Personal work summary of property manager during probation period: 6 short articles

Summary of probation period of real estate 1

I have been applying for the front desk for more than a mon

Personal work summary of property manager during probation period: 6 short articles

Summary of probation period of real estate 1

I have been applying for the front desk for more than a month, and I am very happy to be the front desk of xx Property. I also know the importance of doing this job well and keep in mind the instructions of the leaders. Usually, I can do this job conscientiously, and even in my spare time, I will strengthen my study in this area, be diligent in thinking, and humbly ask my colleagues where I am not good at it. I can obviously feel that my working ability has been greatly improved at this stage. Now I'm interested in this one or more.

Do a good job of information transmission and make corresponding records. I will inform the relevant department personnel in time when I receive the leaflet or email information, so that the operation of the property will not be negligent. After all, some important information is very important for the development of the property. Even when I am very busy, I will record this information, and I will feedback the recorded information to the department leaders before I get off work. According to the instructions of the leader, I am ready for the follow-up work. This work style of planning first and then moving, let me make a lot of progress during the trial period, and will also think about the improvement of work efficiency to improve the existing work style.

Paying attention to the improvement of service level and receiving visiting owners or customers makes me attach great importance to my service in my usual work. As a receptionist, I should have paid attention to my image at work and satisfied customers or owners through the display of good service. In addition to the external image, I also pay great attention to the improvement of internal quality, that is, to improve the quality of work to help owners or customers solve problems. Whenever I receive a complaint, I will handle it in time and inform the owner of the progress. Only in this way can the owners feel the concern of the property staff, attach importance to the opinions of the owners, and do their own work well is my current direction of efforts.

Although I can finish my work well, there are still many bad habits to be corrected, mainly because I feel bored when I have no specific tasks. This situation shows that I don't love the front desk work enough, and this attitude is likely to cause unnecessary negligence in the future. Therefore, I have to strengthen self-discipline, know how to adjust my state, and keep my enthusiasm for the front desk work, so as to actively do the corresponding work. I should ask my colleagues in time to solve my doubts about the front desk work.

The struggle in the workplace is very important for my own development. I will continue to keep in mind the teachings of property leaders and do a good job at the front desk. Is what I need to do in the front desk work, and strive for the development of xx property.

Summary of probation period of real estate II

How time flies! When I touched the keyboard and made the last call, it was already 2 1. 35 o'clock. No matter how late the owner wants to rest, or what projects he enjoys, he can't call again. Because this is a reminder call, because I also want to rest.

I picked the seeds of purple England, like the seeds of velvet trees, and wrapped them in seeds. Sometimes tiny branches and leaves stung my arm and immediately swelled up, and I totally ignored them.

I made a grate to install the manhole cover of the rain ditch to prevent fallen leaves and cigarette butts from falling into the ditch pool. The iron net will scratch my arm when it is rolled up. I completely ignored it.

I waved a broom at the exit of the garbage truck, and the dirt brought in by the ground wheels wet by autumn rain polluted the roads in the park. I need to clean up the traces.

I spent three days writing my personal experience in greening, conservation and cleaning. Safety experience is a welcome greeting in the morning. I changed the early greetings from the late children in the customer service and the security guards on the doorposts. Only by being alone and experiencing the experience personally can we reach the standard in the provincial excellent residential demonstration community project.

Everyone is like this.

I remember that when I first arrived in the park, I served as the customer service supervisor and business supervisor of the enterprise department, and recorded that the lawn at the junction of the North Ring Road and the central route of the park was often crushed by motor vehicles, and the grass had withered and the loess was exposed. I participated in the whole process of leveling the grassland, carried the abandoned Shi Zhuan that I personally dismantled, paved it on the leveled ground to make three parking spaces, and moved a one-ton modeling stone, which was rolled across the road with a flat plate and a lever. Smart, my tongue-tied ability is getting bigger and bigger.

When a pregnant woman was in urgent need of a taxi, the security officer took the lead in finding a taxi. I met two old people who couldn't make a phone call and went to the management office for help. Go to the owner's house to solve the rain house leakage and climb the roof of the house with insufficient ladders to show sincerity and dissatisfaction.

