The elevators in the community often break down. Who should I complain to?

Frequent elevator failures in residential areas can be complained to the property department of the housing management department or to the technical supervision bureau. Special equipment is owned by * * *, and * * someone may entrust a property service unit or other managers to manage the special equipment, and the trustee shall perform the obligations of the designated special equipment user and bear corresponding responsibilities. For residential elevators, all owners are owners of elevators, and property management companies manage and bear corresponding responsibilities.

Regardless of whether there is a property, water supply, power supply, gas supply, heating, communication, cable TV and other professional business service units. It shall directly provide services to the owners, collect relevant fees from the end users, and undertake the maintenance and conservation responsibilities of relevant pipelines, facilities and equipment in the property management area according to law. Maintenance of * * * used parts and * * used facilities and equipment outside the exclusive part of the property owner in the old residential area without property.

Legal basis: Article 46 of the Regulations on Property Management. The realty service enterprise shall assist in the security work within the realty management area. When a safety accident occurs, the realty service enterprise shall, while taking emergency measures, report to the relevant administrative departments in time to assist in the rescue work.

The realty service enterprise shall abide by the relevant provisions of the state when hiring security personnel. Security personnel shall perform their duties when maintaining public order in the property management area, and shall not infringe upon the legitimate rights and interests of citizens.