hard work of all staff, the xx Property Service Office has made some breakthroughs in management, and the collection of property fees has been greatly improved, with the property collection rate reaching 95%. According to the preliminary accounting, the income of xx Property Service Office exceeded 3 million yuan, and the management ability of the Property Service Office was gradually improved. Achieve safe production without accidents, stable employees and labor disputes throughout the year.

Measures 1 Carefully sort out the arrears in the previous period, and implement tasks, responsibilities to people and special collection for the part that can be collected. For units that deliberately evade and maliciously default, we wait for the opportunity and send a reminder by registered mail, which increases the pressure on enterprises that default, and has achieved certain results.

The collection of 2xx property fees takes the form of service first and then charging, and the utilities are also paid by the company to the water supply and power supply department. The company invested a lot of money in the operation process, which virtually increased a lot of risks. In view of this problem, after careful analysis, I decided to collect property fees and utilities in advance, and will implement it for new enterprises from the fourth quarter of this year, and gradually transition to old customers and big customers, so as to improve the collection rate and reduce business risks.

Initiative 3 dismissed a group of people who seriously affected the stability of the workforce at the end of last year.

The fourth measure is to solve the problem of employee annual leave left over from the previous period. According to statistics, employees in the security department have more than 1000 hours of annual leave for various reasons. In order to digest these hours without increasing extra expenses, I took the lead and set an example, leading two managers of the security team to their posts, trying to overcome unfavorable factors such as hot weather and physical fatigue. We even stayed up for 48 hours, gritted our teeth for more than a month and finally solved the problem raised by this employee many times, ensuring the stability of the team.

Initiative 5: Hold regular meetings of team leaders and key employees and actively communicate with employees, solve their demands in time and listen to their ideas carefully. Employees are full of energy and have no emotions.

Second, management.

Xx years, carefully study the company documents and implement them in time. Strengthen internal control and build a staff with high sense of responsibility and cohesion. In order to better implement the system, we conducted an internal audit on site service and internal control in strict accordance with the audit plan at the beginning of the year, and accepted the audit of China Quality Certification Center in June +xx1October, 5438.

Initiative 1 actively sort out various management systems and processes, introduce a number of management systems according to the actual situation of xx, and strictly implement them, so that the systems do not become a mere formality.

Initiative 2: Strengthen the management of overseas expansion funds and establish and improve the internal control management system. There are strict management and supervision on several joints such as "receiving", "crossing" and "supporting".

Measure 3: Strengthen cost management, save energy and reduce consumption, reduce costs, tap potential, increase outreach, form top-down cost awareness and management awareness, and create an atmosphere in which all staff pay attention to benefits.

The fourth measure pays attention to the influence of managers' own quality on employees, and always exerts a subtle influence on every employee with rigorous work style, serious and responsible work attitude and professionalism;

Third, service.

In xx years, we broadened our thinking and thought boldly in the process of serving the owners, and together with the management committee and management company, we provided innovative, efficient and high value-added services for enterprises entering the park. According to statistics, the service satisfaction rate has all reached the standard, which has a certain increase compared with the same period in 2009.

Initiative 1 closely cooperate with the requirements of "upgrading archives and innovating management" put forward by the management Committee, and do a good job in vehicle management, greening and weeding in the park that the management Committee leaders are concerned about.

The second measure is to implement the system of regular communication and return visit, and report the operation of the week to the management Committee on time every Friday.

The third measure is to pay close attention to the management mode of it enterprises, understand their service status and characteristics, integrate characteristic services into existing property services, give full play to the characteristics of R&D company belonging to the telecommunications industry, and assist owners to provide convenient telecommunications mobile phone and number transfer services.

Xx is the first year of the company's three-year rolling development. I will base myself on my post and strive to lead all the staff of xx Property Service Department to make their own contribution to building Ctrip property brand!

Summary of property regularization work 4 Since I entered the company on xx, xx, 20xx, under the correct leadership of the leaders and with the strong support and help of my colleagues, I have studied modestly, worked conscientiously and kept my feet on the ground, and fulfilled my duties and tasks assigned by the leaders. The first half of 20xx will be over. Looking back on the work in the past six months, there are both achievements and shortcomings. Now let me sum up the work in the first half of the year. The following is a personal work summary report since the first half of the year:

First, consciously strengthen study and strive to adapt to work.