Treat every owner with self-confidence, hard work, vision and smile, leaving an impression of generosity, modesty, concealment and closeness to the owners. Show understanding, care and love for the host. From strangeness to intimacy, alienation to harmony, dissatisfaction to satisfaction, anger to smile.

Smile is an indispensable skill for property practitioners, and it should be sincere and kind from the heart. Dedicate a sincere smile to every owner and provide thoughtful service for every owner. Enthusiasm and persistence; Respect others and master, and never despise anyone or master.

Sincerity makes people invincible in the world, and the heart should be fine; Say whatever you want; Words should be true; Sincerity comes from your heart.

What we xxx people have to do is the details, that is, pay attention to everyone and every car owner. Pay attention to the different needs of each owner and their big and small things.

Xxx's six-hearted service can be embodied in big and small things. I often reflect. The charging rate is the most important economic indicator of customer service, but the easy and difficult charging is mainly reflected in doing things for the owners, doing big things and small things, and doing good things for the owners. The charging rate is the cumulative result of what they have done.

Why should the owner's satisfaction reach more than 90%? Why should the quality of the park be of high standard, superior to the city and the province? The boss of the company has been doing great things.

This project has been running for nearly two years, but it still does not show the feeling of a mature community, and the problems of limited new personnel and knowledge are outstanding. Customer service staff will have more and more problems. They are so clever that they have to leave sesame seeds and hold watermelon tightly. Honest customer service staff should do some small things and get stuck in practice. Trivia is the characteristic of property management, and doing trivia is the essential embodiment of being a property manager.

I'm afraid everyone knows and doesn't know how big or small the property work is. The concept of the owner's business scale is easy to sort out, and the appeal of the complaint is also very clear. But there is really no difference in the size of each owner's appeal, because that is the difference between the owner's own actual interests and personal feelings. When the customer service staff touches something in the owner's hand, it is wrong for you to divide the size itself, which is fatal to the service industry.

I know I'm already the customer service supervisor. When I put off one question after another, I know that this is an unqualified customer service supervisor and an unqualified property manager.

Service and management. Property work depends on service and management, and quality is the satisfaction and recognition of our property. Improve customer satisfaction, be responsible for daily customer reception, and accept customer repair reports, complaints and suggestions. , and arrange relevant personnel to handle it, that is, to ensure the owner's satisfaction, to be responsible for the comprehensive work of basic services such as equipment, maintenance, greening, cleaning and safety in the park, to be responsible for customer communication, and to receive repair reports, complaints, suggestions and problems left over from the project according to the requirements of the property service entrustment contract and ISO9000 quality system.

Summary of property probation period 3

I work in xx University, majoring in xx, and started working in xx Property on xx, xx. At present, I am a customer service specialist. The probation period of entering the property work for several months is coming to an end. Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts. During this period of work and study, I have a relatively complete understanding of real estate; I have a clear understanding of the property development process, management and personal responsibility. In the process of being familiar with the work, I gradually understood the core values of honesty, diligence, realism and innovation in property management, which added new vitality to the steady development of the company. The following is my self-evaluation during the probation period and a summary of my work performance.

At work, my main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing my job well, I cooperated with the data Commissioner during the preparation of xx and used my own advantages to help him formulate a series of tables and summarize relevant data. During the period of learning and mastering customer service related skills, it is with such a firm belief that I will be strict with myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.

In learning, I am strict with myself, correct my work attitude and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.

Consciously abide by the rules and regulations of the property and insist on participating in every training of the property. I have been devoted to my study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence. I believe that we will do better and better through hard work.

Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I am willing to contribute all my strength to the vigorous development of the company.

Summary of property probation period 4

I, xxx, started working in xx on xx, XX, and it has been three months in a blink of an eye. During this period, with the care of leaders and the help of colleagues, I have learned a lot, which is of great benefit to my life development. In this regard, I would like to express my heartfelt thanks to all leaders and colleagues.

During the short and long probation period, I seriously studied the articles of association of the company, strictly performed my personal duties, reassured the leaders and satisfied the owners. Summarized as follows:

First, study hard and summarize and improve.

