Summary report on probation period of property employees

Work summary is a comprehensive review of our efforts and experience in our work. We can make faster progress by summing up. The following is the summary report of the probation period of property employees that I compiled for you. I hope it helps you. If you like, you can share it with your friends around you!

Summary report of probation period for property employees 1

In a blink of an eye-the property customer service department has been working here for more than two months, and everything is vivid. It's really not easy for me to know nothing from the beginning and now I can handle some emergencies by myself!

In the early stage of coming here, I didn't understand the front desk work well, so I always made mistakes in my work and there were always many problems. There is nothing wrong with having a problem. The mistake is that you can't analyze the problem! Time goes by day, from not knowing what to do at first to taking the initiative to find something for others. This is my own progress, but also the progress of my life! I was right to come here. There are many choices in life. How to make the right choice, in fact, you just need to understand what you want this time-give me a chance to practice my eloquence and let me know how to communicate well with people.

During my work here, I learned what procedures I need to go through to close the house and what to pay attention to in the process of closing the house. This is all a kind of learning! The receptionist at the front desk is actually very trained. For me, a careless person, I really got a good exercise. Although there are still many problems in filing forms at the front desk, I have made great progress compared with the previous one. I want to pursue better and make better achievements, which is what the company needs us-all employees to do!

Our supervisor always tells us that going to work is not about how much money we need, but about finding a sense of belonging and honor in our work!

Two weeks after I came, the supervisor asked us to start urging the property fee. I met the owner of Building 2 by chance. He kept asking me about the real estate license. At work, I always remember that every action I do now is to prepare for my future work. Although I was not very clear about handling the real estate license at first, I took the trouble to help him ask many places and try my best to let her know more about handling the real estate license! Later, she came to us and paid the property fee for three years at once. Although there are only more than 5,000 yuan, it is only natural to pay the property management fee, but I still feel that this is an affirmation of my work, and we have found a sense of honor here!

The above is what I have learned during this time. I can't just go out to work and study, but also need to create value for the company. Although I came to the service center on May/4th, 20 10, I made the following voluntary commitments to further improve my quality and professional level:

1. Wear work clothes according to company requirements. Work clothes should be neat and tidy, and work cards should be worn at work.

2. When answering the owner's phone, within 3 rings, pick up the phone and report clearly: "Hello, this is the property. What can I do for you? " Listen carefully to the reason why the other party called. If you have anything to say or ask, write it down one by one and try to reply in detail. After the call, say to the owner in a calm tone, "Thank you, goodbye!" "

3. Call the owner. When answering the phone, take the initiative to greet the other party, "Hello, this is-property", use honorifics, confirm the room number and the caller's name, explain clearly what to do, and say "thank you, goodbye" after the call.

4. The owner went to the service center for help or complaint, stood up when he entered the door, and greeted the owner with a smile: "Hello, what can I do for you?" Listen carefully and patiently to the problems mentioned by the owner, register completely without omission, and deal with them in time to ensure the return visit rate of 100%. When the master left, he stood up and said, take your time and come again! "

Summary report on probation period of property employees II

Today is my first day working in China Shipping. Just one year old today! I feel very honored. I learned a lot of professional knowledge and the truth of dealing with people here. I sincerely say thank you to the property: thank you for your company over the past year.

I just graduated. During the three-month probation period, I think I have performed well, and I have no bad work style such as laziness and shirking. Be strict with yourself at work, not afraid of difficulties and willing to work hard.

Looking back on these three months, I have experienced personnel changes, work challenges, emotional fluctuations and hard life.

Tell me about my different feelings and phenomena in these three months.

Feeling 1: Helpless.

In the face of the departure of my colleagues who have been together for a year, my heart has experienced great fluctuations. From then on, I faced all the difficulties alone, without a solid and reliable backing behind me.

Feeling 2: Reality

Some people say that dreams are full and reality is skinny. As a contemporary, I have done well, but compared with other better people, I am more humble and insignificant. I work hard outside. After all, I haven't graduated well, and then I ask my family for money. All the food, clothing, housing and transportation, and of course the usual social intercourse and entertainment, are the shoulders of one person. That is the reality. We must learn to be strong, adapt and protect ourselves.

Meaning 3: help each other in the same boat.

I feel the strength of the team here. She is so indestructible, firmly tied in the hearts of everyone in China. I am very touched that so many colleagues can do their best to help everyone share the pressure and tasks during their employment.

Feeling 4: Take a step back.

As a customer service staff, sometimes I am forced by the bad words of customers. Think about it. They are all people without quality. Why should I affect my normal state of mind because of other people's behavior?

Feeling 5: Seeking Exquisiteness in Stability

Sometimes you may panic because you are besieged by a large group of people. Be sure to be calm, one by one, and don't make mistakes in a hurry! Strive for stability and perfection in the work.

Summary report on probation period of property employees 3

During this period of work and study, I have a relatively complete understanding of the company; I have a clear understanding of the company's development process, management and personal responsibilities. In the process of getting familiar with the work, I gradually understood the company's core values, such as honesty, diligence, realism and innovation, which added new vitality to the company's steady development. The following is my self-evaluation during the probation period and a summary of my work performance.

