On how to improve the collection rate of property service fee

First, improve the relationship with the owner and enhance communication with the owner. It is the premise to improve the collection rate of property service fees to establish the service concept of sincere care and properly solve the practical problems raised by the owners.

In order to improve the relationship between the owners, the service personnel of the industrial city management office rent the property for the owners free of charge; Provide owners with small household appliances maintenance, haircut and health knowledge consultation free of charge; Provide voluntary labor for the old, weak, sick, disabled and pregnant owners; Organize various networking activities and build a platform for communication with the owners, so as to establish a good customer service relationship with customers. For the practical problems raised by customers, we should take them seriously, follow them all the way, and give timely feedback, so as to narrow the distance with the owners and accumulate emotions in the process of solving problems. In addition, through the investigation of customers' opinions, the reasonable suggestions and opinions of the owners are widely collected, and the department heads personally handle them to enhance the credibility of the property enterprises among the owners.

Secondly, in the practice of property service, charging property service fees and handling owners' complaints are two major difficulties in customer service of property enterprises. Therefore, it is very important to improve the collection rate of property service fees by moving with emotion, understanding with reason, rationally applying emotion, reason and law and properly solving complaints.

First of all, move people with emotion. Guide the owners to have a correct understanding of the purpose, service scope and charging standard of property services, carry out emotional interaction at work, and let the owners feel affection everywhere through the friendly service of property companies.

Second, convince people by reasoning. Most owners are reasonable. Through empathy, according to the industry norms of property services, we will build a platform for equal communication between property companies and owners, and solicit reasonable suggestions from owners extensively to improve the level of property services.

Third, charge according to law. There is a contractual relationship between the property enterprise and the owner, and the property service contract signed by both parties is the legal basis for the property service company to charge the property service fee. Property companies can file a lawsuit against a few owners who are maliciously in arrears, but there is no way. Practice has proved that it is effective to solve owners' complaints with emotion, reason and law in property service charges.

3. Humanized property service determines the collection rate of property service fees to a great extent, but the important role of strengthening system construction and team building in property service in improving the collection rate of property service fees cannot be ignored.

Every enterprise has its own rules and regulations, and the enterprise system is the law. Any employee must abide by the system of the enterprise. Everyone abides by the system not for enterprise managers, but for the survival of enterprises, so no one is an exception. Enterprises adopt institutional directors and legal persons, which can gradually lead to the stage of employee self-management.

In addition, as a manager, we should recognize the needs of employees, make them feel safe, realize their self-worth, and make them feel tangible benefits. If these are regarded as the necessary inputs of the enterprise, then as the output, the return of employees is infinite. We should treat, understand and respect every employee, so that the realization of employees' personal value is closely related to the interests of enterprises. Only in this way can we form team cohesion, because the strength of the team is always higher than the ability of the individual. Therefore, system construction and team building play a vital role in improving the rate of property collection.

Summarize typical cases in daily work and provide humanized and personalized value-added services for owners. In terms of owners' asset appreciation and special services, property service companies should provide strategic partner services. Such as housing rental, decoration, moving, legal advice, etc. , so that the unique value-added service becomes the highlight of the property enterprise service, which will play a positive role in improving the collection rate of property service fees.

The problem of property service charge involves thousands of households, which is a very important social problem, involving the vital interests of every owner and social stability. With the introduction of relevant laws and regulations, property service charges are gradually moving towards the track of standardization, proceduralization, specialization and legalization. For property enterprises, owner satisfaction is our goal.