Work summary report of property management company

Summary is a written material to review and analyze the performance of study, work and life in a certain period. It can help us straighten out the knowledge structure, highlight the key points and break through the difficulties. It is better to act immediately and write a summary. How to write a summary so as not to be stereotyped? The following is the work summary report of the property management company I collected for you. Welcome to share.

Summary Report on the Work of Property Management Company 1 Looking back on xx, my work is also experiencing extraordinary. In March, I came to xx Property with simple curiosity and started a new milestone in the harsh environment. The work content is wrapped in familiarity and unknowns, which urges me to make more efforts to learn and challenge. One year passed quickly. With the training of department leaders and the help of colleagues, I quickly became familiar with and competent for the job responsibilities of the property manager. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:

I. Property service work

Property work mainly includes daily maintenance, complaint handling, charging, infrastructure and equipment maintenance, environmental sanitation, mosquito and fly disinfection; There are also study and training, inspection by higher authorities, etc.

The collection of management fees and the rectification of facilities and equipment in the residential area are the main tasks of xx management office. With the concerted efforts of Qi Xin, a colleague from all departments of the property management company, most of the work has been successfully completed.

Second, the office work

Office work is a brand-new field for me, and there are many things to do, including document processing, document management, document approval and so on. Faced with a lot of trivial routine work, it is necessary to strengthen work consciousness and pay attention to speeding up the pace of work; Improve work efficiency. Handle everything calmly, strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.

Third, there are shortcomings.

With the professional attitude of "working for yourself", I have worked hard and creatively, and achieved some achievements, but there are also some problems and shortcomings; Mainly, first of all, property management personnel is a new position for me; A lot of work needs to be done and explored, so that it can't be done with ease, and the work efficiency needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated; Third, the ability to provide effective decision-making data for leaders needs to be further improved; Fourth, communication with department leaders and company employees needs to be strengthened.

Fourth, the direction of efforts.

First, strengthen study and broaden knowledge. Study hard the knowledge of real estate industry and related property laws and regulations. Second, in line with the principle of seeking truth from facts, pay attention to the coordination and communication between various departments of the company; Effectively form an atmosphere of unity and cooperation. Third, provide effective data for leaders.

"If you don't accumulate frog steps, you can't travel thousands of miles; If you don't accumulate small streams, you can't become rivers and seas. " 20xx achieved success, experienced difficulties and felt enlightenment; 20xx I will, as always, sail for the new year with confidence and hard work. ...

Finally, I wish xx Property Management Company development and growth, and I wish all colleagues smooth work, peace and happiness!

Summary Report on the Work of Property Management Company for 20xx years, with the strong support of company leaders and the unity and cooperation of all departments, our customer service department learned the basic knowledge and post responsibilities of property management with the hard work of department employees, warmly received the owners, actively completed the tasks assigned by the leaders, handled the formalities in time, provided thoughtful services, and made every effort to urge the maintenance, complaints, return visits and other business services to be properly handled, and successfully completed all the goals and plans formulated at the beginning of the year.

Up to 20xx * * *, 3 12 households have gone through the house delivery procedures. On 17 1 household went through the renovation formalities twice, 126 household carried out renovation inspection twice, and 106 household returned the renovation deposit twice. The following is the completion and analysis of important tasks:

I. Daily reception work

Fill in the reception record of customer service department on duty every day, record the complaints and service items of the owner's calls and visits, coordinate the processing results, and feedback and call back to the owner in time. The cumulative number has reached thousands.

Second, the information release work

This year, our department issued various written notices to customers about 20 times. There are 968 mass notifications by SMS, so that the notifications are timely, detailed, clear and accurate, and at the same time actively cooperate with the contents of the notifications to make relevant explanations.

Third, the owner missed the project complaint handling work.

Before 20xx, X, X, X, X, * * issued 86 contact sheets for the maintenance of missing items, and the engineering department of the development company completed 28 maintenance receipts, with a completion rate of 32%. After X, X, X, * * submit 40 daily reports of customer complaint information and 204 complaint handling forms. The engineering department of the development company completed 88 repair orders, and the owner complained that the repair rate was 43%. Our department visited 78 times, the return visit rate was 89%, and the satisfaction rate of engineering maintenance was 70%.

Four, the basement flooding accident treatment work

20xx x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x * * * * * * * * Under the leadership of the company, our customer service department contacted the owner immediately and counted the damaged items for the owner. After that, we actively participated in the negotiations with the owners and distributed replacement items and offset compensation.

Verb (abbreviation of verb) Family service opinion survey

While completing their daily work, our employees actively walked into the owners' homes of residential quarters, collected opinions and suggestions from various customers on the property management process, and constantly improved the service quality and service level of property management in xx residential quarters.

By the end of 20xx x x, our department has visited 38 households and issued 38 opinions on property services through household surveys of owners of residential quarters. According to the survey, the satisfaction rate of community owners to our reception work is 90%, the satisfaction rate of telephone service is 75%, and the satisfaction rate of return visit is 80%.

Six, establish and improve the owner file work

3 12 The owner's file was improved and updated, and the owner's electronic file was constantly supplemented.

