How to write the work plan of the property department

Model essay on 20 17 annual work plan of property department

Continuously improve customer satisfaction, introduce post competition, and obtain the maximum social, environmental and economic benefits for the company at the lowest cost. The work plans of the following departments are hereby formulated.

Since its establishment, the Property Department has gradually entered the formal management stage under the care of company leaders. In order to make the property department meet the expectations of the group leaders (establish an image, operate independently and be responsible for its own profits and losses), the property department is facing severe challenges. In order to win the market, upgrade the brand, establish a new image of the property, continuously improve the service level and quality of the property management, strengthen the comprehensive quality of employees and improve their comprehensive management ability, strengthen communication with customers, continuously improve cooperation with customers and other departments, meet customers' needs, continuously improve the satisfaction of customers and other departments, and introduce a competitive employment mechanism to obtain the maximum social, environmental and economic benefits for the company at the lowest cost. The following work plan is specially formulated:

First, give full play to the spirit of unity and cooperation of the property management department, mobilize the subjective initiative of employees, and enhance the sense of ownership.

1. Hold a working meeting regularly every week. While summing up the work, actively and fully listen to the voices, opinions or reasonable suggestions or criticisms of grassroots employees.

2. Conduct team activities irregularly. Organize employees to carry out health care publicity, care for the surrounding environment of the community and other activities to enhance the cohesion and centripetal force of employees.

Second, change thinking, correct attitude, and firmly establish the consciousness of serving customers (other departments).

In order to improve the service level, we will implement the "full service responsibility system". Every employee has the responsibility and obligation to serve customers, listen to customers' suggestions, and pass them to all departments at the first time, and have the obligation to track the results and inform consultants so that the service can be fully reflected from beginning to end. Establish a customer-centered and "one-stop" brand-new service concept.

Third, activate the management mechanism

1. The property management department implements the responsibility system of internal division of labor step by step, that is, the employees in each department have a clear division of labor, perform their duties according to their abilities, and are directly responsible to the supervisor, who is directly responsible to the manager. At the same time, each supervisor and the manager signed a management objective responsibility letter.

2, improve the management rules and regulations, such as the property department staff code, post responsibility system, performance appraisal system, internal staff rewards and punishments system, etc.

3. Quantify the monthly performance appraisal as much as possible, establish an incentive mechanism and improve the performance appraisal system, and reward the diligent and punish the lazy according to the employees' work performance, work performance and job skills, so as to encourage the advanced and spur the backward. 4. Improve the employment system, compete for posts, and eliminate the last one. Really provide development space and opportunities for employees who work hard, perform well and have outstanding abilities.

5. Strengthen internal staff management, build an efficient team, and enhance the cohesion of property department staff.

Four, strict management, improve the management level and service quality.

1. The effective complaints of customers to other departments and team leaders are zero; The effective complaint to the competent department of the property management company is 2%, and the return visit rate of complaint handling is 100%.

2. The customer's satisfaction rate with the service work is over 90%.

3, urgent repair rework in time, repair rate is not higher than 2%.

4, public security, vehicle, fire management without major management responsibility accidents.

5. The building itself, facilities and equipment are maintained as planned, running normally, and there is no management responsibility accident. 6. Records and materials of this year should be kept complete and filed in time.

Five, increase the intensity of training, pay attention to the training effect.

The property management department selects elite soldiers to set up a training implementation team with managers as the main body to train new employees and on-the-job employees;

1. New orientation training

Conduct basic knowledge and basic operation skills training for new employees. The purpose of the training is to make new employees understand the basic situation of the company (such as enterprise purpose, enterprise spirit, enterprise history, present situation and development trend) and get familiar with the company's various rules and regulations (such as attendance system, reward and punishment system, assessment system, etc.). ), master basic service knowledge (such as professional thinking, code of conduct, language norms, common sense of politeness, etc.). ), and master the specific requirements of post work (such as post responsibility system, business skills and workflow). Through pre-job training, new employees can be familiar with and adapt to the new working environment and master the necessary work skills.

Pre-job training content: company rules and regulations, employee handbook, employee etiquette norms, company development history, company planning, business philosophy, company organization, employee professional ethics, professionalism, fire safety knowledge, basic knowledge of property management, etc.

2. In-service training

Training content:

1, rules and regulations of the property department

2. Staff Manual of Property Management Department

3. Enterprise development, company planning, company philosophy and organization.

4. Relevant professional knowledge of various departments

Through the above training content, strengthen the comprehensive quality training of employees and improve their comprehensive management ability.

Six, enhance the brand of property services, create a new image of quality service.

1. human resource integration: according to the needs of property management, some positions and functions are appropriately merged to realize a compound talent management mechanism.

2. Customer Service: Continue to implement the employee handbook, pay attention to standardizing the service etiquette, work efficiency and service quality of employees, and provide customers with warm, polite, enthusiastic, safe and comfortable quality services.

4. Cleaning and greening management: the cleaning department should carry forward the spirit of ownership, enhance the sense of responsibility and mission, form team cohesion, and implement the supervisor accountability system. In addition, it is necessary to strengthen the supervision of cleaning and greening, and strive for great improvement in this respect.

5. Vehicle management: strictly manage the vehicles entering the site, and gradually realize the parking of visiting vehicles according to the parking spaces.

7. Safety and fire management: Strengthen the training of security personnel in meetings, etiquette, management skills, communication skills and emergency handling. Improve the identification system, identify and register foreign personnel (decoration personnel), and require security personnel to be familiar with about 90% of the company's personnel. Fire control facilities and equipment shall be inspected by security guards and maintained by maintenance workers.

Seven. Reserve talents

With the rapid development of the Group, the talent reserve is particularly critical, and the start of new projects requires a large number of management talents from various departments of the property. Screening and promotion from the existing staff is the greatest welfare for employees and the best platform, which plays a key role in the subsequent stable development of the department.

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