As soon as I joined the company, I was entrusted with a heavy responsibility as a field maintenance engineer in 10 and 1 1.

Faced with so many owners, when they first came into contact with the service industry, they were unfamiliar with their business, and it was inevitable that they were worried about their work-many places were not familiar with it, which made me feel "like a mountain" on the one hand and a long way to go on the other.

However, with the care of leaders and the help of colleagues, this kind of worry soon vanished. When encountering difficulties, everyone patiently teaches: whether it is to take the owner to inspect the house, check the problem points of the house inspection list for maintenance, or feedback to inform the owner to re-examine and sign, release the morning meeting, or write a letter, basic etiquette and on-site forensics photo collection. , have been supported by colleagues, especially the information officer at the front desk, and have helped generously many times.

Everyone knows that I am new here, and they take special care of me. Every time someone kindly reminded me not to miss it, and even taught me how to cancel the order and close the problem point ... everything touched me. Philosophers say that a perfect team is the guarantee of success, and I deeply feel this in a charming big family.

In order to integrate quickly, I take a small notebook with me. When my colleagues remind me of something, I will write it down on the spot and then read it often to show my vigilance. Always sum up your own shortcomings, learn from others' strengths and improve your professional level. From ignorance to understanding, from the beginning to the details, it has been praised and supported by many owners, which makes me very happy and feels that my efforts have been rewarded.

Second, love and dedication, warm service.

I just arrived in the 10 and 1 1 areas, which happened to be centralized delivery.

When I took the owner to inspect the house, I seriously answered every question raised by the owner, and explained in detail the planning of the community, the brand of interior decoration materials and the matters needing attention in house maintenance. Record the owner's dissatisfaction in detail, and distribute the problem points of the house inspection list to all subcontractors for maintenance in time; Inform the owner to re-examine the completed problems and sign the house inspection form.

Most owners are satisfied with our service, and our labor has been praised by the owners, which also adds a touch of bright color to the xx team.

After the delivery of the house, with the improvement of the occupancy rate of the owner, there are more and more maintenance problems. Every time I receive a repair report, I quickly go to the scene to check and confirm the non-man-made damage, fill in the maintenance plan and inform the owner, then send a bill to the workers to arrange the repair at the owner's house, and sign it after completing the task. Then I have been responsible for entering the house maintenance platform to cancel the order and close the problem point in the company's cm network.

Third, handle affairs impartially and treat people sincerely.

Sometimes owners do not pay attention to man-made damage, such as planting flowers and watering a house, which leads to the expansion and deformation of the floor. Calling to complain is the quality problem of our materials. I will explain this situation after on-the-spot investigation. No matter whether the host growls loudly or cynically, I will be honest with him.

The Bible says that when other people's anger burns, you can only put it out if you treat it calmly. Most owners will be influenced by our attitude. I believe that if you treat others with sincerity, they will put themselves in your shoes. The company's system can't be chaotic. As long as it is not chaotic, others can't be chaotic.

Fourth, rigorous and meticulous, self-discipline.

Every time you go to the host's house, you should wear a shoe cover regardless of whether the host is in charge or not. It is one thing to say politely that "there is no need for chaos at home", and it is another to abide by the company system. Once in a repair shop, the owner was very cheerful and seemed to be a cultural person. He also handed it to the construction workers when he smoked it himself. I resolutely stopped "you can't pick up cigarettes and smoke in the master's room". The host advised that "rules are nothing more than human feelings." I replied, "Human feelings are not a bad rule." The host smiled, no longer reluctant, but also praised our xx "self-discipline, people always respect."

Five, love the owner, timely feedback.

Based on the service concept of "thinking for the owner and taking the owner as the center", I will call the owner after each maintenance and ask him if he is satisfied and what needs to be improved. Frequent communication with the owners has also enhanced mutual trust and understanding.

Sometimes enthusiastic hosts will also send some small gifts, such as mineral water and snacks. I am deeply grateful and refuse to take "serving everyone is my job responsibility." Some owners also posted praises on the charm forum, and even wrote poems to each other. "There is a heroic spirit, and it is difficult to solve worries between talking and laughing ... Love is one in a million. Who said that women are not as good as men?" So kind that I can only thank him for his kindness.

