How to be a security guard 500 composition

Security, as the name implies, is to ensure the safety of one party. Property security is to ensure that there is a good living environment and public facilities in the community are not damaged, and to assist the public security department to do a good job in safety prevention.

So, how can we become a qualified security guard?

Keep a good image. Work clothes are the face of security guards, no matter old or new, they should be clean and tidy, and the epaulettes and appliances issued by the company should be fully worn; Make a scene, don't leave a beard, don't leave long nails, and don't do anything unrelated to work during office hours.

Job responsibilities: the first impression of property security is like "watching the door", but it's not that simple. The first is to check the outsiders and make records. Strictly control foreigners to stay in the park and prevent leaflets, small advertisements and pyramid schemes from entering the park. Secondly, the public facilities in the park should be taken good care of and maintained, because they are the property of the owner, and no one has the right to destroy them. Security personnel have the obligation to take safety precautions against them.

Communication with the owner: security is a mirror of the property management company, and it is the most frequent and direct contact with the owner. Therefore, the good communication between security guards and owners directly affects the image of property companies in the eyes of owners. Communicate with the host in a civilized way, and remember such cross-cultural terms as "hello", "thank you", "sorry", "please" and "goodbye". Don't make excessive jokes with your host that have nothing to do with your work, so as to avoid unnecessary conflicts.

Respecting the old and loving the young: Respecting the old and loving the young is the traditional virtue of the Chinese nation, and it is particularly important to truly embody this tradition in daily service. In every community, the elderly and children account for the majority, such as helping the elderly carry heavy objects and carrying strollers.

There are still many things to do to be an excellent security guard, such as unity and friendship among colleagues, learning from each other and learning from each other's strengths; Know the law, understand the law, learn the law, and act according to law.

Second,

I) Working procedures of the security department

According to the Regulations on the Administration of Public Security in Guangdong Province issued by the Public Security Department, the construction and management of public security teams should include the following contents:

1. Publicity and education. Publicity and education work is to publicize the laws and regulations formulated by the state and the company's various safety rules and regulations to all employees, and enhance their legal concept and law-abiding awareness. Be vigilant and do a good job in "four precautions" (fire prevention, theft prevention, damage prevention and safety disasters and accidents).

2. Strengthen internal security management. Formulate various safety management rules and regulations, crack down on all kinds of illegal and criminal activities, and fight against any behavior that harms the interests of the community and disrupts the business order.

3. solve the case. Investigate and deal with general foreign-related cases and criminal cases, and assist public security organs in detecting major cases and public security cases.

4. Construction of secret forces. Carry out investigation and study, establish criminal and public security secret forces, so as to find all kinds of criminals or suspects in advance.

5. Defend key parts. Divide the key parts of the community, establish files of key parts, and strictly take various preventive measures to ensure the safety of key parts.

6. Tracing the accident. According to the size of the accident, cooperate with the public security organ or investigate it separately. Participate in the investigation of major accidents (fire accidents, etc.). ).

7. Confidential work. Assist relevant departments to do a good job in confidentiality and crack down on stealing and selling party and state secrets and company secrets.

8. Safety and fire control work. Responsible for community fire safety work, leading the organization of community guards and voluntary fire brigades, and carrying out education, training and safety inspection.

9. Complete other tasks assigned by the management office, security organs and security organs.

(2) Post responsibilities of the sentry box

1. The employees (security guards) on duty must wait for the arrival of their successor colleagues and make clear the matters on duty before leaving their posts.

2. The successor should arrive at the post fifteen minutes in advance to learn more about the safety of the last shift.

3. The doorman should keep standing upright, refreshed, neat and clean, and be warm and polite to people.

4. During the period of duty, the public security situation found in the post must be recorded in writing and reported to the supervisor as soon as possible.

Don't leave your post without permission.

6. The doorman should close the door half or completely according to the actual situation, and put down the stall. Foreign vehicles should be inspected and registered outside the gate.

7. All personnel and vehicles entering and leaving the gate must be strictly inspected, verified and registered. All trucks entering and leaving must be inspected, and trucks leaving with goods must also show cargo loading and unloading licenses to prove this. In case of doubt, the suspicious personnel should be required to show their articles or goods before they can be released. If necessary, the relevant tenants/owners can be notified to check together.

8. When someone is injured in an accident, you must direct traffic, warn the rear car in time, carefully move the injured away from the dangerous position, call an ambulance and notify the control room to wait for support.

9. In the traffic accident where no one was injured, it is necessary to maintain order and make the traffic on the spot smooth. Then log the event.

10. It is forbidden to carry any inflammable, explosive or dangerous articles.

1 1. Anyone who visits outside office hours must register first, and the security guard must register the visitor's ID card and make inquiries.

