Implementation scheme of community grid management

Article 1 Implementation Plan of Community Grid Management

In order to further innovate community management and service methods, improve service network, activate community resources, strengthen service functions and improve work efficiency. According to community grid management, it is an important platform to adhere to people-oriented and serve the people and realize villagers' self-management, self-service, self-education and self-supervision. It is urgent to improve the new community management and service system. In order to establish a fast and effective mechanism of community grid management, this implementation plan is formulated in combination with the actual situation of Qingshui community. I. Guiding ideology

According to the requirements of Scientific Outlook on Development, it is based on grid and guaranteed by new system. Construct a full coverage management service grid with horizontal to top, vertical to bottom, functions in place and responsibilities to people. Make community work more standardized, standardized, gridded, refined and scientific to meet the needs of modern community construction and development.

Second, the basic principles

Establish a supervision network with plates as a whole, villagers' courtyards as the main body, up-and-down linkage, overall promotion, solid foundation, people-oriented, concern for people's livelihood, and a working mechanism with clear powers and responsibilities, clear tasks, standardized processes and flexible operation.

Third, the overall goal

Article 2 Implementation Plan of Community Grid Management

First, adhere to the guiding ideology of Scientific Outlook on Development, organize and organize community cadres to go deep into the grassroots, contact the masses, fully understand the opinions and demands of the masses, focus on solving outstanding problems that are strongly reflected by the masses and affect social harmony and stability, focus on improving the working ability and level of the masses, and focus on improving work style and service efficiency.

Second, the work objectives

Relying on the existing community management system and information platform, we will build a five-level network organization system of "street-community-community-building-residents". According to the principle of "clear boundaries, appropriate tasks, clear responsibilities and easy assessment", the community is divided into several regional grids, and a grid management service team is established in a grid manner to implement every staff member of the community in each region. And in each grid area, the party and the masses, volunteers and the units under their jurisdiction are integrated, and the up-and-down linkage, resources sharing and activities are organized, forming a long-term mechanism for community management services that comprehensively grasps the facts, timely reflects the people's feelings, quickly solves problems and effectively resolves contradictions.

Third, the work steps

1 grid. Combined with the distribution of residential quarters and units in the jurisdiction, according to the boundary of the district and the distribution of buildings, the jurisdiction is reasonably divided into several grids, and each grid is about X households and X people.

2. Team up. A community worker is responsible for each grid, and a grid management team is formed with the comprehensive information officer, community party member, community police and community volunteers in the grid.

3. Set up the system. Formulate the relevant responsibilities of grid work service team, grid work responsibilities of grid team leader, grid work member responsibilities, grid work regular meeting system, grid work problem feedback system, etc.

4. Establish information. Actively explore the establishment of "1+5+N" grid management digital management platform to achieve digital coverage of basic information of community residents. ("1" means to establish a comprehensive information platform for community residents; "5" refers to five basic information such as people, houses, things, organizations and things; "N" refers to expanding information sources and application systems, including monitoring of key personnel of public security organs, illegal and criminal information, etc. ). Understand the family members and service needs of the clients in the grid, establish a community grid management information base, establish a grid distribution map in each building, mark the responsible person, scope of responsibility, number of households, number of people, number of people in party member, and information of various vulnerable groups in the grid, and establish archives of key clients in the area, such as empty nesters, disabled people, low-income families, xx personnel, ex-prisoners and community corrections personnel, so as to facilitate timely understanding of the situation, grasp the work dynamics, and achieve service in place.

5. Clear responsibilities. Community workers (grid leaders) are responsible for the collection and collation of comprehensive information within the grid, including the comprehensive diagnosis and archiving of family planning, subsistence allowances, civil affairs, civilization creation, safety production, comprehensive management and stability in the responsibility grid to ensure the accuracy of the information. It is required to sort out and summarize the information every week and hand it over to the business counterpart. Classify and record people's livelihood and people's feelings, solve one and cancel another. Classification of residents' complaints for help: general affairs are handled by the grid leader on the spot; The work that needs coordination is coordinated by the grid owner and the community; If the emergency work or community cannot be handled independently, the grid leader will immediately report to the street and community, and follow up the whole process on the spot, so as to achieve "purposeful, problematic, and then feedback", and the service is more targeted and effective. Other members in the grid are responsible for providing residents' dynamic information collection and reporting, social conditions and public opinion surveys, policy propaganda, legal aid, conflict investigation, correction and assistance, etc. For example, the grid leader has a "one-vote veto" on family planning, safe production, letters and visits. Within the scope of their duties, they failed the examination in that year; Outstanding performers will be commended at the end of the year.

6. Excellent service. Carry out the mode of "Party building into groups and serving households", combine party groups and residents' groups into grid groups, and regularly organize party member and residents' backbones to participate in theoretical study, public opinion deliberation and decision-making, and internal publicity activities. Set up daily service teams and comprehensive service teams to provide intimate services for residents in the jurisdiction, help party organizations fully grasp the actual situation of the community, accurately grasp the interests of residents, and effectively unite residents. The "Grid People's Memo" was launched, so that members of the grid management service team could record residents' information at any time and communicate with the community in time. Absorb social forces to participate in various grids, participate in teams serving the people, carry out activities such as sending clothes and helping, and provide personalized services. Such as: community caring home care service team, health care service of community health service station, fitness, culture and missionary service of community cultural and sports service team and other special teams.