Seven, to assist government departments to complete the work.

Assist xx Street Police Station to conduct a general survey of the owners staying in the park. Handled the certificate of social household registration change for the owner of 10.

VIII. Training and learning

Under the personal on-site guidance of Manager X of the property management company, our department has conducted systematic training and learning from the establishment of the most basic image of customer service personnel, from the most basic concept of property management to the communication skills of property management personnel, to all aspects of property management, combined with the comprehensive knowledge of relevant laws and regulations. Department employees are led by a team with insufficient ideological understanding and no passion for work into a team full of vision for the company and hope for the development of the industry and its own growth. Train departmental staff from a blank of property management knowledge to a team with certain common sense of property management.

The shortcomings, problems and difficulties found in the work are summarized as follows:

1. Since our department has not received professional property management training, we still need to systematically learn about property, and our service level and communication ability should be further strengthened.

2. The follow-up and feedback of the projects missed by the owner are not timely enough.

3. The timing, methods and methods of collecting various fees of the property are not perfect. When the property fee was due, the owner urged 1 household, but failed to pay 1 household. The prepaid expenses of utilities are less than 49 households owned by the owner, and 7 households have not paid.

4, customer service work pressure, employees' physical fitness and self-psychological adjustment ability need to be continuously improved.

5. The customer service work is trivial and complicated, and scientific and formal workflow is urgently needed to standardize and rationally use advanced management software to improve work efficiency and simplify work difficulty.

6. The spiritual civilization construction of the community, such as carrying out various forms of publicity and organizing the cultural and recreational activities of the owners, has not been organized.

To sum up, in 20xx, with the full support of the company leaders, the strong cooperation of all departments and the joint efforts of employees, although some achievements have been made, they have not fully met the requirements of the company, and there is still a distance from the advanced property management standards. We will definitely strengthen our study in the future. Under the direct leadership of the manager of the property company, according to the policies and regulations of the state and the municipal government on property management and the temporary management statute of xx community, we will provide standardized, fast and effective services for the owners, do a good job in reception, create a beautiful and comfortable life and leisure atmosphere for the owners, and improve the quality of property services.

Work summary report of property company 3 Unconsciously, I have been engaged in property customer service for another year. Looking back on the work in this year, it is generally qualified, but there are still many places to improve, so I made a general summary of my work this year, hoping to get some experience from it.

First, deepen the implementation of the company's rules and regulations and the property department system.

On the basis of preliminary improvement of various rules and regulations in 20xx, the previous focus was on deepening implementation. Therefore, according to the development of the company and the continuous development of the property management industry, the customer service department of the property management department actively responds to new forms and needs, and trains and assesses customer service personnel in batches in combination with the actual situation to deepen their understanding and understanding of property management. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service of the property department has also adjusted the relevant customer service systems in time to better adapt to the new situation.

Two, integrate theory with practice, and actively carry out the training of customer service personnel.

A good customer service management and service, staff's professionalism and work attitude play a decisive role. In view of the lack of theoretical knowledge of 20xx customer service staff, a lot of training has been given to 20xx customer service staff:

1. There are various training forms such as theoretical explanation, practical operation and discussion, which fundamentally improve the comprehensive quality of customer service personnel.

2. In line with the idea of going out and inviting in, employees were organized to visit and study Jones Lang LaSalle and other brother enterprises, which broadened their horizons and made the management concept keep pace with the development of the industry.

3. Actively respond to the most important new regulations in the property management industry in 20xx. In view of this situation, the leaders of the commercial management company arranged customer service personnel to participate in the prescribed training organized by the heating company in time, which made our work more handy.

At the same time, the customer service of the property management department organized the staff to study and discuss at the first time, and conducted a strict closed-book examination, which deepened the memory of the customer service staff on the basis of understanding, made sufficient theoretical preparations for the winter heating work, and ensured the smooth development of the winter heating work. By the end of 20xx, there were no complaints caused by heating work.

Three. The annual review of 20xx property charging standard and parking fee standard was completed as scheduled.

A standardized property management enterprise must ensure that the charging work and service work have laws to follow, charge in strict accordance with the standards of the price management department, actively prepare relevant materials, and conduct an annual audit of the charging standards for building property management, resolutely put an end to arbitrary charges and safeguard the legitimate rights and interests of owners.

Work summary report of property management company. I have worked in xx Property Management Company for one year. During the period, I received careful guidance from the leaders and enthusiastic help from my colleagues, and I would like to express my heartfelt thanks. The work report for this year is as follows:

First, be loyal to your duties and work hard.

I know that the leaders have put forward high requirements for me, and my job responsibilities also require me to be higher and stricter. I can't be careless or make any mistakes. Only by being conscientious and down-to-earth can I achieve high quality and high efficiency.

To this end, I regard it as my core task to fulfill my post responsibilities and complete the important work assigned by the leaders. I take urgent work and daily affairs seriously, without discount. Not only pay attention to accurately understand the spirit of the leadership's instructions, go all out to implement them, but also pay attention to methods and methods, and achieve good results. Not only pay attention to initiative, be familiar with the situation, but also try to give full play to the technical knowledge and experience I have learned in my previous work. Not only pay attention to tracking key tasks, seriously think about problems, but also assist other departments to complete tasks together.

