After calling 12345, is it necessary to call the Housing Authority's complaint number?

After complaining that the property is in 12345, it is necessary to complain to the Housing Authority that originally managed the property. According to the law, the rights and obligations of property users in property management activities shall be agreed by the owners and property users, but they shall not violate the relevant provisions of laws, regulations and management regulations.

According to the "Property Management Regulations"

Article 45

The realty service enterprise shall stop the violation of laws and regulations such as public security, environmental protection, property decoration and use in the realty management area, and report to the relevant administrative departments in a timely manner.

After receiving the report from the realty service enterprise, the relevant administrative department shall stop the illegal act or deal with it according to law.

Article 48

The real estate administrative departments of the local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.

Extended data:

Methods of complaining about property

First, find a property manager.

If property buyers encounter policy changes and supervision implementation in housing security, construction, system reform, market supervision, property management, housing management, etc. after moving in, it is necessary to clarify whether the property and the housing management department in the community are under administrative subordination before they can complain about the property.

If there is an administrative subordinate relationship between the property and the housing management department in the residential area where the buyers live, then all violations of the property need to be handled by the housing management department. If there is no administrative subordinate relationship between the residential area where the property buyers live, the property management department and the housing management department, then the housing management bureau can only supervise according to the pricing standards and service contents of the property company, which is not controlled.

Fourth, find a developer.

After the developer is built in the community. Under normal circumstances, you will choose the property management company that you have business dealings with or the property management company established by the developer himself to manage the community. If the buyers complain about the quality or maintenance of the house after moving in, they only need to find the developer to deal with it, which can usually be solved soon. When it comes to housing quality and maintenance, developers themselves have the obligation to accept it.

Verb (abbreviation of verb) complaint agency

With the rapid development of the Internet era, buyers can also choose to complain about the property through third-party complaint mediation agencies, such as the "loyal servant" third-party platform, which makes online operation convenient and fast for buyers, without wasting time and energy with the property.

Sixth, find the media.

If the above methods can't improve the property, buyers can join other buyers in the community to break the news in the media. The more, the better. They can attract more people's attention through online media such as forums, Weibo and post bars, and urge the property to improve services under the influence of the media.

References:

Baidu Encyclopedia-Property Management Regulations