Summary of personal annual work of general property employees

It's the end of the year. Do you have any ideas about your work some time ago? What are your plans for the new year's work? Summarize and plan. The following is my personal annual work summary of general property employees, for your reference only. Welcome to read this article.

Summary of the annual work, a general property employee (1) Looking back on 20xx, my work is also experiencing extraordinary. 10, I came to xx Property with simple curiosity and started a new milestone in the harsh environment. The work content is wrapped in familiarity and unknowns, which urges me to make more efforts to learn and challenge. One year passed quickly. With the training of department leaders and the help of colleagues, I quickly became familiar with and competent for the job responsibilities of the property manager. At the end of the year, everyone should sort out the past. Planning for the future, I will summarize my work in the past year as follows:

I. Property service work

Property work mainly includes daily maintenance, complaint handling, charging, infrastructure and equipment maintenance, environmental sanitation, mosquito and fly disinfection; There are also study and training, inspection by higher authorities, etc.

The collection of management fees and the rectification of facilities and equipment problems in the community are the main tasks of the management office in 20xx. With the full cooperation of colleagues from all departments of the property management company, most of the work has been successfully completed.

Second, the office work

Office work is a brand-new field for me, with a lot of work and books to deal with. File management. Document approval, etc. Faced with a lot of complicated and trivial daily work, we need to strengthen our work consciousness. Pay attention to speeding up the pace of work; Improve work efficiency. Handle everything calmly and try to be comprehensive. Accurate. Moderate. Avoid omissions and mistakes.

Third, there are shortcomings.

In line with the professional attitude of "working for yourself", I am dedicated and love my post. Creative work has made some achievements, but there are also some problems and shortcomings; Mainly in

First, the property manager is a new position for me; A lot of work needs to be done and explored, so that it can't be done with ease, and the work efficiency needs to be further improved;

Second, some work is not meticulous enough, and some work is not well coordinated;

Third, the ability to provide effective decision-making data for leaders needs to be further improved; Fourth, communication with department leaders and company employees needs to be strengthened.

Fourth, the direction of efforts.

First, strengthen study and broaden knowledge. Study hard the knowledge of real estate industry and related property laws and regulations. Second, based on the principle of seeking truth from facts. Pay attention to the coordination and communication among all departments of the company; Effectively form unity. The atmosphere of teamwork. Third, provide effective data for leaders.

"If you don't accumulate frog steps, you can't travel thousands of miles; If you don't accumulate small streams, you can't become rivers and seas. " 20xx achieved success, experienced difficulties and felt enlightenment; I will, as always, sail for the new year with confidence and hard work.

Finally, I wish the property management company more and more powerful, and I wish all my colleagues smooth work, peace and happiness!

Annual Work Summary (2) The staff of general property, one year's time soon passed in our busy but orderly work. Looking back on the work in the past year, we can say that the property management company has reached a new level after a year of improvement and efforts on the basis of summing up the work last year. Over the past year, under the correct leadership of the leaders of the municipal bureau, with the strong support of all units in the overall situation, and through the joint efforts of the company leaders and all employees, all the work of the company has been successfully completed.

Looking back on the work in the past year, our company has made remarkable achievements in service commitment, engineering audit, real estate energy management and many other aspects.

First, the project audit strictly implements the standards, without favoritism.

This year, our bureau has made great efforts in the decoration of the bureau, requiring property management companies not only to do daily maintenance work, but also to strictly control the quality of decoration. In order to do this work well, our company arranged special personnel to supervise the project site, and * * * completed the counter reinforcement of xx office decoration and xx office, the wall painting of xx office, the roof waterproof renovation of X branch, the firewall renovation of printing house and comprehensive service base. The budget audit of all projects was carried out, and the project cost reached xx million yuan, with a reduction of xx million yuan and a reduction rate of xx%. The bureau was effectively managed and highly praised by the bureau leaders.

Second, focus on solving problems over the years

1. Last winter, due to various reasons, the heating in our local branch office was not good. In order to solve this problem completely, this summer, our company organized the staff of the comprehensive unit to carry out indoor household renovation of the heating pipes in several sub-bureaus. In order to save money, our company arranged several backbones of the comprehensive unit to be responsible for the transformation of xx Branch. All the tasks were successfully completed before heating, and the heating effect was much better than before. We also installed electric heating for the red flag.

