What is the difference between the three-star property standard and the four-star property standard in Wuhan?

1, the service standard of three-star property standard includes five aspects: comprehensive management, environmental sanitation, greening and maintenance, facilities and equipment, and customer service. Customers are required to reply within 24 hours, and feedback for help and complaints within 48 hours. The return visit rate of customers' effective complaints is over 80%. On this basis, the service standard of four-star property standard requires customers to reply their opinions within 12 hours and ask for help and complaints within 24 hours, and the return visit rate of customers' effective complaints is over 90%.

2. Three-star property standards include comprehensive management, environmental sanitation, greening maintenance, facilities and equipment management, customer service and other daily property services. However, the four-star property standard increases the obligation to inform of emergencies, which requires that the obligation to inform should be fulfilled within 1 hour after the occurrence of emergencies.