Fourth, the job requirements

1, strengthen organizational leadership. The community has set up a leading group of "grid management and refined service", which is led by the leaders of street contact points, liaison officers and community workstation webmasters, and each grid leader is the specific responsible person. And set up a work contact room for the members of the service team in the grid to contact the work. Each community issued specific implementation rules and reported them to the office for the record.

2. Strengthen publicity and guidance. It is necessary to make full use of newspapers, television and other news media, plan special topics, open columns, organize interviews, follow up the implementation of grid reporting, cultivate, excavate and publicize typical examples, promote them from point to area as a whole, and strive to create a good public opinion atmosphere. Community cadres, community doctors, registered party member, community volunteers and other grid members are required to participate in medical care, cultural entertainment, voluntary activities and other services within the grid, and guide the establishment of a sound grid service center system to meet the diverse needs of grid people.

3. Strengthen supervision and guidance. The implementation of grid management will be included in the annual assessment of community cadres. Members of the Street Party Working Committee should often go deep into contact points, carry out investigations and studies, coordinate and solve problems, and guide and promote the implementation of the work; We should take the lead in going deep into the grassroots and set a good example for other government officials. Party member cadres should give full play to party member's vanguard and exemplary role and embody party member's advanced nature with practical actions.

Article 3 Implementation Plan of Community Grid Management

In order to manage the jurisdiction more scientifically, rigorously, meticulously and effectively, xx Community ensures the agility, accuracy and efficiency of management. This management plan is formulated in combination with the actual situation of the jurisdiction: 1. Guiding ideology.

Taking building a harmonious socialist society as the starting point, taking the economic and technological development zone (xx District) as the first good area as the goal, and taking the digital community system platform as the carrier. Change the traditional, passive, qualitative and decentralized management mode into modern, active, quantitative and systematic management mode, make social management scientific, reasonable, efficient and orderly, and comprehensively improve the ability and level of community management.

Second, the task

The implementation of the working mechanism of "grid management" requires community workers to visit the masses more deeply, care for them, strengthen the contact between the community and the masses, understand and master the dynamic information in social management, help them solve practical difficulties and promote social order stability. Specific tasks:

(a) responsible for the inspection and supervision of the social management work of grid units in this area, and timely discover, dispose of and report the existing problems.

(two) to publicize the party's line, principles and policies to the masses, publicize national laws and regulations, and educate the masses to enhance their awareness of the legal system and self-safety.

(III) Grasp in detail the social security, family planning, production safety, floating population and other situations, as well as the dynamic information in social management such as various social contradictions and disputes and unstable factors, mediate and resolve various contradictions and disputes, and implement assistance management for key personnel.

(four) concerned about the living and production conditions of the masses, organize various activities, help the masses solve practical problems and difficulties in life and production, and guide the masses to set up economic industries and develop the economy.

(5) Strengthen the collection of public opinion information, summarize the opinions and suggestions of the masses in time and report them in time, so as to provide reference for the community to carry out its work better and facilitate the community to arrange or adjust its work plan.

Third, the job requirements

(A) the implementation of "grid" social management is an extended carrier for community workers to further deepen and refine community management. In accordance with the principles of "territorial management" and "whoever is in charge is responsible", we will further improve and refine the responsibility, decompose it into people, and build a comprehensive work pattern from horizontal to edge, vertical to the end, and one layer is responsible for the other. Community workers should fully understand the importance of implementing "grid" comprehensive social governance, actively participate in it, give full play to their positive role, and earnestly do a good job in social management within their respective jurisdictions.

Article 4 Implementation Plan of Community Grid Management

In order to further innovate the service mode, improve the service network, activate the community (village) resources, strengthen the service function, improve the community management service and improve the work efficiency, the following implementation plan is formulated according to the spirit of the district xx document and the actual situation of our town. First, the overall goal

Through the innovative practice of community (village) management system and mechanism, we will establish a scientific division of labor and cooperation mechanism, an efficient work operation mechanism and a standardized supervision and assessment mechanism to realize the flattening, refinement, informationization and full coverage of community (village) services.

Second, the guiding principles

Building block combination, mainly building blocks; Up and down linkage, overall promotion; The center of gravity sinks and tamps the base; People-oriented, highlighting people's livelihood; One post and many responsibilities, one specialty and many abilities; Optimize the process, efficient and convenient; Open and fair, standardized and transparent.

Third, set up an organization

Set up a leading group for the implementation of community (village) grid management (the document is issued separately), with the main leaders of the town party Committee and government as the team leader, the leaders in charge as the deputy team leader, and the main responsible comrades of various government departments, villages and development zones as members. There is an office under the leading group, located in the town social affairs office, to implement grid management. Members of the town party and government leading bodies and heads of government departments implement the contract responsibility system.