2. In order to fulfill the annual service commitment, do a good job in overall property management, effectively ensure the orderly, efficient and smooth operation of government departments' operations, operations and production, and create a safe, good and harmonious development environment, our company will implement the annual service commitment, fully fulfill the service commitment, and implement a points system for all shares in terms of service attitude, service time limit and service quality according to a strict assessment mechanism. Evaluate the shares, evaluate the good and the bad, and make clear the rewards and punishments, fully mobilize the enthusiasm of the employees of each share, so that the employees fully realize that this is the focus of the work throughout the year, and treat it with an attitude that this work must be done well. In the course of one year's work, we always adhere to the principle of who is in charge and who is responsible, decompose the service work of property management layer by layer, refine it to shares and quantify it to people, strengthen the accountability system, and repair the problems reflected by each unit in time according to the requirements of service commitment. Over the past year, we have never delayed production due to our own reasons. For those that cannot be repaired immediately, we can arrange them in time, and once the problem is solved, we will immediately eliminate the fault. Shares can also cooperate with each other, and the tour every X months can inform each other and cooperate with each other, which not only improves the work efficiency, but also strengthens the communication and coordination between shares, making the originally scattered collective of property management companies increasingly United.

Practice has proved that through our active efforts, under the norms of the commitment system, we have successfully completed many tasks such as maintenance, cleaning, energy and property management. And basically in accordance with the requirements of the bureau, with management as the main line, comprehensively and meticulously support the logistics services of all units, strengthen the awareness of employees' active service, and get unanimous praise from all units in the whole situation.

Three, the real estate energy management is becoming more and more perfect, and gradually form a system model.

1. In terms of real estate management, in addition to establishing account books for various charging items, we have also established account books for rental houses and rental houses of our bureau, which can be seen at a glance, and formulated relevant rules and regulations for housing management, and met with the responsible persons of all parties to implement these management regulations, so as to facilitate daily management and properly handle problems in time. Focus on standardizing property charging items, sign property management contracts with various property management companies, and renegotiate the charging standards, so that the charging standards for property management fees reach the lowest level in the past years. Conduct an economic investigation on the losses caused by its management negligence and deduct them from the property fees of the year.

Actively promote the rental of idle houses. Last year, our company rented out most of the idle houses and achieved good results. At the beginning of this year, our company classified the remaining houses, inspected the location, rent and other indicators respectively, priced different houses as appropriate, and tried to rent out the remaining houses to recover some costs for the bureau. In addition, our company also took the initiative to collect the rent of rented houses, which also solved many problems for many families. Through our efforts, our company has recovered the rent xx at present. Xx million yuan, the collection rate reached xx%.

2. Energy management is also improving day by day. On the basis of last year's rectification, hydropower energy management has been standardized this year. Some unreasonable charges have been cancelled, and based on the fact that postal enterprises are public welfare enterprises entrusted by the state to undertake universal services, the charging standards of some charging items have been re-approved, which alone can save the bureau more than xx yuan every year.

Annual Work Summary of General Property Employees (III) Review the next 20xx years. During this year, under the care and guidance of the company leaders, the tasks entrusted by the company have been basically completed.

During my work in the community customer service center, I learned how to serve well and how to deal with the problems raised by customers. In this year, lead the customer service center staff to seriously study and implement the company's total quality education and improve the service level. Always put safety management in the first place, which is summarized as follows:

1, do a good job in daily safety management business training for the security team;

2. Organize learning and drills to improve the ability of fire prevention and emergency response;

3, do a good job in the daily inspection of facilities and equipment and supervision and management of outsourcing units;

4. Do a good job in training the daily safety management business of the security team; Organize learning and drills to improve the ability of fire prevention and emergency response; Do a good job in the daily inspection of facilities and equipment and the supervision and management of outsourcing units; The supervision and follow-up treatment of tenants' illegal decoration, such as: xx room residents, did not listen to the dissuasion of customer service center staff during the decoration, and still went their own way, drilling holes in the beams and illegally building scaffolding on the platform, which was a very serious problem. The customer service center will issue a rectification notice and collect evidence on the spot according to the property management regulations, and report the relevant evidence to the relevant government departments.

5. Strive to cooperate with the company to build the community into a harmonious and civilized community, and often lead employees to visit at home to understand the living and living conditions of the elderly in the community, which has won unanimous praise from residents.

6. Lead employees to carry forward the spirit of loving their posts and dedication, such as: it rained heavily on X month and X day. During the flood fighting operation, all the community staff played a noble spirit of loving their posts and being dedicated, and no one left halfway, effectively ensuring the property safety of the community.

7. Strictly ask yourself to do a good job in service, carefully understand the problems reflected by community residents, observe and find problems on the spot, adhere to the principle of people-oriented and attentive service, and follow up, implement and solve every problem with a positive and serious attitude. For example, the hedge of xxx school is too high and too long, which affects residents' travel, and xx is cleaned up and used for stacking chemicals in rental houses. Successfully coordinated xx household ceiling water leakage dispute.

