Summary of personal work in shopping malls

Summary of personal work in shopping malls: 5 articles

Shopping mall staff should be responsible for going through the formalities of entering the store for decoration, signing various agreements, and distributing, collecting, filling in and filing relevant materials. I will bring you a summary of my personal work in the shopping mall. I hope you will like it.

Summary of Personal Work in Shopping Mall 1 20__ _ _, all employees made a breakthrough around the business strategy of "Differentiating management, enhancing brand connotation" and the management strategy of "Building enterprise execution".

First, the business performance has risen steadily, with sales exceeding 100 million.

Actual sales reached 130% of the annual assessment plan, with a year-on-year increase of 15%, and net profit increased by 38 1%. Established Wu Shang Kenji's leading position in Qingshan regional market. The business adjustment effect is outstanding. In the whole year, 104 channels were added and 123 brands were eliminated, with an adjustment rate of over 70%. All seven categories in the audience achieved an increase of more than 20%, and the highest and lowest starting points increased by 26% and 13% respectively compared with last year. Grasp two projects with both hands. In the projects of "building 20 million brands" and "introducing 10 mature brands", 2/kloc-0 brands have achieved sales of over one million, and the overall sales increased by 36% year-on-year, accounting for 27% of the total sales. Plan to expand sales and increase profits first. Break through convention, integrate resources, grasp hot spots, carry out personalized marketing activities, and always maintain regional leading edge in marketing activities.

Second, the service system has been continuously improved and the on-site management has achieved remarkable results.

_ _ In 2002, China Construction Second Bureau paid close attention to on-site management, fully implemented the "family service" system, and held a big discussion on "service awareness" among front-line employees. The hardware facilities of the shopping mall have been comprehensively maintained and rectified, which has made the image of the shopping mall look brand-new.

Third, the concept of "implementation" is deeply rooted in the hearts of the people, and human resources continue to tap the potential.

The guiding ideology of "building enterprise execution" runs through the training work throughout the year. * * * More than 900 class hours and 10000 person-times of various trainings have been carried out, which has truly fulfilled the work requirements of establishing a learning organization and cultivating knowledge-based talents. Two large-scale job rotations were carried out, involving 37 job changes, which formed a strong response among employees. _ _ has made remarkable achievements, but there are also the following six problems that restrict the development of enterprises:

Question 1: The disharmony between management structure and development goals is still obvious.

Question 2: There is a contradiction between the predictability of market form and the implementation of specific commercial measures.

Problem 3: The singleness and irreplaceability of the promotion form restrict the development of marketing work.

Question 4: The gap between daily sales and hot sales has not narrowed, but has a tendency to expand.

Question 5: The supply and structure of seasonal commodities have not changed.

Question 6: Although the supplier channel integration has changed in _ _ _, the effect is not obvious. 20__, the business competition in the surrounding areas of Qingshan will become more and more fierce. In the face of unemployment in the past and being chased by Castle Peak Department Store, we will focus on the following aspects:

First, grasp the Spring Festival market, ensure a good start, and swear to win the annual goal.

Guided by the Spring Festival marketing work, fully implement the peak season marketing strategy to ensure a good start of1-February and the smooth realization of the annual business objectives.

The second is to accurately grasp the market positioning and implement differentiated management.

Slightly improve the management level, implement overall dislocation with Shang Qing, Xu Dong, and Puzzle Cat, and build a regional fashion department store. Especially in the regional market to achieve the exclusive operation of mainstream brands.

Three, the formation of commodity department, the implementation of sales separation, increase investment adjustment.

Through the improvement of organizational structure, it provides a powerful soft environment for speeding up the adjustment progress, making the adjustment work develop step by step, thus achieving the classic management mode of regional department stores.

Fourth, take the transformation and operation of the fourth floor as an opportunity to fully integrate the resources in the venue.

Being stronger and bigger is the top priority of enterprise management. Take the development and expansion of the business area and content of the fourth floor as the primary task in 2005, further enhance the commercial function of shopping malls and develop new economic growth points.

