900 sentences of property customer service

900 sentences of property customer service are as follows:

First of all, empathy

1) I can understand;

2) I understand how you feel;

3) I understand why you are angry, and I would feel the same way if I were you;

4) Please don't worry, I understand your feelings very well, and we will try our best to solve it for you;

5) If I have so much trouble with you, it will be your mood now;

6) It's inconvenient for you to have such a thing happen, but we should face it positively, right? ;

7) Yes, if I encounter so much trouble from you, I will feel very wronged;

8) I understand your feelings very well, please rest assured that we will definitely find out and give you a satisfactory answer;

9) I really understand, please rest assured that we will definitely check it out and give you a reply;

10) "I can hear that you are in a hurry" "I feel that you are a little worried" "I can understand that you are angry. Let me give you some other advice. What do you think? " "I can feel your disappointment, what I can help you is ..." "I can feel that the situation and business of XXX have brought you unnecessary trouble;

1 1) "If it were me, I would be very anxious ..." "I feel the same way with you ..." "It's very irritating ...";

12) Hello, I'm very sorry to have caused you so much trouble. If I were you, I would be very angry, too Would you please calm down and give me a few minutes to tell you the reason?

13) You are right, and I feel the same way;

14) We are very sorry for the inconvenience, and we feel the same as you.

15) I can understand your feelings, and I'll deal with it for you right away;

16) "Miss, I really understand you ...;

17) Yes, if I am in trouble like you, I believe I will feel the same way.

Second, be taken seriously.

18) Sir, you have been our customer for * * years;

19) You are an old customer who has supported us for a long time;

You are so familiar with our business that you must be our old customer. Sorry, we are sorry for such a mistake.

2 1) sir/madam, I'm sorry that the previous service made you feel bad. Our company attaches great importance to customers' opinions, and we will reflect your opinions to relevant departments for improvement as soon as possible.

Third, replace "you" with "I"

You're confusing me. I don't quite understand. Can you repeat your question?

23) You are mistaken-(because) I think there may be a misunderstanding in our communication;

24) I have made it very clear-maybe I didn't explain it clearly, which made you misunderstand;

25) Do you understand? On the contrary, do you understand my explanation? ;

26) Ah, what did you say? Sorry, I didn't catch that. Would you please say that again? ;

27) Do you need-(on the contrary) I suggest .../Do you think it is possible ...;

Fourth, speak from the customer's point of view.

28) This is mainly to protect your interests;

29) If someone can help you with such an important business, it is very insecure for your interests;

30) I know you will understand, this is to ensure the rights and interests of loyal customers, who are as important to our company as you;

5. What is the sweetest mouth?

3 1) Thank you;

32) Thank you very much for your good suggestion, and we will reflect it upward, because with your suggestion, we will make continuous progress;

33) Thank you for your understanding and support (when customers are dissatisfied but don't pursue them), we will constantly improve our service to satisfy you;

Sir, you are an old customer of ours. Of course, we can't betray your trust.

As a matter of fact, we are very sorry for this trouble. We will record what you said and feed it back to the relevant departments, and we will try our best to avoid the recurrence of the problem ...;

36) Thank you very much for providing us with this information, which will make our service better;

37) Feel free to use it after you solve this problem! ;

Thank you for your support of our work. I hope you will continue to support us in the future! ;

39) Thank you for your service supervision, which will make us do better;

40) Thank you for your support to our company, and your feedback suggestions will be an important reference for our company to improve its work in the future;

4 1) Thank you for your feedback. We will strengthen job training, and you are welcome to supervise our work at any time.

42) Thank you for your feedback. This problem has always been a problem that our company attaches great importance to. At present, in addition to the manual desk, we also provide other channels. I hope you can give us better suggestions.

43) In view of the situation you just reflected, our company will continue to improve, hoping to bring you better service after improvement;

44) I'm really sorry for causing you such doubts and making you angry;

45) Thank you very much for your concern and support, and we will improve it as soon as possible;

46) Your suggestion is very good, I agree;

Thank you very much for your valuable advice. It is an honor for our company to have a customer like you.

Sixth, the art of rejection.

48) Miss/Sir, I quite understand your idea, but I'm sorry that we can't meet your specific requirements for the time being. I'll report your situation to the relevant departments first, and then contact you after verification, okay? ;

What you said is very reasonable. If we can help you, we will do our best. Please forgive us if we can't help you.

50) Although we can't deal with or solve this matter at present, what I can do is ...;

5 1) Thank you for your support of our company's activities! As many customers are interested in participating, * * redeemed/designated products are out of stock (sold out), please pay attention to future preferential activities;

Thank you, sir/madam, for your interest in our XX business. We haven't got the latest news yet. I suggest you go to the website first, or call for advice later.

Thank you very much for your attention. Not implemented for the time being. Please pay attention later.