As I just stepped onto the society from campus, I came into contact with property management for the first time, and I didn't know much about the duties and tasks of clerks in the property comprehensive department. In order to adapt to the new job and working environment as soon as possible, I have been encouraging myself since I joined the job, consciously strengthening my study, humbly asking for advice and solving doubts, constantly sorting out my working ideas and summing up my working methods, and now I am competent for the job. On the one hand, we are determined to learn by doing, learn by doing, and constantly master methods and accumulate experience. Through observation, groping, consulting materials and practicing, I quickly entered the state of property work. On the other hand, insist on consulting books and colleagues, and constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

Do a good job in administration. Patrol and inspect the community on time, and check the gfd and attendance of each position of the property from time to time. And follow up the work arranged by leaders at all levels in time to ensure the smooth completion of all work. Assist leaders at all levels to maintain the orderly progress of all aspects of property work, conduct regular inspections on all aspects of work according to the arrangement of leaders at all levels of the company, and assist leaders at all levels of the company to adjust and improve in time as needed. Assist the director of the office to do a good job of external coordination. For example, communication, coordination and business handling with sanitation, local taxation, China Unicom and other departments. According to the new problems and situations in the company, the relevant management system of the company is formulated in line with the principles of practicality, effectiveness and appropriateness, and written provisions are made for better work.

Do a good job in logistics. Assist leaders at all levels to do a good job as clerks in the comprehensive property department. Complete the report and summary of all work orders, payment orders and expense reimbursement orders assigned by the leaders. Be responsible for the daily administrative work and ensure the orderly administrative logistics work. Responsible for writing, drafting, printing and proofreading all kinds of documents. Organize meeting minutes according to the format of company meeting minutes, so as to better convey the meeting spirit of superior leaders and facilitate the next work. Strictly implement the management of all kinds of files in the company, carefully complete the sorting of files, collect and sort all kinds of files in time, and make the classification clear and easy to refer to. Responsible for the regular procurement of statistical office supplies, the distribution and collection of materials and other related management, as well as the management of materials and procurement, to ensure the timely and accurate storage of materials. Handle the daily work of the office, such as employee attendance, weekly attendance statistics, document printing and copying.

Consciously abide by relevant company rules and regulations. Since I joined the company, I have conscientiously abided by the rules and regulations formulated by real estate and property management companies, and strictly followed the company's rules and regulations and standardized processes in the course of my work; Strictly keep confidential the confidential documents of the company; Accept the criticism and education of leaders at all levels with an open mind, and strive to correct and put it into practice; Be strict with yourself, don't be late, don't leave early, don't miss work; Be serious and responsible in doing things, never slack off in work, be polite to people and things, unite and help each other.

Three. Experience and gains in work

Since I joined the company at the end of xx in 20xx for more than half a year, I have completed some work and made some achievements. To sum up, I have the following experiences and gains: only by establishing service consciousness and strengthening communication and coordination can I do my job well. Only by keeping a correct attitude, position and familiarity with basic business can we adapt to the new job as soon as possible. Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment. Only by adhering to the principles, implementing the company system, earnestly performing their duties and being strict with themselves can we do a good job in property management.

Fourth, shortcomings in the work.

Because I have just moved from campus to society, I have little work practice and lack relevant work experience. Since joining the job, there are the following shortcomings in my work: I am still a little immature at work, and my post awareness needs to be further improved. Because of the complexity of office work, things must be handled quickly, accurately and accurately. In this regard, I still have some shortcomings, such as not grasping the key points when taking the minutes of the meeting, and the records are incomplete, which leads to the omission of some important contents. I'm a little cautious, and some work is not done carefully enough. The work lacks foresight, so that you will occasionally encounter a hurry-scurry situation in your work, which will affect your work mood.

Verb (abbreviation of verb) the direction of future efforts

In the future, we need to consult and learn from leaders and colleagues with an open mind, communicate with you more, listen to your opinions carefully, learn to think from the overall situation, and improve our work and business level from the general trend and pattern. To improve the quality of work, we must have a strong sense of professionalism and a high sense of responsibility, so that the same thing can be done on the same day and completed on the same day, and then carefully summarized afterwards, so as to be planned and implemented. And have the courage to admit their shortcomings and mistakes, find out the shortcomings and try to overcome them. Love your post and be dedicated, be diligent and dedicated, be strict and self-disciplined, be down-to-earth, and start from yourself to be a well-known property manager. We should pay attention to cultivating our comprehensive quality, combine political theory study with professional study, improve our political quality and professional ability, and be willing to do, dare to do, have the ability and ability to actively carry out work and make contributions to the future of Kano Island.