Five, pay close attention to millions of brands, give full play to the 28 effect.

It is necessary to comprehensively integrate investment promotion, decoration, marketing, personnel and assessment, improve the success rate and survival rate of millions of brands, and let the existing millions of brands play a leading role.

Sixth, pay close attention to channel optimization and reduce the constraints on business caused by weak suppliers.

Choose powerful brands and suppliers in channel integration, eliminate or select some suppliers who are not manufacturers or first-class agents, and strive for more policies in marketing, price, supply and return.

Seven, scientific analysis, and strive to break through, the full implementation of family marketing.

_ _' s marketing work should break through the single promotion mode and strengthen emotional marketing. Through publicity, exhibition and service, the packaging will glow with new vitality and fashion, thus attracting customers and promoting sales.

Eight, the implementation of staff quality project, realize the strategic transformation of talent development.

20__, strengthen enterprise personnel training and reserve, and implement the "Five Ones" project of training. At the same time, strengthen the implementation of enterprise system, further standardize the work behavior of all employees, and form a harmonious and standardized good working atmosphere.

At the end of June, I applied to work in Times Square as the head of women's clothing department. I have been a grass-roots manager for five months, and I deeply feel that I am a terminal operator. Although I haven't worked for a long time, I have a deeper understanding of the company's development process and prospects through several months of work practice and study, and I sincerely admire the amiable and gentle attitude of the company's leaders.

There is a saying called "Go to the right door and follow the right person", which means that when choosing your own career, you should choose a good enterprise and a promising industry, and you should have a leader who is good at listening to opinions and familiar with management. These factors are the key to a person's career success or failure. I've been working in the company for a while, and I already feel really lucky.

My main responsibility is to maintain the orderly operation of the entire women's clothing department, specifically to the daily work content, mainly the standardized management of employees; Product quality and brand management; After-sales service of goods, etc. _ _ Times Square has been in business for four years, during which it has experienced many obstacles. However, the leadership of the company's management decision-making level, with its unique vision and flexible business model, has made the company's development speed and business scale increase year by year, and has now become an ideal shopping place in _ _ _ _. I believe this will make people in the same industry extremely envious. The management of shopping malls embodies the hard work of company leaders and their optimistic belief in a better future. Therefore, I feel extremely gratified and proud to work in Times Square. However, I have to put myself in the position of a third party and look at the problem objectively. Although the understanding is relatively simple, it may not help the company much, but I think it is necessary to put forward some personal opinions besides my feelings:

1, the mutual connection and cooperation of various functional departments is the primary prerequisite for promoting the smooth development, implementation and completion of the work.

2. The responsibility system at higher and lower levels is a necessary assessment standard for the employees' work completion.

3. The improvement and management of personnel training, staff salary and supervision system are the sources of human resources for enterprise development.

4. The establishment of enterprise culture is the inevitable trend of enterprise competition and market demand.

Speed, reputation and quality are important chips for enterprises to win. Although we have won the initiative in computing speed, the first impression is not necessarily the main one. Among them, "_ _ Shopping Mall", "_ _ Shopping Mall" and the newly-opened "_ _ Shopping Mall" have a better position than us, perhaps because of their different business names and marketing models. But in the final analysis, there is still a service industry and "customer terminal products" have the same characteristics. So, how to seize the opportunity and catch the customer's eye? This requires each of our employees to constantly recharge their batteries and learn from the "big brothers and big sisters" in the same industry to learn from each other's strengths. Strive to cooperate with the company's business decision-making leaders to do a good job in the fifth business year. Therefore, I plan to fully implement the peak season business strategy with the marketing of the Spring Festival next year as the guide.

1, further strengthen personnel management, and put an end to lax discipline from the source. Don't be special in discipline, let alone ambiguous, and don't advocate making exceptions for some outstanding people, which will hurt the strictness of discipline and the authority of management. Fair rewards and punishments, so that the award is reasonable and the punishment is reasonable.