8. Existing problems: Under the influence of the company's comprehensive quality education for more than a year, employees' service consciousness has changed, but the phenomenon of waiting for work still exists, and employees will not take the initiative to find problems at work, which has certain dependence. Civilized manners and service terms have not yet become habits, work efficiency is low, and leaders are absent.

Solving the above problems and strengthening execution are the key points of improving comprehensive quality education in the next step. Through performance appraisal and post responsibility system, the bad habits of employees' slacking off and muddling along are curbed. Community service makes me deeply realize that efficient, earnest, earnest and attentive service can stand firm in the increasingly fierce service industry in modern times and meet the service needs of modern people for real life.

In the new year, I also need to strengthen my study, cooperate with the functions of the security department, take the initiative to understand the dynamics of community security, understand the ideological dynamics of employees, stabilize the team, take the initiative to find existing problems, do a good job in the construction of security team and business guidance training, and do my part for the development of the company.

Summary of personal annual work of general property employees (4) Today is the day when I came to work in xx for a whole year! I feel very honored. I learned a lot of professional knowledge and principles of dealing with people here. I sincerely say thank you to xx Property: Thank you for your company in the past year. At this moment, I will summarize my work in the past year as follows:

I. Property service work

Property work mainly includes all new owners' occupancy matters, daily maintenance services, complaint handling, fees, infrastructure equipment maintenance, environmental sanitation and pest control; There are also study and training, superior inspection and so on. The main work of the management office is in xx. Combined with the actual situation, on the basis of further understanding and mastering the charging method of service fee agreement, through full cooperation with colleagues in various departments of property management company, some work was successfully completed.

Second, the work of the office.

Office work is also my field of work. There are many kinds of jobs. To deal with complicated and trivial multi-task work, we should strengthen our work consciousness and pay attention to speeding up the pace of work; Improve work efficiency. Mainly do the following two aspects: 1. Data entry and document arrangement. I have done a good job of inputting, sorting and printing the data files and relevant meeting minutes involved in the management office, and made table files and drafted reports according to the needs of the work. File management. After arriving at the management office, the systematic and standardized management of archives is a routine work of mine. I use a combination of normal maintenance and regular centralized sorting to classify and file files, and send and receive files for registration.

Third, do a good job in the financial work of the management office

Be patient and meticulous in financial work. Since I took over the financial management, I have carefully checked the financial accounts, cleaned up the financial links, strictly implemented the financial system, and made every account well to ensure the balance of payments. First, do a good job in and out of each account. Every time the account goes in and out, I can record and register according to the classification rules of the account. At the same time, carefully check the bills and make detailed records. The second is to do a good job of monthly routine reconciliation. According to the financial management system, I detailed the income and expenditure of the current month, prepared financial statements regularly, and reconciled them in time according to the company's requirements, without any omission or misstatement. The third is to control expenditure reasonably. Reasonable control of expenditure is an important link to achieve profitability. I insist on starting from the interests of the company and helping the leaders of the management office manage their finances. In terms of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

Four, seriously responsible for the greening and maintenance of the park.

At present, there is a shortage of greening personnel, which is in winter, and the situation of park greening is quite severe. The main tasks are as follows: first, do a good job in park greening and daily maintenance of facilities; The second is to clean the road and every corner in time, clear the snow, and carefully hand over the acceptance.

Personal annual work summary of general property employees (5) During this year, as the front desk customer service of xxx property, I received the owners coming and going, recorded the problems transmitted by the owners by telephone, and timely fed back these problems to the company for rectification and maintenance of the community. The work of the past year is summarized as follows:

First, personal promotion.

Over the past year, I have constantly raised my demands on myself, carried out the tasks of the company in strict accordance with the work requirements, and did my job well. Of course, as a front desk customer service, our main job requirement is reception etiquette. Whether it is the customer or the owner, I have to be fully prepared to face it.

In one year's study, I mainly focus on etiquette practice, because I believe that as long as I am serious, careful and strict with myself, I can do it well. But in terms of etiquette, you can only improve yourself by practicing, consolidating and deepening your memory.

At work, I am always trying to face the owners. Every visiting host, young and old, I will greet and entertain them with proper greetings. As a member of xx Property, I know that the most important and basic thing in our work is to have a good relationship with the owners. Only if you have a good relationship with the owner can our work proceed more smoothly.