Whether the reason is reasonable.

(3) Duty of patrol post

1. Patrol the public facilities of the community regularly to see if they are normal. If any change is found, immediately find out the situation and reasons, and handle and report it in time.

2. Memorize signals, telephone numbers and walkie-talkie numbers for emergency contact and timely contact with relevant units and personnel.

3. When on duty, you must concentrate, observe carefully, find peculiar smell, hear suspicious sounds and stand up.

That is to find out the situation.

4. Pay attention to the people coming and going and the things you carry. If suspicious persons and articles are found, they should be monitored at appropriate places and reported in time.

5. If you find thieves and hooligans, try to catch them immediately.

6. When the other party is found to be fighting or quarreling, it is necessary to go forward to persuade and stop.

7. Put out the fire immediately when you find a fire, and call the police quickly.

8. Prevent suspicious persons from setting fire in public places and placing bombs and inflammable and explosive articles.

9. Pay attention to whether the vehicles and equipment in the public parking lot are damaged.

10. If there is a vacuum in any post during patrol, you should temporarily take over the relevant post and immediately notify the foreman to handle it.

1 1. Pay attention to whether the cleanliness of the public places in the community is satisfactory and whether the lighting bulbs need to be replaced immediately.

12. Fill in the patrol report and check in or punch in at the patrol point on time.

(4) security guards should have etiquette and precautions when on duty.

1. tool

1. 1 Uniforms must be neat and clean.

1.2 Hair should be trimmed and combed regularly, and long hair is not allowed.

1.3 The beard must be shaved.

1.4 shoes should be polished.

1.5 fingernails must be trimmed regularly and kept clean.

1.6 Pay attention to personal hygiene.

polite

2. 1 When you meet a familiar guest, you must say hello politely.

2.2 All questions of the guests must be answered politely and patiently.

2.3 Even in the face of unreasonable guests, you can't abuse them casually. You must patiently explain why.

Because. If necessary, it should be conveyed to the superior for handling.

2.4 Try to smile and keep a cordial image.

2.5 Even if you ask a stranger, try to keep smiling and polite, and remember not to make trouble unreasonably.

Severe cross-examination affects the image of the management office.

2.6 It is forbidden to swear when on duty.

3. discipline

3. 1 When on duty at the security booth and security counter, the sitting posture must be correct.

3.2 When standing guard, the back must be straight, and it is forbidden to twist or faint.

3.3 You must obey the instructions of your superiors, not disobey them.

3.4 Even if the thief is caught, it must be handled by the superior, and it is forbidden to use violence without reason.

3.5 Don't smoke or eat snacks in front of the guests, and don't bite cigarettes or food with the guests.

People are talking about it.

3.6 Don't be late and leave early for no reason, even if there is any reason, you should report to your superiors first.

3.7 Be sure to be on time when handing over the shift, and explain to the next employee before leaving the post.

Employees who leave work will take over in the future, and it is strictly forbidden to leave without permission.

3.8 If there is a vacuum in a post, it shall temporarily take over the relevant post and immediately notify the competent department.

Reason.

3.9 It must be remembered that it is the responsibility of managers to serve the guests, and it is forbidden for all employees to ask the guests.

People demand anything in return. Even if the guests offer, they should politely refuse.

4. Work attitude

4. 1 You must pay attention to anything that happens around you.

4.2 If anything happens, try to stay calm and don't panic. And ruofa

If you can't handle it yourself now, you should report to your superiors immediately and ask for help.

4.3 If you find something suspicious, don't be afraid of trouble and give up tracing.

4.4 In case of guest complaints, you must listen patiently and try your best to solve the problem for the guests.

4.5 There should be a spirit of unity. Colleagues should take the initiative to help each other, and don't wrangle with each other when something happens.

Pass the buck and refuse to help.

4.6 If any business owner is found to be in need of help, he should offer help on his own initiative.

(5) the succession system

1. Successors should be prepared to take over 20 minutes in advance and take over on time.

2. The successor should count the items that should be handed over face to face in the duty room (such as handover book, flashlight, release sheet, walkie-talkie, etc.). ), and check the indoor and outdoor health and the performance of the items on duty. Record the problems found and report to the monitor and captain immediately, otherwise the successor will be responsible for the consequences of the problems found after taking over.

3. Successors should be responsible for checking successors, be vigilant and disciplined, and correct problems in time when found. Those who don't listen to advice should report to the security department, and successors should not cover up each other. If found, both should be dealt with seriously.

4. If there are problems due to unclear inheritance, the responsibilities of both parties shall be traced according to the specific circumstances.

