Summary of 2022 customer service probation period (5 articles)

1.2022 customer service probation work summary

I officially worked in _ _ _ _ Customer Service Department on February 28th, _ _, with a probation period of three months.

Time passed silently in a blink of an eye, and the probation period will be over in a blink of an eye. Looking back on the past three months, I can't help feeling a lot ... It was a precious experience in my life and left me with beautiful memories. Although there was no vigorous victory, it also experienced some extraordinary tests and tempering.

During this period of work and study, I have a relatively complete understanding of the same party circle; I have a clear understanding of the company's development process and management, as well as personal responsibilities. In the process of getting familiar with my work, I gradually understand the spirit of "dedication, exploration and transcendence" in the circle of Tongfang, and unite and cooperate, pioneering and innovating, which has added new vitality to the steady development of the circle of Tongfang. Under the careful care and guidance of leaders and colleagues, through their unremitting efforts, all aspects have made certain progress. Now I will make the following report on my work and study.

My work is mainly administrative management, expense management, material management and some daily work in the office. At work, I try my best to do my job well and improve work efficiency and quality. Because I have no work experience, I often have problems at the beginning. Thanks to the enthusiastic help of leaders and colleagues, I found the shortcomings in my work in time and corrected them seriously. I constantly summed up the experience and lessons in my work, and later became familiar with my daily work, and submitted various statements in time, thus achieving "active" work. After I went to Beijing for training in mid-April, I got a deeper understanding of my work, especially some details in my work, as well as issues raised by leaders and colleagues for discussion, and I also got a clear understanding. I need unity and cooperation among my colleagues in my work, which is very important and the deepest influence my colleagues have given me since I joined the company.

Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs the spirit of "transcendence". I believe our work will get better and better through hard work.

Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I would like to contribute all my strength to the vigorous development of the same circle of people.

2.2022 customer service probation work summary

Time has passed in a blink of an eye, and the probation period will be over in a blink of an eye. Looking back on the past three months, I can't help but feel deeply. This is a precious experience in my life, and it also left me with beautiful memories. Although there was no vigorous victory, it also experienced some extraordinary tests and tempering.

During this period of work and study, I have a relatively complete understanding of customer service; I have a clear understanding of the company's development process and management, as well as personal responsibilities. In the process of getting familiar with the work, I gradually understand the company's spirit, unite and cooperate, blaze new trails, and add new vitality to the steady development of the company. Under the careful care and guidance of leaders and colleagues, through their unremitting efforts, all aspects have made certain progress. Now I will make the following report on my work and study.

My job is mainly after-sales customer service, responsible for dealing with after-sales related things, such as cargo damage, logistics stagnation and so on. At this stage, I would also like to thank my master very much. He familiarized me with my work and taught me professional speech skills. At first, because of my lack of work experience, problems often appeared at the beginning. Thanks to the enthusiastic help of leaders and colleagues, I found the shortcomings in my work in time and corrected them seriously. I constantly summed up experience and lessons in my work, and later I became familiar with my daily work, submitted after-sales feedback in time, and worked actively. After I went to Beijing for training in mid-April, I got a deeper understanding of my work, especially some details in my work, as well as issues raised by leaders and colleagues for discussion, and I also got a clear understanding. I need unity and cooperation among my colleagues in my work, which is very important and the deepest influence my colleagues have given me since I joined the company.

Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs the spirit of "transcendence". I believe our work will get better and better through hard work.

Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I am willing to contribute all my strength to the vigorous development of the company.

3.2022 customer service probation work summary

After three months of customer service work, I have accumulated a lot of experience in this position and learned a lot of professional knowledge in this field. I can sum up myself after the probation period.

First, daily work

The daily work of customer service is to serve customers, answer customers' questions, collect customers' information, and be responsible for the management of some information of the company. When guests arrive or call, I can do basic business questions and answers, answer customers' questions and inquiries, and at the same time ensure that my manners are not wrong, I am graceful and polite, and I can stay calm and explain carefully when I encounter difficulties to appease customers' emotions.

In order to improve the company's business efficiency, I carefully observed and collected customer information through various channels to provide reference for the company. At the same time, customers' information and other information will be classified in time, and files will be established and kept well.

Second, strengthen study.

In order not to drag down the company's image, we should learn standard greetings and ask our predecessors what kind of answers will satisfy our customers. During this period, I actively participated in the etiquette training organized by the company. During the training, I contacted repeatedly so that I could subconsciously use these gestures when facing customers.

Deepen my influence on the company's business, try to understand the company's products, speak fluently when answering customer questions, and answer flexibly according to customer requirements, so that customers are satisfied with my service.