2. Improve the commercial grade of commodities and the commercial pattern of mainstream brands. As a business director of a shopping mall, we must do a good job in the ideological work of merchants with our good psychological quality, keen observation ability, good service attitude and persuasion ability, and be polite and affectionate.

3. Strengthen commodity price and supply management. Put an end to the phenomenon of heavy goods, shoddy goods and providing three no products. Efforts should be made to strengthen the detail management in return and exchange.

4. Strengthen the supervision and management mechanism. Record and report the situation in the store in time, make solutions in time, and help businesses improve their work.

5. Strengthen emotional marketing, attract customers and promote sales with its standardized display and honest service management through publicity and education of merchants. Resolutely do what you say, and explain or apologize for any mistakes in your work in time.

With the care and love of the leaders, the support and cooperation of my colleagues, and the full cooperation of all women's clothing employees, I have performed my duties well and successfully completed all the tasks assigned by the leaders, relying on powerful teams at all levels. I will constantly improve my quality in my future work and try my best to meet the needs of various positions. Make the fifth year of entrepreneurship better and more solid.

Summary of personal work in the shopping mall 2 Watching customers come and go, working day by day, time passing by. Looking at the past work and thinking about the future direction, I will continue to strive to improve my sales performance and do a good job in the future.

In our shopping mall, the atmosphere is off-season and peak season, because there are not many customers buying products every day. After all, many customers will buy products at a specific time. Although the usual work is simple and easy, but the performance is dull, because there are fewer customers and less demand. But at some special times, when the customers are the most on holidays, customers flock like ants, and we will encounter some embarrassing things. That is, customers have demand, but there is no goods. In order to avoid this situation, we usually start to stock up one week before the arrival of such festivals. One is to introduce more products for more customers to buy.

Of course, the order in the shopping mall is very important, because if things go wrong, there will be special security patrols in special seasons, one is to avoid riots, and the other is to ensure safety. At this time, we will be played as security guards to help some customers. After all, we are busy going in and out, and we will be forced to go up because of lack of manpower.

Because of the emergence of e-commerce, our sales are not only offline but also online. According to the manager, it is to spread channels and open up more markets. After all, there are a large number of online customers who need us to serve. The integration of online and offline has greatly improved the work of our shopping malls and made greater progress in our development. After all, we are not fighting alone, but developing in all directions. Everyone is busy with this work in his post. Of course, in special seasons, such as peak season, we will recruit two part-time jobs to make up for the shortage of staff. Our work is not complicated, which can also reduce expenses.

Service is the embodiment of a person's quality and the image of a shopping mall. No matter how everyone works in the mall, they are virtually regarded as the image spokesperson of the mall by customers. So in order to avoid problems, our shopping mall trains us. One is politeness and etiquette. The staff of every shopping mall must be polite to customers according to the requirements of the shopping mall. After all, it advocates the idea that customers are God. There are many competitors now, which cannot be caused by poor performance of some small details.

At work, I do my duty, treat every customer with a smile, and always pay attention to providing services to customers, because our shopping mall is relatively large, and there are several or dozens of people in each area to provide guidance for customer service, which reduces customers' troubles and enables them to reach their destinations with their heart. We still have to work hard in the future, no matter how many years later, because one is for the development of shopping malls and the other is our own task.

Summary of Personal Work in Shopping Mall 3 When I first came to Beijing, I was very confused and didn't know what kind of work I was suitable for. Fortunately, I entered the first company, starting from the front desk, and then came into contact with the position of sales assistant. From the initial hectic to coping freely, I gradually like this profession and feel that I am very suitable for this challenging job.

I have been a sales assistant for many years and learned a lot from it. I also learned something from my accumulated experience.

First, everything is difficult at the beginning. Every industry has the same requirements and job nature for sales assistants. So when I got a new job, I had to start all over again. From being familiar with the environment to being familiar with the product, the process needs a process, but this process will not give you too much time, and it depends on your own efforts.