In the second half of 20xx, the new time means a new starting point, new opportunities and new challenges. To this end, I will work harder, study hard, strive to improve my cultural quality and various work skills, contribute my youth and meager strength to the company, and make extraordinary achievements in ordinary jobs. I am willing to give all my enthusiasm and show all my sincerity for what I am engaged in, and I am willing to give everything for what I love.

It has been more than two months since the normalization of property was summarized from 5 to X, and the details of working here are vivid. It's really not easy for me to know nothing from the beginning and now I can handle some emergencies by myself!

In the early stage of coming here, I didn't understand the front desk work well, so I always made mistakes in my work and there were always many problems. There is nothing wrong with having a problem. The mistake is that you can't analyze the problem! Time goes by day, from not knowing what to do at first to taking the initiative to find something for others. This is my own progress, but also the progress of my life! I was right to come here. There are many choices in life. How to make the right choice? In fact, you just need to understand what you want this time. X gave me a chance to practice my eloquence and let me know how to communicate well with others.

During my work here, I learned what procedures I need to go through to close the house and what to pay attention to in the process of closing the house. This is all a kind of learning! The receptionist at the front desk is actually very trained. For me, a careless person, I really got a good exercise. Although there are still many problems in filing forms at the front desk, I have made great progress compared with the previous one. I want to pursue better and make better achievements, which is what the company needs all our employees to do!

Our supervisor always tells us that going to work is not about how much money we need, but about finding a sense of belonging and honor in our work!

Two weeks after I came, the supervisor asked us to start urging the property fee. I met the owner of Building 2 by chance. He kept asking me about the real estate license. At work, I always remember that every action I do now is to prepare for my future work. Although I was not very clear about handling the real estate license at first, I took the trouble to help him ask many places and try my best to let her know more about handling the real estate license! Later, she came to us and paid the property fee for three years at once. Although there are only more than 5,000 yuan, it is only natural to pay the property management fee, but I still feel that this is an affirmation of my work, and we have found a sense of honor here!

The above is what I learned during X. I can't just go out to work and study, but also need to create value for the company. Although I came to the X Service Center on May 14, 20x, in order to further improve my quality and professional level, I voluntarily promised the following:

1. Wear work clothes according to company requirements. Work clothes should be neat and tidy, and work cards should be worn at work.

2. When answering the owner's phone, ring within 3 rings, pick up the phone and report clearly: "Hello, this is X Property. What can I do for you? " Listen carefully to the reason why the other party called. If you have anything to say or ask, write it down one by one and try to reply in detail. After the call, say to the owner in a calm tone, "Thank you, goodbye!" "

3. When calling the owner, after answering the phone, take the initiative to greet the other party, "Hello, this is X Property", use honorifics to confirm the room number and the caller's name, explain clearly what to do, and say "Thank you, goodbye" after the call.

4. The owner went to the service center for help or complaint, stood up when he entered the door, and greeted the owner with a smile: "Hello, what can I do for you?" Listen carefully and patiently to the problems mentioned by the owner, register completely and deal with them in time to ensure the return visit rate of 100%. When the host left, he stood up and said, take your time and welcome to come again! "

If you can't voluntarily do the following punishment according to the above, you will be fined 100 yuan, clean the whole corridor and use the off-duty time!

Summary of six years' property management work. Time flies. In a blink of an eye, xxxx's work will be over. Looking back on the work of the past year, I am deeply touched. Since joining the xx project, with the guidance of the leaders of the service center and the support of various departments, the expected work objectives and various work plans have been basically completed. Since the delivery of the project, the customer service department has strengthened the internal management of the department, improved the level of property service, improved the communication with the owners and properly handled the disputes related to the owners. The work of the department has been significantly improved, and the enthusiasm of employees has also been greatly improved.

Unconsciously engaged in customer service for nearly four years, I feel that every year is like a post station, where I can calm down and sort out my tired mood, burn a beautiful hope and recuperate for the coming year. No matter how ordinary the customer service work is, we can always accept all kinds of challenges, constantly look for the meaning and value of the work, and constantly tell ourselves: do something worth doing, go our own way and let others say it.

