How to protect rights in parking lots with unreasonable charges?

First, the basic process of safeguarding rights

1. Collect evidence: First of all, collect evidence in time when parking lot charges are found. The best way to obtain evidence is to take photos or videos and record information such as charging standards and charging time. At the same time, we should also pay attention to recording the name, address and contact information of the property management company.

2. Negotiate with the property management company: If you have sufficient evidence, you can directly negotiate with the property management company and ask it to refund the fee or adjust the charging standard. Remind everyone that we must express our attitudes and demands politely and objectively, and don't take excessive actions, such as shouting, abuse, threats, etc., which will arouse the resentment of the property company and increase the difficulty of the dispute.

3. Complain to the consumer association: If negotiation with the property company fails, you can complain to the local consumer association. Consumer association is an important organization to safeguard consumers' rights and interests. They will mediate complaints and help consumers protect their rights. Local consumer associations will safeguard consumers' rights and interests, assist in mediating consumer disputes or provide legal aid to consumers.

4. Solve through judicial channels: For serious unreasonable charges, the parties can choose to protect their rights through judicial channels. Problems can be solved through prosecution, arbitration and mediation. In the process of judicial rights protection, we should pay attention to the preservation of evidence and provide effective evidence to local courts or arbitration institutions in order to better safeguard our rights and interests.

Second, laws and regulations

When dealing with consumer disputes, consumers should understand relevant laws and regulations in order to effectively safeguard their rights.

1. Consumer Protection Law: The main purpose of this law is to safeguard the legitimate rights and interests of consumers. In this regulation, there are clear provisions on the charging behavior of operators. If the operator violates the regulations, consumers can protect their rights through the regulations.

2. Regulations on Property Service Management: This regulation is mainly to standardize the management behavior of property companies and stipulate the management and service quality of property companies. If the charging behavior of the property company violates this regulation, consumers can defend their rights through this regulation.

3. Contract Law: This law stipulates the signing, performance, modification and dissolution of contracts. If consumers sign contracts with property companies, they can protect their rights and interests in accordance with this provision.

Third, the collection and preservation of evidence.

In the process of safeguarding rights, collecting and preserving evidence is a crucial step. Consumers can collect evidence in the following ways:

1. On-site forensics: At the parking lot site, consumers can record information such as charging standards and charging time by taking photos, recording and video recording.

2. Take a photo and leave the parking space number: the charging standard of the parking lot will generally be charged according to the parking space number. Consumers can leave the number of their parking space by taking photos, so that they can check the charging situation in the future.

3. Keep the receipt: When you pay the parking fee, you must keep the receipt so that you can check whether there are unreasonable charges in the future.

Fourth, the choice of channels.

In the process of safeguarding rights, consumers need to choose appropriate channels. We can choose the appropriate channel according to the severity of the incident and the complexity of the dispute.

1. Negotiate with the property management company: If the unreasonable charges are not serious, you can choose to negotiate with the property management company.

2. Complain to the Consumer Association: If negotiation with the property company fails, you can complain to the Consumer Association, and the Consumer Association will mediate or provide legal aid to both parties according to the situation.

3. Solve the problem through judicial channels: If the circumstances are serious, you can choose to solve the problem through judicial channels.

In short, in the process of safeguarding rights, consumers need to make full and reasonable preparations, so as to be well-founded and well-founded. At the same time, in order to protect their legitimate rights and interests, consumers can strengthen self-education, learn as much as possible about relevant laws and regulations, raise their awareness of self-protection and avoid unnecessary losses.