Language skills of visiting customers

Speaking skills when visiting customers: clear expression, laughing voice and positive language.

1, clear expression: clear words and appropriate speech speed make it easy for customers to hear what they are saying on the phone, and it is easy for customers to hear it too fast. Generally speaking, it is advisable to keep the speech speed at 120 words ~ 140 words/minute. Of course, it would be better if you can adjust your speaking speed according to the specific reaction of customers.

2, the sound of laughter: when receiving a strange phone call, subconsciously, we will imagine each other's appearance through the sound. If you don't laugh when you talk, the customer at the other end of the receiver can feel it even if he doesn't see it. Therefore, customer service must keep smiling when calling customers. The voice with a smile is the sweetest, most beautiful and most infectious.

3. Express in positive language: When visiting customers, express in positive language, such as "We will definitely solve your problem as soon as possible" and "We will constantly improve our products and services to meet customers' needs". This can make customers feel the professionalism and integrity of the company.

Matters needing attention in talking with customers

1. Politeness and respect: Be polite and respectful regardless of the attitude of customers. Don't use rude or offensive language, and don't attack or blame customers. Always focus on customers and pay attention to their needs and interests.

2. Pay attention to language expression: communicate with customers in clear, concise and easy-to-understand language. Avoid using trade terms or difficult words to avoid confusing or making customers uncomfortable.

3. Listen to customers' needs: During the conversation, listen carefully to customers' needs and opinions. Don't interrupt the customer's speech, and don't rush to express your thoughts. Understand the views and positions of customers as much as possible in order to better meet their needs.