At work:

My main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. As a property customer service, we should put the owner in the first place and try our best to meet the requirements of the owner. During the period of mastering customer service related skills, it is with such a firm belief that I will be strict with myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.

In terms of learning:

Be strict with yourself, correct working attitude, and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.

Ideologically:

Consciously abide by the rules and regulations of the property and insist on participating in every training of the property. I ask for positive progress, care for the company's bricks and tiles, and always devote myself to study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

During this period, although I learned some theoretical knowledge from school, the current situation can not meet the needs of work. In order to master the e-commerce industry and bathroom industry as soon as possible, I insist on coming to the company every day to learn the company's system and theoretical knowledge. During working hours, I will learn practical operation with my predecessors and help to do some small things. In the evening, I will discuss the work content with my predecessors and talk about the inconvenience of work, my dissatisfaction and my shortcomings. My seniors will give me support and spiritual encouragement at work. After a long period of training, overcoming and hard work, I will gradually become a qualified employee.

Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence. I believe that we will do better and better through hard work.

Summary Report on Probation Period of Property Employees 4

After the customer service during the probation period, I'm also going to become a full-time employee of our property management company. I am both excited and nervous. I also know that I have to continue to work hard and do my work better. I also did a good job in customer service during the probation period, which was affirmed. The following is a summary.

I have never been exposed to this industry before. Although I have done customer service, I am a sales customer service and take the initiative to contact customers. However, property customer service is not like this. It's about answering customers' calls and helping them solve problems. Our customers are also our owners. At work, I also do my duty, communicate well, ease the owner's mood, help them deal with problems and communicate with other colleagues in the company. Sometimes it is time to do a good job of supervision. Of course, I also know that there are some things that need to be handled well. In addition to the attitude of service, we must be familiar with this matter before we can do it well. For example, how long the maintenance will take and what kind of difficulties we may encounter are actually what our customer service needs to know, not only the feedback to the owner, but also a clear understanding of one thing and how to solve it.

I am also actively studying, familiar with the knowledge in property work, and trying to learn more from my colleagues. I will ask my colleagues about the problems encountered by the owners. I don't understand. It will be much easier to deal with them after I get to know them. As a customer service, I also know that service attitude is necessary, so even if the owner is emotional, I will make sure that I am not affected, but do my best according to the requirements. After work, I will review my day's work, and find out what I didn't do well enough, what I need to improve, and what I don't understand. Every time the progress seems to be not much, but in the past few months, my customer service work has been done well, and the owner has given me a lot of affirmation, handling things well and calming the owner's mood.

After the trial, let me become a full member, which is also an affirmation of my work. I will continue to do well, at the same time, I will continue to improve some areas that need improvement, and I will do better. I believe that through hard work, my customer service work can be done better, and I will get more affirmation from the owners, and I will do my best to solve the owners' problems as soon as possible.

Summary report on probation period of property employees 5

First of all, thank you for giving me the opportunity to work, grow and study in a property management company. During the one-month probation period, my main job is to be familiar with the environment, personnel and institutional processes. Through learning, I am familiar with the whole operation process of the company's projects. At work, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, and at the same time actively sharing worries for the leaders and giving good ideas; Ask colleagues modestly for questions you don't understand about the project, and constantly improve and enrich yourself. I hope I can integrate into my work as soon as possible and make greater contributions to the company. With the help of company leaders, all employees have been working for 1 month, and the work report during this period is as follows:

A, fully familiar with the company, project personnel environment, system process, feel the company's corporate culture.

When I joined the company, all employees in the company, under the leadership of the boss, were full of enthusiasm and enterprising, showing a vigorous corporate atmosphere. Encouraged by this good corporate culture, I quickly put myself into my work.

Second, correct mistakes and put forward reasonable suggestions:

Due to various reasons in the early stage, the work of the property management service center is relatively backward, especially in engineering maintenance. Through efforts to deal with them one by one, fully investigate and study, and scientifically and reasonably implement various matters explained by company leaders; Reasonably combine the property management characteristics of farmers' resettlement houses; On the premise of referring to the operating rules of the same industry, the property management of this project has been adjusted.

Three, standardize the management system, improve the project execution ability:

After taking over a project, we will talk to the employees of the department one by one to enhance understanding, and use regular meetings and temporary meetings for training, including national, provincial and municipal standards such as property management regulations, decoration, building quality standards and quality warranty period. Find problems and hidden dangers in the work, explain and learn to eliminate them in time, and improve and establish some rules and regulations on the basis of making good use of the original system:

1, decoration detection system;

2, the security department weekly service execution system;

3, cleaning service workflow allocation scheme;

After preliminary standardization and adjustment, every employee truly takes responsibility to people and rewards and punishments to people; Conduct regular training and assessment to effectively improve the professional service knowledge and skills of employees. At present, the service consciousness and customer service ability of the project staff have made great progress. After more than a month's work, although some achievements have been made, there are still some shortcomings. For example, the maintenance of other projects cannot be completely solved in time, and we are trying to solve them one by one. I believe that under the leadership of General Manager Ye and the support of company leaders, the work of Guilin Cuidao Property Service Center will definitely make greater progress.

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