5. The handover time has arrived, but the successor has not yet arrived. Loggers should make records (including time and successors) and report to the monitor immediately. When the monitor is absent, he should report to the security department, and he shall not leave his post until the monitor or captain arranges personnel to be on duty.

(6) Conference learning and training system

1. conference system

1. 1 The team committee consists of the team leader and the squad leader, and is organized by the team leader on Sunday of each month.

1.2 The content of the shift committee is to summarize the work of the month, and convey documents, instructions and the spirit of the superior meeting.

At the same time, study the work plan for next month and discuss the punishment decision of the research award.

1.3 The security plenary meeting is organized by the team leader to summarize the work of all members of the security department and give them a good praise.

People do good deeds, correct all kinds of mistakes, convey the spirit of studying relevant documents and arrange work.

A general meeting is held every quarter.

1.4 class meeting once a week, organized by the monitor, to summarize the work of the week and judge the products of the week.

Polar molecules and make records.

2. Learning system

The Friday of the last week of each month is the study time of the security office, which is presided over by the captain.

3. Training system

3. 1 every month 1-3 is the training day for the whole team and the squad leader, and the training content and others of the month are determined.

It matters a lot.

3.2 Three days on 27th, 28th and 29th of each month are the training time for each class, which is organized by each monitor.

Keep training records, and the training content will be notified by the security department.

(7) Provisions on police discipline

1. For group activities such as duty, training, assembly, etc., uniforms should be worn, and shoes should be distributed uniformly. Clothes that are not in harmony with uniforms are not allowed. In hot season, except for duty training, you can wear no hat in the office and dormitory. It is not allowed to wear vest, shorts, slippers or no coat outdoors.

2. You are not allowed to wear uniforms when you are on vacation or leave your residence.

3. Keep your personal appearance clean and tidy. Don't wear long hair (the ears on both sides of the hair can't touch, subject to the back collar) or hair with sideburns, long beard and nails, and don't wear rings or necklaces.

4. Check the police's ability and discipline once a month in each class. Those who fail to meet the requirements will be fined, and those who have great influence will be suspended.

Three,

In the spring of 2008, I passed the registration and was interviewed by the director of the company, so I was fortunate to be a security guard of modern property.

In the autumn of 2009, I worked in modern real estate for more than a year. Personally, I realize that as a security guard, it is difficult to say "qualified" and easier said than done. Whatever you do, you have a clear conscience. As our manager Shen said, security work is a militarized discipline, and enterprise management and security work involve all aspects. As a security guard, we should first dress neatly, because as a property management company, the security guard is said to be its facade, standing like a pine tree, sitting like a bell, and not being late for work, leaving early, visiting posts or sleeping in posts. Be polite to every owner and take the initiative to say hello. When you see the vehicles of the community owners coming in and out, you should stand at attention and salute. Ask strangers and vehicles carefully and register them. In violation of the regulations on fire protection, greening, decoration and sanitation in this community, it is necessary to identify and stop in time and report to the relevant departments or leaders for handling. As a security guard, you should be familiar with the building structure, the layout of buildings, the distribution of public facilities, the road direction in the area, and the flow law of vehicles and people. As a security guard, you must have the necessary public safety awareness and defense skills. Public security management and necessary investigation and evidence collection in this community. As a security guard, you should learn to communicate with the owner in your daily work, listen to the opinions and suggestions of the owner carefully, and learn to put yourself in the shoes to enrich yourself in practical work. As a security guard, we should stand up bravely, explain patiently and strive for the understanding and support of the owners. It laid the foundation for the future work. As Teacher Shi said, our property is "simple things are complicated, and complicated things are done every day". As a security guard, we repeat simple and complicated things every day. This requires every security guard to strictly abide by the company's rules and regulations, safeguard and coordinate the vital interests of the owners, so that every owner can live with peace of mind and peace of mind under the service of our modern property.

Personally, I am extremely proud of 2009. We are enjoying the happiness of our work, and this is also an extraordinary year for the modern property Longyou branch. Our efforts finally paid off. Jinxiu Longcheng was rated as "Quzhou Property Demonstration Community" by relevant departments. In this activity of "Second Re-evaluation and Second Creation" in Longyou County, our company was praised and affirmed by relevant departments and leaders, and was rated as "advanced collective". The two communities were also rated as "advanced units of county greening". Although these honors are inseparable from our usual efforts, they will all become the past and can only be used as the driving force for our future work. We can only ask each of our security guards to be anxious for the owner in the future work. As long as we work hard, we can always get the trust, understanding and support of the owners. I hope that every security colleague will twist into a rope, think in one place, and work hard for the long-term stability of our community and the development and growth of our modern property.