Which department supervises elevator complaints?

Elevator supervision and complaints usually belong to the safety supervision and management department of special equipment.

I. Responsibilities of the elevator supervision department

As a special equipment, the safety supervision of elevators is the responsibility of the safety supervision and management department of special equipment. The main responsibilities of these departments include:

1. Formulate and implement laws, standards and specifications related to elevator safety supervision to ensure that the design, manufacture, installation, modification, maintenance and use of elevator equipment meet safety requirements.

2. Conduct regular inspection, supervision and inspection of elevator equipment to ensure that the performance and safety of the equipment meet the requirements.

3. Supervise the safety of elevator users, urge them to establish and improve the elevator safety management system, strengthen daily maintenance and eliminate potential safety hazards.

4. Handle elevator accidents and complaints, investigate the cause of the accident and put forward improvement measures to prevent similar accidents from happening again.

Second, the elevator complaint channels and handling methods

When citizens encounter elevator safety problems or need to complain, they can do so through the following channels:

1. complain directly to the local market supervision bureau or the bureau of quality and technical supervision. These departments have special complaint telephone numbers, e-mail addresses or websites to facilitate public complaints.

2. Complain through 12345 citizen service hotline or relevant government service platform. These platforms will forward the complaint information to relevant departments for processing.

3. Report problems to elevator users or property management companies. These units are usually responsible for the daily management and maintenance of elevators, and should deal with the problems reflected by citizens in time and report to relevant departments.

When handling elevator complaints, the relevant departments will investigate and verify according to the prescribed procedures and take corresponding treatment measures according to the situation. For elevator safety hazards, users will be required to rectify immediately; For illegal acts, penalties will be imposed according to law; We will actively coordinate and solve the complainant's reasonable demands.

To sum up:

Elevator supervision and complaints are the responsibility of the special equipment safety supervision and management department, and the public can make complaints through various channels. Relevant departments will perform their duties according to law, strengthen elevator safety supervision and ensure the safety of public life and property. At the same time, the public should also enhance their safety awareness, use elevator equipment correctly and maintain public safety.

Legal basis:

Law of the People's Republic of China on Safety of Special Equipment

Article 2 provides that:

This Law is applicable to the production (including design, manufacture, installation, modification and repair), operation, use, inspection and testing of special equipment and the supervision and management of special equipment safety.

The special equipment mentioned in this Law refers to boilers, pressure vessels (including gas cylinders), pressure pipes, elevators, lifting machinery, passenger ropeways, large amusement facilities, special motor vehicles in the field (factory) and other special equipment to which this Law applies according to laws and administrative regulations. The state implements catalog management for special equipment. The catalogue of special equipment shall be formulated by the safety supervision and management department of special equipment in the State Council, and shall be implemented after being approved by the State Council.

Article 33 provides that:

Users of special equipment shall, before or within 30 days after the special equipment is put into use, register with the department responsible for the safety supervision and management of special equipment and obtain the use registration certificate. The registration mark shall be placed in or attached to a prominent position of special equipment.

Article 38 provides that:

The user of special equipment shall, in accordance with the requirements of safety technical specifications, put forward regular inspection requirements to the special equipment inspection agency one month before the expiration of the inspection period.

After receiving the requirements of regular inspection, the special equipment inspection institution shall, in accordance with the requirements of safety technical specifications, conduct safety performance inspection and energy efficiency test in time.

Special equipment without regular inspection or unqualified inspection shall not continue to be used.