How to treat the sudden rise of electricity charges caused by replacing electricity meters?

In July this year, after Shantou Longhu Power Supply Bureau rotated meters in Sunshine Coast, Longxi Garden, Yijing Lanwan and other communities, some residents in the community questioned the replacement of meters. Power surge? . In this regard, Longhu Power Supply Bureau immediately dispatched account managers to various communities for on-site office work. After investigation and verification, the staff need to check and enter the table code after changing the table in batches. Because the date of meter change in the electricity bill short message lags behind the actual time of meter change, it has caused the misunderstanding of rising electricity consumption.

Yan Yi, a resident of Building No.7 in the East Zone of Longxi Garden, paid the electricity bill of 1 000 yuan in July, and felt that the electricity bill was much higher than that of last month. She can't help wondering: Is it because the replacement of smart meters has led to an increase in electricity consumption? ? After receiving the report from Yan Yi, Longhu power supply personnel immediately went to the door and provided Yan Yi with the data of household electricity consumption in the past two years. After comparison, it is found that due to the sudden increase of electricity consumption in hot weather, the electricity consumption of Yiyan's home will be more obvious in July and August every year? Peak? In the same period last year, the electricity bill was also more than 1000, with no abnormal increase. Yan Yi said that after the power supply staff patiently explained and compared the actual data, she finally understood and her doubts disappeared.

The relevant person in charge of Longhu Power Supply Bureau said that after the rotation of smart meters, the power supply bureau sent text messages to customers who used electricity on August 4 and 5, and some text messages showed that the date of meter change was different from the actual date, which led customers to think that the electricity consumption increased sharply after meter change. After verification, the main reason is that the staff need to check and enter the meter code after batch meter change, and the date of meter change in the electricity bill message is the time of later entry into the information system, which leads to the actual time lag of meter change. The power supply bureau expresses its deep apologies for the misunderstanding caused to customers.

In order to completely eliminate users' doubts, Longhu Power Supply Bureau contacted the Municipal Quality Supervision Bureau after receiving the report, and selected the same batch 100 meter rotated in July and sent it to the Municipal Quality Supervision Bureau for quality verification. Shantou Power Supply Bureau also solemnly promised to ensure accurate electricity consumption measurement in strict accordance with relevant national regulations. If there are still people who have doubts about the measurement of smart meters, they can contact the customer manager of the residential property power supply in the stagnation area to conduct on-site verification of the customer's meters, or send them to the Quality Supervision Bureau and the national legal metrological verification institution designated by the customer for further verification.