Summary of customer service foreman's work

Summary of customer service foreman's work

Lead: As a foreman, work summary is the key to lead a good team. The following is my summary of the work of the customer service foreman, for your reference only!

Summary of customer service foreman's work

Time flies, and I have been working in Hengda Dajing Service Center for more than a year before I know it. In a blink of an eye, 20xx is coming. First of all, I wish you all a happy New Year's Day and a happy family!

In my opinion, 20xx is a short and long year. What is short-lived is the work skills and professional knowledge that I haven't had time to master. Long aims to be an excellent customer service foreman, and needs to learn a lot of knowledge in the future.

Many people don't understand the work of property customer service, and think it is simple, monotonous and even boring. Actually, it is not. To be a qualified and competent customer service staff, we should not only have relevant professional knowledge and certain work skills, but also have a high sense of consciousness and responsibility, otherwise we will make mistakes and dereliction of duty in our work. This is what I deeply realized after experiencing various challenges and tempering in the work of customer service foreman for more than one year.

The following is my main work in the past year.

First, pay attention to self-cultivation and improve the quality of customer service.

The tempering at work has shaped my character and improved my psychological quality. It is inevitable that you will encounter all kinds of obstacles and difficulties in your usual work. With the help of leaders and colleagues, especially under the careful guidance of Sister Dong and Manager Chen, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I remember that during the "Dragon Knight" event held by Dijing, we mainly organized the reception and service of customer service staff. At that time, the customer service department was short of staff, and all the customer service staff had no rest this day. Everyone works hard, smiles and serves well. Ensure the smooth progress and completion of the "Dragon Knight" activity. It is also through this activity that I deeply realized the professionalism of property customer service and the true meaning of smiling service.

The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well.

The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company. I am also very pleased to see the owner's satisfied smile.

Second, pay attention to details, strengthen management and study property management knowledge hard.

I realized the importance of details in my daily work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In Di Jing's work and life, I deeply realized that the details should not be ignored or sloppy, whether it is every line and punctuation when writing official documents, or the refined service emphasized by the leaders, no dead ends in hygiene and so on. Let me deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success; Strengthen the study of basic knowledge of property management, improve customer service skills and psychology, improve customer service reception process and etiquette, further improve their personality, improve their patience with work, pay more attention to details, strengthen their sense of responsibility and cultivate their enthusiasm for work, communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the pace of the company's progress.

Finally, I am lucky to join Evergrande Gold, a lovely and excellent property customer service team. Evergrande's cultural concept and the working atmosphere of caring butler service deeply infected and promoted me, allowing me to learn at work, grow in learning and set the direction of my efforts. At this moment, my biggest goal is to challenge myself, surpass myself and make greater progress in the new year's work. Thank you!

Summary of customer service foreman's work

Since 20XX took over as the foreman of property service in June, responsibilities and obligations have followed. I am mainly responsible for customer service management, cleaning and greening management, financial management and maintenance material management.

(1) Consciously strengthen study and strive to improve work ability.

I consciously strengthen my study, humbly ask for advice, constantly sort out my work ideas and summarize my work methods. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on post learning to improve, through observation, exploration, practice and exercise, and gradually carry out work in depth. On the other hand, under the guidance and requirements of leaders at all levels, I never attended meetings or paid attention to them, and gradually found the key points, breakthroughs and difficulties in my work.

(two) the heart of their own work, conscientiously perform their duties.

1. Do financial work patiently and meticulously. First, do a good job of recording every incoming and outgoing account, and hand in all kinds of funds in time according to the requirements of the center. There are no omissions or misstatements. 20XX customer service * * * handed in receipt book, business card printing fee RMB, management fee RMB, garbage cleaning fee RMB, paid maintenance fee RMB and paid property fee RMB, so the total fee was RMB.

2. Actively do a good job in copywriting management, make forms and documents according to work needs, report them in time, and strive to standardize classified filing management, with clear directories and convenient retrieval.

3. Follow up the implementation of every phone call and visit at the front desk in time, strengthen the improvement of the completion rate, ensure that everything is concerned and echoed, and solve problems for the owners in time.

4. Management of environmental sanitation: In view of the gradual improvement of the living environment, conduct daily inspections on the sanitation of residential areas, keep records of daily inspections, weekly inspections and monthly inspections, and implement strict cleaning procedures and weekly inspection assessment methods. Strengthen the sanitary inspection of the community, ensure the cleanliness and beauty of the community, and regularly clean up and carry the debris piled up on the corridor and ceiling of the community. Regularly and irregularly eradicate the oil pollution on the ground of the old houses in the community and clean up the dead corners, which has been well received by the majority of owners and recognized by the leaders.

5. The improvement, maintenance, maintenance and replacement of all access control facilities and equipment in the community, reporting fees to relevant departments of the school, reporting inspection records and sorting out examination and approval materials have been basically completed, which has provided another insurance for the security of the community.

6. Training: theoretical training for new employees and practical training for different positions. Supervise the work of employees and stimulate their enthusiasm for work. Have a heart-to-heart talk with employees to improve their enthusiasm.

7. Satisfaction survey: In order to better improve our service, we conducted a home visit survey to community residents, giving full play to the wisdom of owners and collecting their good suggestions. Let residents evaluate our services, let us know the shortcomings and let us make progress together.

8, more to the scene to understand the actual situation, can find the best way to deal with the problem.

9. Summarize the existing problems and lessons in time, and communicate, learn and improve at the weekly meeting.

10, strive to improve their own enterprise management level and do better.

Be modest and diligent. In the past year, I have completed some work, made some achievements, and there are still many directions that need to be worked hard:

1. Only by putting yourself in a correct position and trying to be familiar with the business can we work in depth as soon as possible.

2, only actively integrated into the collective, handle all aspects of the relationship, in order to maintain a good momentum in the work.

Only by establishing service consciousness and strengthening communication and coordination can we do our work better.

In 20XX, the overall work has been improved, but there are still many shortcomings and problems in the details of the work, but I am confident to continue to improve, innovate, do a good job in various management work, constantly sum up experiences and lessons, and constantly forge ahead, so as to be a real property propagandist, shaper and executor.

"If you don't accumulate steps, you can't go to Wan Li Road. If you don't accumulate small streams, you can't become a river." In 20XX years, I gained progress, experienced difficulties and felt enlightenment. In 20XX, I will, as always, sail for the new year with confidence and hard work.

Finally, I wish the property increasingly mature and standardized, and I wish all my colleagues smooth work, peace and happiness!

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