Work content of property customer service reception post

Do you know what you want to do at work? This paper introduces the work content of the property customer service reception post for everyone. Welcome to reading and understanding.

A, customer service foreman job responsibilities

1, strengthen the study of business and management skills, consciously abide by the rules and regulations of the management office and customer service department, be responsible for the front office work and be responsible to the management office manager;

2. Make reasonable arrangements for the customer service department according to the opinions of the management office manager;

3. Responsible for checking whether the gfd employed by the department is up to standard and whether the hygiene of the studio is up to standard;

4. Responsible for supervising and inspecting the work of employees in this department, consulting the work records of each position every day, and accurately understanding the completed and unfinished work;

5, responsible for reporting to the management office manager daily front office work;

6. Be responsible for the shift and holiday arrangement of employees in this department;

7, familiar with the operating procedures and quality standards within the jurisdiction;

8. Be responsible for caring and caring for employees, keep abreast of employee dynamics, report to the management office manager in time, and carry out targeted work;

9. Be responsible for the pre-job training of new employees in this department and regular on-the-job training of on-the-job personnel;

10, be familiar with the building, patrol frequently, and handle problems in time when found;

1 1, responsible for organizing the service and reception of the conference center;

12, seriously implement other tasks assigned by the manager of the management department.

Second, the lobby receptionist job responsibilities

1, under the guidance of the customer service foreman, strictly abide by the rules and regulations of the management office and this department;

2. Be responsible for answering every customer's phone politely, making registration and handling accordingly;

3, daily working hours, take the initiative to greet the main leaders of various organs;

4. During the meeting, assist the conference staff to provide welcome and guidance services for the guests and the people entering and leaving the meeting place;

5. Assist the Ministry of Security to control the personnel entering and leaving the building;

6. Be responsible for answering and handling customer inquiries with enthusiasm and patience;

7. Responsible for the inspection and maintenance of hall facilities and equipment;

8. Responsible for maintaining the health of the job and the front office;

9. Familiar with the building structure, office distribution, customer name and telephone number;

10, fill in the handover record form carefully every day, and do not leave the post before the successor arrives;

1 1. Complete other tasks assigned by the foreman.

Third, the lobby reception service standard:

1. Service personnel should make up, dress up and wear tools according to regulations. Gfd should be dignified, neat and full of vitality. It is forbidden to work under fatigue and depression;

2. Twenty minutes before going to work on time;

3. Keep the correct posture when standing and smile sincerely;

4. At work, always concentrate and maintain a cautious attitude;

5. The reception desk is clean and tidy, and the required items are neatly arranged and beautiful;

6. Be familiar with the location, telephone number and position of the main leaders of the offices in the property area, so as to be accurate;

7, can correctly identify whether the guest is the owner of the property area;

8. Reasonably arrange the stranded personnel in the hall and always keep the hall in good order;

9. Actively, enthusiastically, patiently and thoughtfully provide services to the guests, and properly and clearly answer the questions of the guests;

10, the sanitary condition in the hall is good, the facilities and equipment are running normally, and the warranty is timely;

Fourth, the conference attendant job responsibilities

1. Keep the meeting area clean and tidy, and prepare all kinds of meeting service utensils and articles for use at any time.

2. Make preparations before the meeting.

3. Do a good job of welcoming guests before the meeting.

4. Services during the conference:

1) After the meeting starts, pay attention to maintaining the order and hygiene of the meeting place and prevent irrelevant personnel from entering the meeting area.

2) Pay attention to the sound effect and feed back the sound effect information to the audio equipment support personnel when necessary.

3) Pour tea and drinks in time, and replace the incense towel and ashtray.

4) During the meeting break, pay attention to maintaining the order of the meeting area and guide the location of the meeting rest area and toilet. After the break, after the meeting, check and clean the rest area and toilet, and keep it clean.

5) Clean up after the meeting, collect relevant items to a fixed location in time, and check the integrity of the equipment.

6) Turn off the power and send the key to the management office.