During this period, many tasks were completed according to the instructions of xx. The internal rules and regulations of the engineering department and the preparation of materials before entering the construction site for acceptance work were formulated. It can be said that all programmatic documents, important materials and key paragraphs have been carefully scrutinized and repeatedly verified, striving to express accurately and eliminate ambiguity. After repeated revisions and improvements, it was submitted to the leaders for review, and the tasks were strictly controlled to be completed in time as required.

Second, simple and sincere, strict self-discipline.

In order to keep my simple nature, I try to be honest, enthusiastic and not impatient, and always follow the rules in my heart. Be honest, diligent and pragmatic, and accurately grasp the scale and scale of doing things for the people.

In terms of work style, I am not afraid of difficulties and have a tenacious spirit of struggle, although my work tasks are very busy and my work intensity is very high during this period. But without complaint; For difficult work, dare to face difficulties; It belongs to the work of multi-department cooperation, and strive to do more by yourself; The company put forward an urgent task, even if it works overtime.

Generally speaking, because of my lack of work experience, my ability is still lacking. Although I dare to fight and dare to fight, I am competent for my job, but I mainly benefit from "strong generals have no weak soldiers" and under the correct command of such excellent teams and leaders. It has been honed in bone spurs; Although I can strictly abide by the law and discipline, I am modest and prudent, but it is mainly because I am "near Zhu Zhechi", and thanks to the supervision of my leaders and colleagues, I have been cultivated in love; Although I am diligent and eager to learn, it is mainly because "a great teacher makes a great apprentice", thanks to the careful guidance of the leaders and the help of my colleagues, my understanding has been improved. To this end, in the future, we need to further strengthen the spirit of pioneering and innovation, hone our will, improve our execution, be more strict and self-disciplined in life, strengthen our professional quality in study, and quickly complete the tasks assigned by our leaders under the correct leadership of our superiors.

Summary report on the work of the property management company. In retrospect, it seems as if it happened yesterday that I came to xx Property to apply for a customer service position, but now I have changed from an ignorant student to a member of Ruihe who shoulders important work responsibilities, and from a stranger to a person who is familiar with customer service work.

Many people don't know about customer service, and think it's simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have sufficient professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise there will be many mistakes and dereliction of duty in your work.

The front desk is the information window of the whole service center. Only by keeping the information channels unblocked can we help to carry out various services. Customer service personnel should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of repair reports.

In order to improve the work efficiency, the front desk should be responsible for the statistics and filing of all kinds of information while keeping the reception records, so as to make all kinds of information more complete, more convenient to find and maintain the integrity of the original materials, and all work should be carried out according to the standards.

The following is my main work in the past year:

1. Archive and manage the owner's files as required, and track and update the changes in time.

2. Respond to the owner's application for repair and consultation in time, and record it on the owner's information registration form.

3. Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys.

4. Classify the problems reflected by the owner and contact the construction party for maintenance, tracking and feedback.

5, accept all aspects of information, including owners, decoration units, real estate companies, construction units and other information, at the same time, make records, notify relevant departments and personnel for processing, and track this process, and pay a return visit after completion.

6. Data input and file arrangement. For the company's information documents and relevant meeting minutes, input and print them carefully, make forms and documents according to the work needs of various departments, and draft reports.

7, the replacement of old and new forms and put into use.

8. Complete other tasks assigned by superior leaders.

In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of company leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down.

In xx Property, I deeply realized the true meaning of professional and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, worry about customers and always smile, because I represent not only my personal image, but also the image of the company.

In this year's work, I deeply realized the importance of details:

Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. Every day in Ruihe, I understand that the details cannot be neglected or sloppy; Whether it is the scrutiny of every line and punctuation of the notice, or the service emphasized by the leaders, there is no dead end in hygiene, and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.

Work and study have expanded my talents. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of Christmas and New Year's Day just made two days ago was the first one I made myself. When this plan was unanimously approved by everyone, my heart was full of joy of success and passion for work. As for the layout of the publicity column, the park sign system and the layout scheme of the Spring Festival community, I will take it seriously and responsibly and try my best to do it well one by one.

In the new year of 20xx, I will try my best to correct the shortcomings in my work in the past year and constantly improve myself, focusing on the following aspects:

1, consciously abide by the company's various management systems.

2. Study hard the knowledge of property management, improve the communication ability with customers, and improve the customer service reception process and etiquette.

3. Strengthen copywriting ability; Expand various job skills, such as learning the operation of Photoshop and coreldraw software.

4. Further improve your personality, improve your patience with work, pay more attention to details, and strengthen your sense of responsibility and enthusiasm for work.

5. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join the excellent team of xx Property. The cultural concept of Ruihe and the working atmosphere of the customer service department unconsciously infected and promoted me, allowing me to learn at work, grow in learning and determine the direction of my efforts. At this moment, my goal is to challenge and surpass myself in the new year's work and make greater progress with the company!