Second, communication is very important. After working for so many years, I feel that communication with leaders, colleagues and various departments is essential. Good communication will make everyone's work go smoothly and reduce mistakes.

Third, the orderliness of doing things. Assistant work actually needs to do a lot of complicated things, and unexpected things will happen, which requires that everything you do should be arranged reasonably. Priorities should be clearly defined, and important things should not be forgotten or postponed. I have formed a habit now. Before going to bed every day, I have to filter what I want to do today or tomorrow in my mind.

Fourth, a strong sense of time. When leaders and colleagues need you to finish things within the specified time, you must abide by this time concept and do it in advance. If you can't finish it on time, you must communicate with others.

Fifth, advance consciousness. Just think about some things in advance and do them well, for example, when you decide to have tea tomorrow, buy tea in advance today so as not to worry.

Sixth, dealing with customers. Being a sales assistant sometimes requires dealing with customers. At this time, you can't make customers dissatisfied with the company's products and image because of your service, and let the salesman's preliminary work be done in vain. Therefore, it is very important to handle the relationship with customers.

Seven, try to do things in detail, which can also help the follow-up work. In fact, the job of assistant is not static, and sometimes unexpected things happen, which requires coping ability and experience.

It can be said that this is a good summary of my marketing study and practice, and passing the exam with excellent results is a strong encouragement and spur to me!

Summary of personal work in shopping malls 4. In a blink of an eye, I entered the _ _ electrical appliance. In this year, with the care and help of department leaders and colleagues, I have completed all the work in an all-round way and my ideological consciousness has been further improved. As an important post in the financial department of _ _ Electrical Appliances, the cashier post is an important duty to manage cash deposit, cash transfer and risk prevention in daily work. Because I have just come to our company for a year, I can't talk about "summing up" in my work, so I will talk about my future work and how to overcome the shortcomings in my work:

First, correct thinking, face difficulties, always maintain an efficient working state, and be strict with yourself at work.

People often say: "The harder the place, the more you can exercise your will and make people feel more fulfilled." I can feel the meaning of this sentence better after I come to work in an electrical appliance. Working in the same cashier for several hours every day, facing the customers coming and going, the hardships are self-evident. Although there is still a certain gap between my own quality and professional level and the actual requirements of my work, I believe I will be able to overcome difficulties, study hard, correct my work attitude, actively consult and learn from other comrades, do my job well in a down-to-earth and serious manner, and make my due contribution to the development of _ _ electrical appliances.

2. In my work, I always adhere to the life creed of "Although the Tao is too much, nothing can be done".

Keep up with the pace of leadership in the work, focus on the work priorities of _ _ Branch, earnestly complete various tasks, and show the spirit of dedication and selfless dedication with wisdom and sweat, actions and effects. We cashiers are not tired, but we must be careful, so we cashiers must always keep a good attitude and vigorous energy. So as a cashier, I can keep a good rest every day, and it will not affect the work of my branch.

Third, strictly implement the financial "three irons" (iron system, iron abacus, bookkeeping) system, and always keep the accounts in mind.

Always set up the idea of customer first, take the customer's business as your own business, worry about the customer's urgency, think about the customer's thoughts, and ask yourself to have a strong sense of professionalism and responsibility when dealing with the work, work hard, take the initiative, never pick and choose, avoid the heavy, treat every job wholeheartedly, complete it on time and with good quality, and always adhere to high standards and strict demands on yourself in daily work, taking care of the overall situation. Do not hesitate to sacrifice spare time, use all time and opportunities to serve customers, make friends with customers, be friends that customers are willing to associate with, and hand in a satisfactory answer sheet for their future life through their unremitting efforts.

In the future, I will treat my work with a full heart and regard the future development of _ _ electrical appliances as my lifelong career! I believe that with the joint efforts of many colleagues and me, the future of electrical appliances will be even better! I also believe that with the joint efforts of tens of millions of electrical workers across the country, the electrical group will be more brilliant! I believe that in the process of promoting socialist modernization in China, electrical appliances will definitely make more indelible contributions in the future! Let's unite as one and strive to build a world electrical retail brand.

