The customer said that the property fee is too high, how to answer the owner?

When customers complain that the property fee is too high, they can follow the following steps to answer:

1. Listen to customers' opinions: First, listen carefully to customers' opinions and understand their dissatisfaction and complaints.

2. Express understanding: Express understanding to customers and let them know that the property management company has been striving to provide high-quality services and respond to customers' concerns.

3. Explain the property services: explain the services and related expenses provided by the property management company, including security, cleaning, greening and equipment maintenance. These expenses are to maintain the normal operation of the property and the maintenance of public facilities.

4. Highlight advantages: emphasize the advantages and characteristics of the property, such as safety, comfort and convenience, and the long-term benefits brought by these services.

5. Propose solutions: If customers still have questions, they can propose some solutions, such as discounts and personalized services, to reduce the burden on customers.

6. Express gratitude: Finally, express gratitude to customers, let them know that the property management company has been committed to providing quality services, and hope that customers can continue to support it.

In short, when answering customers' complaints, listen patiently, explain clearly, highlight advantages, and propose solutions. Thank you.