Although I am young and have limited work experience, I will give full play to the advantages of young people, such as studious, diligent and energetic, and strive to become an outstanding talent and contribute to the development of the company. With the concern of leaders and colleagues, I will be more confident to do a good job in maintenance.

Summary of property probation period 5

I became a probationary employee of the company in xx. When I first came to the company, I was very worried about how to do a good job. But the relaxed and harmonious working atmosphere and United corporate culture of the company made me adapt to the working environment of the company quickly. In the work of this department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders. Learn from others for problems that you don't understand, and constantly improve and enrich yourself, hoping to make greater contributions to the company.

Of course, when you first enter, it is inevitable that there will be some minor mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening. Here, I would like to thank the department leaders for their guidance and help, and thank them for reminding and correcting the mistakes in my work.

With the help of what I have been doing since I joined the property management company, I have become a qualified employee who can work independently. I sincerely thank the leaders and colleagues for their concern. Now I will make a brief summary report on my thoughts, work and study in the past three months:

Since the company took over the guidance of the director and department manager, it has gradually gained a more systematic understanding of its own knowledge and greatly improved its personal quality. However, despite this, due to my carelessness, I made many mistakes during my work. I will definitely correct them actively, not make the same mistakes again, and try my best to do a good job. The following is my summary of these three months' work:

1, actively complete the related work arranged by the leader, so as to find the leader to solve the problems in time and try to do the work well.

2, the work is in line with the reality, do a good job of research before work, analyze the key points and difficulties of the work, do a good job of details, know yourself and know yourself, in order to be invincible.

3. Consider the problem in an all-round way, grasp every detail of the work as a whole, and don't brush aside problems you don't know, so as to get to the bottom of the matter and thoroughly understand the problem, so as not to bury hidden dangers for future work.

4, take the initiative to complete the work, for the work arranged by the leader must be completed in time and accurately, for the work not arranged by the leader, we must take the initiative to find a job, only in this way can we reflect our subjective initiative, rather than becoming an executive machine.

In short, during the three months of work, I deeply realized that it is very important to have a harmonious and progressive team. An active and dignified company and leader is the driving force for employees to move forward. Seeing the rapid development of the company, I am deeply proud, and I firmly believe that this is where I realize my goals and reflect the value of my life. Therefore, I will do my work with humility and full enthusiasm.

Summary of property probation period 6

20xx 65438 joined the company on February 7th. According to the needs of the company, I am currently working as a community security guard in xx, responsible for the security of the community. I am serious, careful and have a strong sense of responsibility and dedication, diligent and have great enthusiasm for my work; Cheerful personality, willing to communicate with others, good and skilled communication skills, strong teamwork ability; Strong sense of responsibility, truly complete the work assigned by the leader, and can cooperate with colleagues in the company and get along well. Since I joined the company, I have made some progress with the enthusiastic help and care of company leaders and colleagues.

Generally speaking, I think I still have the following shortcomings and deficiencies:

First, ideological individualism is strong, random, careless, modest and prudent, and respectful and obedient;

Second, sometimes the ability to do things is not enough, and words and deeds do not pay attention to restraining themselves;

Third, the initiative of the work is not enough, the foresight and creativity of the work are not enough, and there is still a certain distance from the requirements of the leaders.

In my future work and study, I will be more strict with myself and learn from company leaders and colleagues with an open mind. I believe that with my high sense of responsibility and self-confidence, I will be able to correct these shortcomings and strive for greater progress in all aspects. According to the company's rules and regulations, after the probation period expires, those who have completed the probation period can be employed as regular employees of the company. Therefore, I hereby apply to the company: I hope to give a qualified evaluation according to my work ability, work attitude and work performance. Let me become a regular employee on time.

Come to work here. My greatest achievement is that I have made great progress and improvement in professional quality, ideological realm, professional quality and working ability, which also inspires me to keep advancing and perfecting in my work. I understand that the bright future of the company depends on everyone's efforts to create, and I believe that with the joint efforts of all employees, the bright future of the company will be even more brilliant. I will work harder and make continuous progress in the future, and contribute all my strength to the development of the company. I hope the superior leader will approve the transfer.