54) Thank you very much for your feedback, Sir/Madam. We will try our best to improve this problem and hope that you will continue to support and supervise our work. Thank you! ;

55) Miss/Sir, I can understand your feelings, so how do you want us to help you solve it?

56) Miss/Sir, you are our customer, and we try our best to satisfy you. This is our job requirement. I'm sorry, what you said is really reasonable. If we can help you, we will do our best. Please forgive us if we can't help you.

Seven, shorten the call

57) Hello, in order to facilitate your understanding (memory), I will send you the content by SMS (MMS), please pay attention to the inquiry;

58) Because there are many contents involved, shall I send you the specific contents by MMS?

Eight, how to make customers "wait"

59) Sorry for the delay of your time;

60) "Remind me before waiting:" Please wait a moment, sir/madam, and I'll check for you right away ";

6 1) Waiting for the call to resume: "Thank you for waiting, sir/madam. I found …/Now the result is … ";

62) Please wait a moment, it will be ready soon;

63) Because it takes some time to query the data, I'm sorry to delay (you) a little time;

64) Thank you for your patience;

Nine, record content

65) Is it convenient for you to provide specific information (detailed address, time, phenomenon, etc.). )? We will give you the records so that the technical department can inquire and handle them as soon as possible. Thank you for your cooperation! ;

66) Thank you for your valuable comments, and we will record them to the relevant departments! ;

I really hope I can help you. For this matter, our company will have someone to help you as soon as possible. Please rest assured ...;

Hello, sir! * * Now it is in the popularization stage. It is because of your use that we know the shortcomings of the new business after its launch. Thank you very much for your timely feedback on this deficiency.

69) This may be the mistake of our staff, and we will give you feedback immediately. Please rest assured that we will give you a satisfactory result! ;

I agree to your proposal, sir/madam. I'll write it down and hope it can be implemented as soon as possible. Please pay attention! Thank you very much for your valuable advice;

7 1) Sorry for the inconvenience. Just a moment, please, and we'll test it right away, okay? If there is a fault, explain to the customer: "Thank you for reporting this situation to us, and we will report the fault immediately. Would you please try again later?

I'm sorry for the inconvenience. There must be something wrong with this situation. Don't worry, if it is a problem of our company, we will be responsible for it to the end and give you an explanation.

X. others

If you are not satisfied with my explanation, you can make your suggestions so that I can improve it in the future? (Facing the deadlock with customers);

74) Hello, your ringtone is very (pleasant, special, pleasant, personalized, etc.). (when you need to make an outside call);

75) Your satisfaction is our pursuit, and I wish you a sunny mood (when the customer thanks us for solving his problem);

76) "Please enter your password for verification, please listen to the prompt tone", and the prompt tone can play a role in prompting;

It doesn't matter. I'm just worried that you'll miss these offers. Next time you have a better suggestion/when our company has other activities in the future, we will contact you? ;

78) Please rest assured that the business you requested has been successfully processed (cancelled)! Please rest assured that I have checked your phone bill for you, no problem! Please rest assured that your problems have been recorded for you! ;

79) Thank you for your suggestion;

80) Thank you very much for your patience;

8 1) Don't worry, please speak slowly and I will try my best to help you.

82) Thank you for your criticism and correction. We will correct it in time and continuously improve the service level;

Thank you, this is what we should do;

84) We will contact the relevant departments for your questions. Please leave your contact number and we will give you an answer within * hours.

85) Maybe I didn't make it clear. Please allow me to explain it again.

I want to ask you what's the trouble. Don't worry, we will try our best to help you.

87) Please tell us what you think, and we'd be happy to hear your opinion.

Thank you very much for telling us your problem in time, sir/madam.

You are all our reputable customers. I'll help you turn on your cell phone and extend the call for 24 hours.

XI。 Concluding remarks

90) I wish you a happy life.

9 1) I wish you a big prize!

92) When the customer says that he is driving, the conclusion is: pay attention to safety on the road;

93) I wish you a prosperous business! ;

I hope I can serve you again next time! ;

95) Please be careful on the road;

96) I wish you a pleasant journey;

97) When the weather turns cold, remember to add clothes to keep warm;

It rained today. Please remember to take an umbrella when you go out.

99) Please have a nice weekend;

100) Have a nice trip.

Property customer service has no experience to do?

First of all, we should have sincere service attitude and patient quality. As the customer service of the property management company, we need to do the following:

From the customer's point of view, the more concerned points are: serious and responsible, positive attitude, enthusiastic service, timely reply (high efficiency).

From the boss's point of view, we pay more attention to the following points: high collection rate, harmonious relationship with tenants, few (no) customer complaints, and proper behavior.

To sum up, property customer service doesn't need much work experience. What matters is service attitude and service consciousness.