Practice experience of property customer service

Customer service personnel must have good psychological quality and full enthusiasm in order to leave the best impression on customers. What did you learn in the process of customer service internship? The following is the "Experience of Property Customer Service Internship" compiled by me for your reference only. Welcome to read it.

Practice experience of property customer service (1) The customer service department of each property company seems to be a bridge, bearing the communication and coordination between the property and the owners. The customer service department is like a window of the property management company, through which the owner can feel the service quality and personnel quality of the property management company.

Treat every owner with a calm and sincere heart, and they will treat you with sincerity. The service tenet is "to care for people, so that services are everywhere!" . It is not a simple matter to care for every owner in every possible way. In addition to caring about property fees, we should also care about the life and mood of the owners. Every little thing of the master should be kept in mind. Solving small troubles in real life for the owner will bring you closer to the owner. Slowly, you will find that they will be more and more willing to communicate with you, and gradually you will become friends. Customer service is actually a very tedious job, you must clearly remember the owner and everything about you. As long as you are careful, you will definitely win the favor and trust of the owners.

When you have a very good relationship with your host, don't forget to have principles. Any property company has the minimum system and standards. Although we should try our best to meet the various needs of the owners, things that are detrimental to the interests of other owners or property companies will certainly not meet the owners. When it's time to talk about principles, we must stick to them. Treat all owners fairly and fairly, and standardize customer service management with unified standards and services.

Every property customer service staff should feel that they are shouldering a responsibility. Property management concerns how many people live and work in peace and contentment. A good property management company can create a good living and office environment for the owners, and only with a good environment can we have a good mood. Therefore, every property manager should be enterprising and make a modest contribution to the better life of the community.

In order to provide high-quality and efficient service to the owners, it is necessary to standardize the workflow of the customer service department and have a unified solution to all kinds of problems, most of which are repair reports or complaints. Only norms can be professional. If you don't follow the process, it will inevitably lead to disorder and work efficiency will be greatly reduced. If the problem is not handled in time, it will cause the owner's dissatisfaction, and then affect the overall external image of the property company.

It seems that the customer service department just answers the phone and charges. However, a competent customer service staff must have comprehensive professional knowledge about property. You need to know a lot about other departments. You must master the basic principles and simple operating procedures of public facilities and equipment in the property area under your control. You can make your own preliminary judgment when you meet standard questions at ordinary times, which can reduce the burden on engineers, especially when you meet emergencies, which can play a temporary role in handling, organizing and assisting.

The functional departments of property companies generally include engineering department, security department, cleaning department and customer service department. It is very important to communicate and coordinate between departments in time, and some work needs mutual cooperation between departments. If security guards or cleaning personnel find that the equipment and facilities in public areas are damaged or abnormal, they should report to the engineering department in time, and engineers should take corresponding measures immediately to ensure that the facilities and equipment are in good condition and play their normal functions. Customer service personnel should promptly reflect the received information about the owner to the relevant departments, and do a good job of explanation and handling. Some jobs need the assistance of various departments, and it is very important to cooperate with them.

I feel that customer service is a window to open the mind of the owner. Of course, in addition to what I said above, there should be many places worth thinking and learning while doing a good job in customer service, which I need to sum up and learn in my future work.

Practice experience of property customer service (2) Before I entered the customer service work, I always thought that the customer service work was very simple, that is, sitting at the front desk to answer the phone and solve the after-sales problem. In this year's continuous study, I deeply realized that customer service is a job of communication between people.

Customer service personnel represent the window for users to communicate with the company. As a customer service staff, don't put yourself on the opposite side of the user at work. Apologize more to customers, which is not to belittle the company's image, but to show the image of the company's integrity. Everything should be considered from the user's point of view, not from the opposite of the user, otherwise the problem will never be solved.

In the process of dealing with the problem, customers certainly hope to solve the problem in time. If you can't solve the problem in time, you should give the user a deadline commitment. If there is a problem during this period, you should contact and communicate with the customer in time to satisfy the customer.

If service work is a hard job, let's devote ourselves to this kind of hard work to exercise ourselves. One day, you will find that it makes us stronger, more tolerant, richer and more beautiful. In fact, these are all my experiences in my work, which may only touch the skin of customer service. There are more things in the customer service industry that I need to explore and learn, hoping to better serve customers in my future work!

In a blink of an eye, I have been working in the customer service department for a year. In this year, I have a new understanding and experience of customer service.

Before entering the customer service work, I always thought that the customer service work was very simple, that is, sitting at the front desk to answer the phone and solve the after-sales problem. In this year's continuous study, I deeply realized that customer service is a job of communication between people.

Customer service personnel represent the window for users to communicate with the company. As a customer service staff, don't put yourself on the opposite side of the user at work. Apologize more to customers, which is not to belittle the company's image, but to show the image of the company's integrity. Everything should be considered from the user's point of view, not from the opposite of the user, otherwise the problem will never be solved.

In the process of dealing with the problem, customers certainly hope to solve the problem in time. If you can't solve the problem in time, you should give the user a deadline commitment. If there is a problem during this period, you should contact and communicate with the customer in time to satisfy the customer.

If service is a hard job, let's throw ourselves into it to exercise ourselves. One day, you will find that it makes us stronger, more tolerant, richer and more beautiful.

In fact, these are all my experiences at work, and I may just have touched the skin of customer service. There are more things in the customer service industry that I need to explore and learn, hoping to better serve customers in my future work!

Practice experience of property customer service (3) Time flies, and I have been working in XX service center for one year unconsciously. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go.

Looking back at the company's customer service job application at the job fair, it seems to have happened; But now I have changed from an ignorant student to a Greentown employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, if you want to be a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work; Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

In the process of finishing my work, I learned a lot and grew a lot.

The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of my current supervisor, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I remember that when XX and XX houses were delivered, the time was short, there were few people, and the related work was complicated. All the staff in the housekeeping department have worked overtime for more than one week in a row, and strive to make full and meticulous preparations before handing over the house; Especially in the first three days of delivery, everyone works overtime until two or three in the morning every night. On the first day of delivery, I was responsible for the assistance of the customer service center. When I drag my tired body to participate in the delivery work, I feel like sleeping with my eyes open. However, when I saw XX from afar, the calm and sweet smile and skillful reception skills when facing customers, waves of ripples rose in my heart. She's working overtime, too. She'll be tired. Why can she keep such a good mental outlook and working condition in front of customers? Through the company leaders' summary of our work that day, I deeply realized the true meaning of professionalism and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company. In the delivery work on the second and third days, I changed from assisting work to formal reception work. While strengthening my emotional control, I tried my best to maintain smiling service and successfully completed the handover procedures of several owners. I am also very pleased to hear the encouragement of the superior leaders and look at the satisfied smile of the host. Going through this delivery process has also played a great role in my future work. In the face of criticism and correction from leaders and colleagues, I can straighten my mind and make positive corrections. When communicating with a few difficult engineers, they gradually become fearless; Etiquette such as reception etiquette and telephone etiquette has also been gradually improved.

I realized the importance of details in my work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In the work and life of Greentown, I deeply realized that the details can not be ignored or sloppy; Whether it is drafting every line and punctuation of official documents, or refining the services emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success;

Work and study have expanded my talents; When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout scheme of XX Park just completed two days ago is the first scheme I made myself. When the plan was approved by the supervisor, my heart was filled with the joy of success and the passion of work. As for the layout of the publicity column in the canteen, the park identification system and the layout planning in the Spring Festival park, I will treat them seriously and responsibly, and try my best to do them well one by one.