How to write the cross-border business customer care plan?

Goal setting, customer analysis, customer care strategy.

1. goal setting: define the goals and objectives of the plan, such as improving customer satisfaction, increasing repurchase rate and expanding customer network.

2. Customer analysis: analyze the customers of cross-border business, understand the customer's needs, preferences, feedback and other information, and provide a basis for subsequent customer care activities.

3. Customer care strategy: According to the results of customer analysis, formulate a series of customer care strategies, including giving small gifts regularly, providing professional after-sales service and providing customized products for customers.