Standardization of property management

Strengthen the supervision of property services and improve the quality and standardization of property services.

Continue to expand the coverage of property services, encourage the redefinition of multiple sporadic houses as a property service area, realize centralized management, and improve the utilization efficiency of facilities and equipment.

The realty service enterprise shall strictly implement the laws, regulations and contractual agreements, handle the demands of the owners in a timely manner, strengthen the construction of service standardization, improve the quality of realty service, and create excellent realty service projects. Property service prices are mainly formed through market competition, and are dynamically adjusted according to service standards, price index and other factors. Property industry associations shall supervise and regularly publish property service cost information and pricing rules.

Strengthen the supervision and management of property services

Strengthen the post-event supervision of property services, urban management, property management, public security and other departments should establish an illegal complaint registration system, and publish contact information in a prominent position in residential areas to deal with illegal property management according to law. Organize departments to jointly supervise and inspect with "double randomness and double openness" and seriously deal with illegal property management.

Carry out special rectification of problems in the property field, and seriously deal with the problems of inaction, slow action and chaos. Carry out property service quality evaluation, improve the weight of satisfaction evaluation opinions of street community party organizations and owners, and timely publish the evaluation results of property service regional performance quality.

Taking the evaluation results of the performance quality of property services as an important factor in the selection of property service enterprises and the basis for contract performance, if the evaluation results are strongly reflected by the masses and poorly evaluated, the owners shall be organized to decide to terminate the property service contract or not to renew it. Encourage entrusting third parties to carry out evaluation.