Four, divide the grid, clear grid responsible person.

1. According to the requirements of "equal tasks, convenient management and clear definition", taking into account factors such as residents' recognition and community workers' identity, according to the classification of self-managed communities, property management communities and unit communities, and according to registered population, floating population and jurisdiction area, the community grid is set up reasonably. In principle, each grid should have x households and x people. If there are villagers' groups, they can be divided into villagers' groups. The person in charge of the grid is generally a member of the two committees of the community.

2. Adhere to the coordinated development of urban and rural areas and simultaneously promote rural grid management. Generally, the village group is used as the unit to divide the grid, and the villages that live in concentration after transformation can also be divided with reference to the community. The person in charge of the grid is generally a member of the two committees of the village.

3. Make a network diagram of grid division, and make public signs for each grid. Community neighborhood committees (villages) should complete the division before xx, xx, XX, and report the results to the town social affairs office.

Verb (short for verb) Job responsibilities

Grid management implements "people, responsibilities and tasks". The person in charge of the community grid undertakes social affairs such as civil affairs, family planning, employment and social security. , to assist the party building, creation, comprehensive management, production safety and other work; The management and service content of the person in charge of the village power grid should be close to the actual production and life of farmers, focusing on production development, people's livelihood security and planning.

The person in charge of the grid is responsible for information collection, convenience service and simple problem handling. The establishment of community (village) acceptance center, composed of community (village) responsible person and relevant staff (rotation), is responsible for the community (village) affairs of the comprehensive, analysis, preliminary examination, publicity, mediation, window service, etc. ; The town administrative service center (related office) is responsible for the audit, publicity, uploading, law enforcement and disposal within the business scope.

Working procedure of intransitive verbs

General work: the person in charge of the grid will handle it on the spot and register for the record.

Work to be coordinated: the grid owner accepts it on the spot and brings it back to the business office of the community (village) acceptance center. The processing results are reported to the relevant departments of the town and fed back to the service management object.

Sudden work: the grid owner will report it immediately, and the relevant departments of the town, community (village) will handle it urgently, and the grid owner will track it on the spot.

Work to be examined and approved: the grid owner grasps the information, the community (village) acceptance center accepts and defines it, the town administrative service center reviews it and reports it to the district administrative service center for examination and approval. At the same time, the town, community (village) publicity.

Seven. job requirement

1, job requirements

Power grid owners should strengthen their sense of responsibility, be diligent in their brains, legs, hands, mouths and pens, and become the first person to discover, accept, dispose of, coordinate and report. In the start-up stage, grid leaders should be familiar with relevant policies and workflow as soon as possible, and transition to "one post with multiple responsibilities". Be able to find problems, be good at dealing with problems and report problems in time; Carry out the "wrong time work system" and insist on visiting the grid at least once a day; Actively communicate with community residents, enhance feelings and keep abreast of social conditions and public opinion; Fill in the work log of the person in charge of the grid carefully, make the weekly report clear on the working day, and enter the dynamic information in time; Pay attention to self-image, and strictly keep the personal privacy of the service management object and personal information that is inconvenient to disclose.

2. Strengthen publicity

Multi-channel and multi-form publicity, create a strong public opinion atmosphere, and improve the awareness, support and participation rate of residents (villages). Posting publicity materials in community (villagers' groups) bulletin boards, public venues and various buildings. , and send a letter to every household; Set up a grid atlas in an eye-catching position, announce the photos, names, contact numbers, work contents, management service responsibilities and other information of the grid owner, and issue a grid owner service contact card to each household.

3, improve the function

It is necessary to strengthen the following five functions: First, the information communication function. Obtain and feedback information accurately, quickly and completely. The second is to deal with shortcut functions. Supervision, law enforcement and disposal are closely linked and operate rapidly. The third is the resource allocation function. Be good at integrating and utilizing the Party's grass-roots organizations, administrative resources, social resources and market resources. The fourth is the convenience service function. Community (village) residents can get diversified and high-quality services nearby, timely and conveniently. The fifth is the social security function. Provide social assistance to community (village) residents, especially vulnerable groups, and create employment opportunities.

4. Integrate resources

Based on their own, with the help of external forces, and the jurisdiction of the unit * * * in, * * construction, * * enjoy, reasonable division of their respective responsibilities and obligations. Guide and absorb property management agencies, community autonomous organizations, neighborhood (village) group leaders, "xx" personnel, building directors, comrades who are enthusiastic about community (village) work and community (village) volunteers as voluntary information officers and supervisors, and give appropriate spiritual and material rewards as appropriate.

Eight, assessment of rewards and punishments

The assessment of the grid responsible person shall be included in the thousand-point assessment, and the assessment methods shall be formulated separately. Those who fail to meet the post requirements for a long time shall be transferred and dismissed according to relevant regulations. The person in charge of the power grid should consciously accept the supervision of superiors, internal supervision, social supervision and mass supervision, and will severely deal with acts such as abuse of power for personal gain and dereliction of duty according to the law.