Summary of personal work in shopping malls 5. I joined the shopping mall on _ _ _ _ 20 and started my new work and study process. Over the past year, I have gained a lot and felt a lot. The work at this stage is summarized as follows:

At this stage, the customer service supervision department has two main functions. One is to continue to do a good job in the service desk, and the other is to initially take over, learn and carry out supervision. As a member of the customer service supervision department, my work mainly focuses on these two aspects.

I. Service rectification activities

On, the customer service supervision department was established. Under the leadership of the manager, I started the tasks and work assigned by the company with expectation and vision, and fought side by side with the other four colleagues at the service desk. During this period, everyone and I worked around the correction of labor discipline and basic behavior of employees in the store. After the busy celebration and National Day, we planned and organized the _ _ shopping center service rectification month.

Under the coordination of company leaders, the rectification month finally became a rectification activity, and the implementation period was adjusted immediately with the rectification. This activity strengthened the maintenance and implementation of the requirements and commitments in the competitive construction stage, and severely dealt with the bad atmosphere and habitual behavior in the store. In view of the inspection and rectification, I wrote a rectification summary every week, and each stage defined new rectification goals.

The Service Rectification Plan requires all departments to write a summary of service rectification activities on _ _ _ _ _ _ _ _ _ _ _.

About% employees have a deep understanding of service and service creation from the awareness of behavior and their own requirements. There are _ _% to _ _% employees who compare their performance with their colleagues during the rectification period, analyze their own performance on the basis of the comparison, and finally make a vision plan and express their determination in the next service rectification process. About 60% employees carefully reviewed and audited their service commitments, during which they described the application of these commitments in detail, improved their knowledge and understanding of service creation schemes, and urged and checked the application of these measures in their daily inspections.

The employees' feelings and summaries are helpful for us to grasp the employees' understanding of the service and the implementation effect, and a number of excellent cases and employees have emerged. Through the comprehensive evaluation of our department and various operating departments, employees were rewarded accordingly, which greatly stimulated their work enthusiasm and morale and played a positive role in promoting the improvement of the atmosphere in the store.

Second, the evaluation of the operation department and the service rectification work of the operation department

Our department made a final evaluation of the operation department and the operation department from the aspects of enthusiasm, timeliness and thoroughness of rectification, and all departments did a good job. Through the centralized rectification for a period of _ _ days, all employees' awareness of self-discipline, service, development, overall situation, organizational discipline and big company has been further enhanced, and their work style and service level have been improved accordingly, showing a good mental outlook different from the past. The average weekly number of violators decreased by _ _% and _ _% compared with that before rectification.

The staff are more self-disciplined, the implementation of various rules and regulations is more in place, and the bad phenomena in the work have been well curbed. Customer satisfaction has been further improved, and the service rectification activities have further promoted the implementation of some after-sales services of the company, standardized relevant basic work such as after-sales services, and avoided the problem of no one shirking responsibility between manufacturers and employees during the return process, as well as the worries and dissatisfaction generated by customers during the return process, making the service more efficient and convenient.

At the same time, in view of the problems reflected by employees during the rectification process, the company organized a symposium. Further clarify the strict implementation of service rectification standards, strengthen the concept of serving employees and customers, and further improve the overall service level of the company.

Third, employee and customer surveys.

In order to investigate the effect and function of service rectification activities, we conducted a systematic survey of employees and customers. The survey shows that all the work of the company is generally upward, but most of it stays at a good level and has not yet reached a good level. Most employees are rectified for rectification, and there are many passive promotions, which are effective but not very satisfactory. At the customer level, we also know about the service rectification of our commercial building, but the coverage is narrow, and the company's service commitment and other policies to benefit the people are not wide enough. We put forward many improvement directions and requirements, and made plans for the further development of our work in the next stage.