What is the property department of the Housing Authority?

The Property Department of the Housing Authority is the department responsible for managing and supervising property-related affairs, which mainly undertakes the following responsibilities: First, it is responsible for drafting and revising laws, regulations and policies on property management; The second is to guide and supervise the operation and service quality of property service enterprises to ensure their legal and compliant operation; The third is to handle complaints and disputes in property services and safeguard the legitimate rights and interests of owners and property service enterprises; The fourth is to participate in the formulation and acceptance of the property management plan of new residential quarters; Fifth, carry out property management publicity, training and exchange activities to improve the level of property management.

I. Formulation and revision of laws and regulations

The Property Department of the Housing Authority is responsible for formulating and revising laws, regulations and policy documents related to property management, so as to ensure that there are laws to follow and rules to follow in property management. These documents usually involve the qualification management, service standards, charging regulations and maintenance fund use of property service enterprises, which provide clear guidance and norms for property management.

Second, the supervision of property service enterprises.

The Property Office supervises the property service enterprises to ensure that they conduct business in accordance with relevant laws, regulations and policies. The contents of supervision include but are not limited to enterprise qualification examination, service quality evaluation, contract performance inspection, etc. Through supervision, the property management department can find and correct the problems existing in the property service enterprises in time and protect the legitimate rights and interests of the owners.

Three. Complaint handling and dispute mediation

When there is a dispute or complaint between the owner and the property service enterprise, the property department shall be responsible for accepting and investigating. The Property Office will listen carefully to the opinions and demands of both parties, and conduct mediation and adjudication according to relevant laws, regulations and policies. For serious violations of laws and regulations, the property department will punish according to law to maintain a fair and orderly property market.

Fourth, the new residential property management

For newly-built residential quarters, the property department will participate in the formulation and acceptance of the property management plan. In the scheme formulation stage, the Property Office will provide professional opinions and suggestions to ensure that the scheme meets the requirements of relevant laws, regulations and policies. In the acceptance stage, the property department will inspect the property service facilities, green environment and safety facilities of the community to ensure that they meet the acceptance standards.

Verb (abbreviation of verb) training and publicity

In order to improve the level of property management, the Property Division will also carry out relevant training and publicity activities. Through the organization of training courses, seminars and other forms, improve the management ability and service level of property service enterprises. At the same time, the Property Department will publicize property management policies and regulations and advanced experience through media, internet and other channels to enhance the owners' understanding and trust in property management.

To sum up:

As a professional department of property management, the Property Department of Housing Authority undertakes many responsibilities, such as formulating laws and regulations, supervising property service enterprises, handling complaints, property management of new residential quarters, training and publicity. Through these efforts, the Property Department aims to promote the standardized and professional development of property services and enhance the living experience and satisfaction of owners.

Legal basis:

property management regulations

Article 2 provides that:

Property management refers to the activities in which the owner selects a property service enterprise, and the owner and the property service enterprise, in accordance with the property service contract, repair, maintain and manage the houses, supporting facilities and related sites, and maintain the environmental sanitation and related order in the property management area.

property management regulations

Article 5 provides that:

The State Council construction administrative department is responsible for the supervision and management of the national property management activities. The real estate administrative departments of local people's governments at or above the county level shall be responsible for the supervision and management of property management activities within their respective administrative areas.