In terms of customer service, I pay attention to strengthening the contact with the owners, try to remember the names and preferences of the owners, and try to approach the owners with humanized work. Through continuous efforts, I really gained the trust of many owners. It also makes the work of our property more convenient.

Second, personal work.

At work, I respect the principle of "owner first". As our parents, the shopkeeper is the front desk customer service. At work, the owner is my main work core. By the owner's side, I try to get closer to the owner, so that I can talk to every owner.

In daily work, if the owners have difficulties, I will actively help them. I became friends with the owner in my work and life, which greatly improved my work.

When receiving the owner's question, the other party's tone will not be too excited, so that we can better understand the situation and solve the problem better.

Third, summary.

Summing up my work for one year, I am sure that my relationship with the owner is the most important "magic weapon" in my work. The closer the owners are, the more they will support our work. Therefore, in the future work, how to maintain a good relationship with customers and how to make customers more satisfied is my goal. I will continue to work hard in the coming year!

Annual Work Summary of Chief Property Staff (VI) Under the correct leadership of the company's leaders and superior departments, and with the joint efforts of this group of employees, the company's property management and logistics support tasks were successfully completed. The annual work is summarized as follows:

First, strengthen ideological education and professional skills training.

In the past 20xx years, under the care of the company's leaders, under the strict requirements and standardized management of the higher authorities, the property management group has regularly organized the study of the company's various rules and regulations. And arrange the team members of each class to carry out business skills training in a targeted manner, and constantly improve their business skills and comprehensive level.

Second, the work performance and completion

1, hydropower shift work

Hydropower class is equipped with X people. Under the guidance of monitor xx, they do their jobs conscientiously and often patrol, inspect and maintain the equipment and facilities of the office building. Keep the equipment and facilities normal and good at all times. And strictly implement various equipment operation procedures as required. Hydropower class personnel often use their breaks to work overtime. It provides a strong guarantee for the normal operation of equipment and water and electricity supply in the office building. Because of the need of work, the electrician of hydropower class was transferred to xx and X site to be responsible for the management and supervision of hydropower installation and indoor and outdoor decoration. Heavy workload and long time. However, in the attitude of being responsible for the work, the employee was not afraid of difficulties, worked hard, ate and lived on the construction site, and did not rest for half a year, and successfully completed various tasks.

2. Staff canteen

At present, the average number of people dining in the staff canteen is about xx per day, and reception tasks are often performed in the wing. In the case of few people and heavy tasks, kitchen X employees insist on their professionalism and carry forward their enterprising professionalism. Strictly control the quality and hygiene of food eaten every day. I am conscientious in my work and have cooked meals on time and according to the carved high standards every day for a year. Especially when there is a reception task in the wing, the kitchen staff are busy and often work overtime, but the kitchen staff always have no regrets. The efforts and dedication of kitchen staff have also been recognized and praised by company leaders.

3, health cleaning, landscaping, dormitory management

The sanitation, cleaning and landscaping of the company's office building were contracted to the cleaning company. Under the strict management and reasonable arrangement of the property management team, the sanitary environment and plant greening of the office building have been kept good. The dormitory leader is responsible for the management of the internal hygiene of the staff dormitory, and the property management group often organizes the inspection of the dormitory hygiene and internal hygiene, and carries out appraisal activities. The reception dormitory for business personnel in X building is managed by the handyman of the property management group, and the bedding in the dormitory is guaranteed to be dry-cleaned once a month, providing a good and comfortable accommodation environment for business personnel to return to headquarters.

4. Expenses of property management group

The property management team is responsible for the maintenance of water, electricity, gas, equipment and facilities in the office building, and the procurement and management of food and logistics materials in the canteen. Based on the principle of increasing revenue and reducing expenditure, the maintenance of water, electricity, gas and equipment and facilities in the office building is rationally planned and scientifically managed. Strictly implement the company's procurement system and process in the procurement of logistics materials, strictly control the price and quality, and provide strong material support for the company's logistics.

Three. Shortcomings and improvements in work

1. Individual employees are not active in their work, and their comprehensive quality and business skills are poor. Therefore, we should strengthen ideological education and intensive training of professional skills;

2. The problems of canteen management and leftovers waste need to be solved urgently;

3. Measures should be taken to waste water and electricity;

4. The maintenance of some equipment and facilities is not in place, and the effect is not ideal.

Through the work summary of 20xx years, all the staff of the property management team should guard against arrogance and rashness in the face of achievements, deeply reflect on the shortcomings in our work and learn from each other's strengths. The new year means a new starting point and new challenges. All staff of the property management team are determined to make persistent efforts, by going up one flight of stairs. Work harder to achieve all the work goals of 20xx!