What are the respective responsibilities of the property management company and the owners?

First, the main responsibilities that the property management company should bear

1, property maintenance management. Property management enterprises shall, in accordance with the national property management standards, carry out maintenance and technical management of the properties they manage, including housing safety and quality management, housing maintenance technical management and housing maintenance construction management;

2. Property equipment management. Property equipment to be managed mainly includes water supply and drainage equipment, gas equipment, heating equipment, ventilation equipment and electrical equipment.

3. Property environmental management. Property management enterprises have the obligation to manage the environment of residential quarters to meet the standards set by the state, including pollution prevention, environmental cleaning and environmental greening.

4. Property management safety. Property companies should take various measures to ensure the personal and property safety of owners and users of houses, manage public security, manage fire safety and manage vehicles and personnel entering and leaving the community.

Second, the division of responsibilities of community owners.

According to the principle of "who owns the property, who manages it", the owner shall bear the maintenance responsibility of all his properties; Other facilities and equipment vary according to the situation:

1, the indoor part of the house, that is, the parts and equipment inside the door, including the pipeline in the water and electricity meter and the balcony for personal use, are maintained by the owner. In addition to self-maintenance, the owner can also entrust relevant property management companies or other professional maintenance personnel to carry out maintenance;

2. The parts that the property management company is responsible for maintenance are: the * * * parts of the house and the * * * facilities and equipment, that is, the main public facilities such as the external walls, stairwells, passages, roofs, water pipes, public water tanks, booster pumps, elevators, electromechanical equipment, public antennas and fire-fighting facilities of the house;

3. The water, electricity, gas and communication pipelines in residential areas are maintained by municipal public facilities, and the relevant water supply, gas supply and communication units are responsible for the maintenance, and the maintenance fees are also paid by them. However, if there are other agreements between the property management company and the above-mentioned relevant units, the maintenance responsibility shall be determined according to the agreement of both parties.

Maintenance responsibility:

1. If the owner fails to perform the maintenance responsibility, which has or may endanger the safety of adjacent houses and public safety, the property management committee may entrust the property management company to carry out maintenance, and the expenses shall be borne by the owner; If losses are caused, it shall be liable for compensation;

2, man-made damage to public facilities, by the damaged person responsible for repair, restitution, can't repair or cause other losses, shall be liable for damages.

In addition, the division of responsibilities in other areas of the community is neither a property management company nor an owner, including the following:

1, other facilities management responsibilities in residential areas

Gas supply (including gas and natural gas) telephones, street lamps and related equipment, facilities and pipelines in residential areas are maintained and managed by gas supply enterprises, telecommunications and street lamp management departments respectively.

2, residential greening management responsibilities

The planning, design, construction, project quality supervision and final acceptance of residential greening shall be the responsibility of the landscaping department; Daily maintenance and management of trees, flowers, green spaces, etc. Can be entrusted by the landscaping department to the property management enterprise. If a property management enterprise accepts the entrustment, it shall accept the business guidance of the landscaping department.

3, residential traffic safety management responsibilities

Traffic facilities such as motor vehicle parking lots (garages) and non-motor vehicle parking places within the planning red line of residential areas are maintained and managed by property management companies; Found traffic accidents or traffic violations, reported to the public security traffic management department; The establishment of a toll parking lot shall be approved by the public security traffic management department.

4, residential fire safety management responsibilities

Water supply pipe network and underground fire wells, fire hydrants and other fire-fighting facilities installed on the pipe network shall be maintained and managed by the water supply department, and the public security fire department shall be responsible for supervision and inspection.

High and low pressure fire water supply system, including pump house, pipes, indoor fire hydrants, fire doors, portable fire fighting equipment, fire exits, etc. , maintained and managed by the property management enterprise, and subject to the supervision and inspection of the public security fire department.