Third, the ability to deal with emergencies.

During these three months' work, I also encountered several unexpected things. I didn't react at the first time, but I handled the matter under the guidance of my colleagues. Because I didn't respond in time and didn't handle it properly, I had to help other employees in the company. After the first experience, it gradually improved in the next few situations, getting better every time. Now I can handle things quickly without the help of others, and then I can report the situation at that time.

To sum up, in the past three months, I have made progress day by day in my work, and I can sum up myself every time I finish my task. Although I still have some shortcomings, I believe my efforts will correct my shortcomings and make my customer service work more perfect.

4.2022 customer service probation work summary

How time flies! Three months have passed in front of me, which means that I have finished my probation work in _ _ property management company. Through my persistence and hard work, I am honored to become a full-time employee. Thank you very much for giving me the opportunity to continue to exercise myself in the customer service position. I cherish this opportunity and feel that my three months have not been wasted. Finally, I was recognized by the company and got my first job.

These three months of customer service work have made me deeply understand what it means to serve the people, customers and even God. I have never been exposed to this industry before. I majored in accounting in college and worked as a cashier in a small factory. But I didn't think the environment was suitable for me, so I went out to look for a job. Otherwise, I wouldn't have the opportunity to be a client in a property management company. But working for three months, although it is difficult, I feel very happy at work, which makes me feel that I have brought the concern of my colleagues and the warmth of the whole department.

When I first joined the company, in order to adapt to this job as soon as possible, I actively participated in the pre-job training conducted by the company. I think this is very necessary, and it is also an important part of my initial understanding of my workflow. This training gave me a general understanding of my work concept, work content and job responsibilities as a property customer service, which made me quickly enter the working state, clean and eager to work. As a customer service, I have always believed a truth given to me by the person in charge of the company during the training, and I have always used it to carry out my work, that is, try my best to solve the customer's problems and never stand on the opposite side with the customer. Generally speaking, customers are God, and we, as customer service staff, should serve them wholeheartedly.

Although I am still on probation, the company compared my workload with that of regular employees in order to test me. In the past three months, I have handled countless property feedback incidents. Although it may not be as fast as other customer service, I handled it first. The May Day complaint was successful. This is my achievement during this period, and it is officially because of this. It makes me feel that I may be more suitable for the post of customer service. I shouldn't have chosen to study accounting when I was in college. I know that my working ability will definitely be lacking compared with formal customer service, so I try my best to use my spare time to learn other people's methods and means to solve intractable diseases, how to deal with some unreasonable customers, and learn from others' strengths to improve my personal ability.

I firmly believe that as long as I continue to work like this, I will be more and more handy in this position of property customer service. I firmly believe that my personal working ability goes far beyond this. As long as I have time, I can do better!

5.2022 customer service probation work summary

In a blink of an eye, the precious three-month probation period has ended. Looking back on these three months, I am really honored to be able to experience and study in the post of _ _ _ company. With the training and help of _ _ leaders and others, my work in _ _ has settled down smoothly, although I am only a qualified customer service in the department now. But I believe that I can become better as long as I work hard in the future. In short, after the probation period, I will soon become a full-time employee of _ _ _ _ _, so I hereby make the following summary of my three-month work:

I. Learning situation

For a newcomer, internship is like a way of learning. Before I officially started my probation work, I learned about various related things of _ _ company with many new colleagues under the training of _ _ leaders. Among them, especially the information about the company's products and business.

In this training, we spent a lot of time to learn these materials and write down important knowledge firmly. And in the training, there will be material exams from time to time. To this end, we really spent a lot of time on reciting.

However, it is obviously not feasible to do this job well by rote learning alone. Later, in the training, we gradually came into contact with the communication with customers. Although I was very nervous when I first faced the customer, I still tried to keep the work steps smooth. Later, with the gradual adaptation, I also adapted to this way of working more smoothly.

Second, the work situation

During the probation period, I was just an ordinary novice. I didn't make a deal at the beginning of my work, or even for a long time! I am also anxious to see my colleagues around me making their own achievements. But it was at this time that I got the guidance of _ _ leader. His summary made me realize my problems in my work and began to actively improve myself in my later work!

Later, at work, I learned to actively summarize and reflect on my own shortcomings in my work, and also began to actively learn the advantages of other colleagues in my work. This also allows me to have more gains and growth in my work.

Now, looking back on my actual love for you in the past three months, at first, I thought it would be a long experience. But in retrospect, it's only been three months. I have a lot to learn here. To this end, I will work hard to strengthen my exercise and make myself a real sales customer service in my formal work!