What are the working systems of property management personnel?

Task: The service center has the functions of coordination, communication, public relations and service. It is the department that manages the implementation and feedback of the company's customer service and provides various direct services. The main customer service of the management company is completed through the business process of the service center and the May Day service. It is the bridge between the management company and users, and the window of the management company. The management system, working procedures and data archiving of the service center, as well as employees' service consciousness, professional ethics, service quality, operation skills and emergency skills, as well as their appearance, manners and manners, will all have an impact on the image and reputation of the management company.

The main services of the customer service center of the management company include:

Provide building management consulting services;

Accept user complaints;

Accept the maintenance of indoor facilities of users;

Handle the immigration procedures of users;

Handle the user's removal program;

Handle the application procedures for interior decoration and decoration acceptance of users;

Handle overtime procedures for users outside office hours;

Handle overtime procedures for users outside office hours;

Handle building passes (temporary passes, construction personnel passes, etc.). );

Handle the opening, transfer or transfer procedures of the user's telephone;

Handle the production procedures of water brand of user company;

Handle special procedures for temporary electricity use, hot work and freight elevator;

Handle the procedures for users to temporarily rent conference rooms;

Handling motorcycle and bicycle parking procedures;

Go through the unified purchase procedures for waste products;

Handle the user's application for unlocking/changing the door lock;

Handle the temporary sealing procedures of the user's door;

Go through the formalities of renting the telephone extension of the building;

Go through the formalities of dispatching user information.