In x month of xxxx, I was officially promoted to director x of customer service department. For the property customer service staff, there is only one word that I feel most deeply in the whole process: annoyance. I am a front-line worker, so I know this feeling very well. As an old employee of the company, I have been constantly exploring when I took over as the customer service supervisor, hoping to resolve and melt the contradiction between the owner and the property to the maximum extent.

Many people don't know about customer service, and think it's simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work. Before each new employee takes up his post, I will tell them that an excellent customer service staff is not enough with skilled business knowledge and superb service skills. We should constantly improve our psychological quality and learn to do boring and monotonous work vividly as a kind of enjoyment. Be honest with the owner, sincerely provide practical and effective suggestions and help to the owner, listen carefully to the owner's problems, carefully analyze and guide them, put out the owner's emotional anger, and prevent the owner from complaining more because of the service attitude. The work of this department this year is as follows:

First, standardize internal management and enhance employees' sense of responsibility and work efficiency.

After joining xx customer service department, I found that the internal management of the department is relatively weak, mainly manifested in the weak sense of responsibility of employees, insufficient work initiative, low work efficiency, procrastination and so on. In view of the above problems, I further improved the departmental responsibility system and defined the responsibilities and work standards of departmental employees; Strengthen communication with employees, organize targeted training for many times, and regularly comment on employees' work, which effectively inspires employees' sense of responsibility. At present, the employees in this department are highly motivated, and their passive and conditional working attitude has changed into active and voluntary working attitude, thus promoting the development of all work in this department.

Strictly grasp the service quality and level of customer service personnel and create a good service image.

The customer service department is the bridge and information center of the service center, which plays a role in connecting the inside and outside. The service level and quality of customer service personnel directly affect the overall work of the customer service department. Since the second half of this year, our department has made great efforts to strengthen staff service management. Before going to work every day, the employees of the department conduct self-inspection and mutual inspection on dress and etiquette, so that the customer service personnel can maintain a good service image, strengthen the training of customer service personnel's language, etiquette, communication and problem-solving skills, and improve the service quality. The department sets up the service concept of "thoughtful, patient, enthusiastic and meticulous", which runs through the service to the owners and takes the owners' affairs as their own business.

The successful completion of the delivery of the first phase of xx laid a solid foundation for the overall work of the customer service department. In the middle of xx, the first phase of xx Garden was officially delivered, and our department was mainly responsible for distributing information, signing contracts and handling disputes between owners.

Work closely with all departments to do a good job of internal and external contact and coordination of the service center.

The important function of customer service department is to contact the service center with the external work such as the owner, and provide services to the owner in time through feedback information, and handle xx cumulatively this year.

Second, the problems existing in the work of the department

Although the overall work of this department has achieved good results, there are still some problems. In order to further improve the work next year, the problems existing in our department are summarized as follows.

(1) The staff's professional level and service quality are low. Through the work and practice of the department for half a year, the service level of customer service staff is low and the service quality is not very high. Mainly manifested in the skills and methods of dealing with problems are not mature enough, the experience of dealing with emergencies is insufficient, and the professional quality in service is not very high.

(B) Department management system, process is not perfect enough

In the past six months, the department has focused on the preparation for the delivery of xx, thus ignoring the institutionalization. At present, the systems of staff management, service standard and operation flow are not perfect, which affects the work efficiency, staff responsibility and work enthusiasm of the department to some extent.

(3) The coordination and handling of problems is not timely and proper.

The feedback of complaint handling, owner's opinions, suggestions, owner's help and other information is not timely and comprehensive. Failing to follow up and report the problem in time after receiving it, and the way to deal with the problem is inappropriate.

Three. Key points of xxxx work plan

(a) continue to strengthen the level of customer service and service quality, the owner satisfaction rate reached more than xx%;

(two) to strengthen the level of property service charges, to ensure that the end of the year reached more than xx%;

(3) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.

(4) Improve the customer service system and process, and basically realize institutionalized management.

(five) closely cooperate with the work of various departments, timely and properly handle the disputes and suggestions of the owners.

(six) to strengthen the management of cleaning outsourcing, so that there are inspections and assessments, and constantly improve the quality of service.

Looking back on the year of xxxx, our work is full of hardships and frustrations, but we have gained growth and achievements. Looking forward to xxxx, we are facing opportunities and challenges. To this end, all the staff of the customer service department will continue to unite as one in next year's work, and Qi Xin will work together to achieve departmental goals and contribute to the company's development.