Does the customer have the right to view the surveillance video separately?

There is no legal provision to support you to do such a thing at present. Unless the mall agrees, you have no right to view the surveillance video of the mall without permission. Since you called the police, you should use the police to investigate the case and give them the right to view the video of the mall that day. You can report directly to their leader. The video of the mall can only be saved for 1 month. If they still shirk their responsibilities for various reasons, you can go to their competent departments, such as the relevant departments of the sub-bureau or the municipal bureau to complain about their inaction.

Friends on the second floor don't know if they have read our civil law. Shopping malls are privately owned, and surveillance videos are internal information of the company, not as part of private property. Civil law stipulates that private property is sacred and inviolable. Therefore, only the public security organs intervene or the shopping mall agrees to the requirements of the parties, otherwise the parties have no right to watch the surveillance video. If you want to ask the owners of residential quarters whether they have the right to watch the residential surveillance video of their own property management, the answer is yes. Because the residential surveillance video is the private property entrusted by the owners living in the residential area to the property management company, they have the right to watch it, and the public security organs have no right to interfere.