What qualities should a property manager have?

Basic conditions of property management personnel.

Condition 1: Morality

The moral quality of property managers plays an important role in the realization of team goals. We can borrow ten virtues of the best employees proposed by Microsoft Bill Gates:

1, you must be curious about the products of the company or group;

2. When discussing how to use products with customers, you must pay sincere attention to the conversation, and you must have the enthusiasm to preach and teach;

Once you know the customer's needs, you should keep thinking and find ways to make the products meet the customer's needs.

4. Employees must be committed to long-term goals;

Although you are far-sighted, you still need professional knowledge and technology;

6. You must make flexible use of opportunities that can motivate you. If you need to change jobs across regions or departments, you should face it calmly.

7. Good employees should understand the economic principles of doing business. Why does the company operate like this? It is necessary to know the reasons for the success or failure of an initiative;

8. You must pay attention to your competitors. What is our competitor's strategy? What can we learn from it? How can we avoid repeating their mistakes?

9. You must use your brain. To analyze the problem, you need to understand the tips given by various potential transactions;

10, don't ignore the obvious basic conditions, such as honesty and hard work.

Condition 2: Ambition

An excellent professional property manager should have his own ambition, have a reasonable plan for his life and career, and aim high. In a specific career, we can link our personal ambitions with the company's goals and create an ideal future for individuals and companies. Because only when the individual's ambition and the strategic goal of the company are in harmony and unity will the individual's wishes be realized while achieving great cause.

Condition 3: Learning ability

Learn and master the professional knowledge you should have, and have your own knowledge platform in professional knowledge. On the premise of mastering certain professional knowledge, we should study and explore the fields of professional knowledge that we have not mastered with a scientific attitude and the spirit of learning.

Condition 4: Professional knowledge

Professional property managers should determine their own professional knowledge direction and work hard for this direction. "Specialize in the technical field and learn well", and strive to become an expert in your own professional field, with good literacy, knowledge and skills.

Reference property management network

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Condition 5: Work hard.

Heaven rewards diligence, it is impossible to achieve excellent results without hard work, intelligence is not innate, and experts are not spontaneous; Only through their own continuous efforts, and constantly enrich their knowledge range and knowledge structure, can we achieve the conditions that excellent professional property management personnel should have. In my career, I have a hard dedication and love for my career, and I have a unique love for my career, so that I can climb the highest peak of my career, because opportunities are always reserved for those who are prepared.

Condition 6: Cooperation * * *

In today's information globalization and economic integration, the specialization division of labor is becoming more and more detailed, and more assistance and cooperation are needed to complete a job; Among professional managers, cooperation has become one of the basic qualities of individuals.

Condition 7: Abide by rules and discipline.

Work in strict accordance with the company's rules and regulations, abide by work discipline, constantly enhance personal self-discipline, improve their team concept and team awareness, and maintain the Excellence of team development.

Three, professional property management personnel should have the quality

1, service consciousness

Property management enterprises are service industries and need to have a strong sense of service. Service begins with learning to smile. Service consciousness is the basic requirement for entering this industry. As a professional property manager, a strong sense of service is manifested in a serious and responsible work attitude. You should go to the front line to directly understand the needs of customers. When you see cigarette butts and scraps of paper on the ground in your jurisdiction, you should bend down and pick them up immediately.

Professional managers must change the concept of "management first" to "customer first" and "service as the core" in order to focus their work correctly and turn the property management goal into customer satisfaction and social satisfaction, rather than being limited to the satisfaction of leaders and evaluation teams. All the work of property management should be customer-centered, reflected by service, and be responsible for customers, and take customer satisfaction as the most important evaluation index to test property management, so as to meet customer needs to the maximum extent.

Breakthrough from passive waiting to active service. Almost every management office has set up a customer service center, thinking that as long as the service items and charging standards are hung on the wall, it is considered a good service; As the professional supervisor of the Property Management Office, we should innovate and encourage the staff of the Management Office to actively communicate with customers from the past passive service, tap the potential needs of owners and develop new service projects.

2, the ability to create a community cultural atmosphere

A community is made up of many people from different places, different personalities, different cultural qualities and different cultural attainments. How to find out the cultural characteristics of this community and create a harmonious community cultural atmosphere is a systematic work ability, not only to carry out several community cultural activities, but also to be considered from the perspective of community cultural construction. As many of us know, McDonald's food is actually very simple. In addition to its standard business practices, it is actually creating its own cultural characteristics, that is, selling another food culture.

3. Be able to make team development plans and development goals.

Without thinking, there is no way out. Without clear thinking, it is difficult to win the competition. What kind of thinking, what kind of behavior, what kind of behavior will have what kind of results. An enterprise without goals, it is not difficult to imagine what kind of results he will have. Professional property management personnel must clearly understand the target customer base and the service objectives for the target customer base.

4. Effective communication and coordination skills

The ability of organization, communication and coordination of professional managers is an indispensable quality. With this quality, contradictions in property management services can often be turned into minor problems. On the contrary, there are many misunderstandings and the gap deepens.

5, human resource management ability

Every professional property manager should realize that every employee is our most important resource. The service provided by property management is an intangible product, and every job is completed through the service to employees, retaining people, using good people, inspiring people with careers and rallying people with emotions.

Every work of human resources development and management is a test of the personal quality of professional property managers. Clarify the team's business philosophy and values, and strive to make all employees understand, agree, support and implement the same business philosophy and values. Establish an efficient organizational structure and system, clarify job responsibilities and refine them to every employee; Thirdly, it is to establish procedures such as recruitment, training, assessment and performance evaluation.

Professional property managers are also professional trainers. In order to make the business philosophy, values and work standards of the enterprise become the guidelines that every employee must abide by, it must be realized through a perfect training mechanism. Every professional property manager must remember that "an important idea of business leaders is to cultivate people."

6. Strict management.

Management institutionalization and work standardization are important methods of enterprise management today. The most important thing is to completely institutionalize, establish and improve the system and strictly implement it.

Pay attention to the quantification of management. Any job requirement and goal determination should be bound by data quantification in every possible way. The deeper the quantitative management, the better the effect. Use 100 uncertain golden characters to formulate and implement a quantitative index.

Emphasize norms. Acting according to procedures is one of the signs of maturity of professional managers. If our professional managers have not established normative consciousness and rational thinking, even if ISO9000 and ISO 14000 are certified, the management effect will be greatly reduced. We believe that if the basic platform of standardized management is not consolidated, people-oriented management will almost become empty talk.

7. Cost management

Whether in the United States or Hong Kong, the third key factor to evaluate the success of a property management project is whether the cost is effectively controlled, in addition to the owner's evaluation and internal audit. The property management industry is a meager profit industry, and its income mainly comes from the management fees paid by many owners. Cheap and good service is our goal and the strong demand of the majority of owners. In the final analysis, only by controlling the cost, will more financial resources be invested in the service, more abundant resources will be available, and more advanced and better quality software and hardware will be provided to the owners, thus ensuring and improving the service quality. Professional property managers must be able to strengthen the awareness of cost control of all staff through effective means, and carry out cost management through perfect cost management system and strict budget management system.

Reference property management network

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