Etiquette and courtesy of property customer service

The etiquette image of property customer service is a reflection of the property's own image, demeanor and accomplishment. What are the polite expressions of property customer service etiquette? The following are some of the contents I collected, hoping to help you.

Courtesy terms of property customer service: miss, lady, madam, gentleman, comrade, elder sister, aunt, teacher, etc.

Greetings: Hello, good morning, good afternoon, early morning, good morning, good afternoon, good evening, you are back after a hard journey.

Welcome: Welcome to our community, welcome to our building and welcome to visit.

Congratulations, Happy Holidays, Merry Christmas, Happy New Year, Happy Birthday, Happy Wedding, Happy New Year and Prosperous Wealth.

Farewell: Goodbye, good night, see you tomorrow, have a safe trip and welcome you to come again next time.

Apologize: I'm sorry, please forgive me for disturbing you. It was rude.

Thank you and I appreciate it.

Response: Yes, OK, I see. Thank you for your kindness. You're welcome. It's okay. This is what I should do.

Question: What can I do for you? what can I do for you? Can I help you? Do you have anything else?

Basic courtesy expressions 10 words: hello, please, thank you, sorry, goodbye.

Property customer service behavior posture: correct. It is required that the head is straight, the neck is straight, the shoulders are flat, the eyes are looking straight ahead, the chest is raised and the abdomen is closed, the arms are naturally drooping, the heels are close together, and the hands are folded in front of the abdomen.

Sitting posture: decent. Sit still, stand up straight, slightly tuck in your abdomen, and don't put your hands under your hips, legs or knees. Ladies' legs are close together, and they can be stacked, placed in parallel, placed back and forth or crossed. Slightly leaning forward shows respect and modesty.

Attitude: Steady. Shoulder stability, natural arm swing and moderate pace are required. Don't look around in a hurry. Note: don't put your hands in your pockets when you walk; No more than three people in the workplace; When you meet a host or guest, take the initiative to give way and say with a smile. Hello! ? .

Squat posture: If you are holding a low object, you should keep a generous and correct squat posture. The basic essentials of elegant squatting posture are: one foot in front, one foot in the back, two legs squatting, the front foot touching the ground, and the calf basically perpendicular to the ground; Heels up, feet on the ground, hips down. Never plant your head first, like an ostrich hiding in the sand.

Shake hands: When shaking hands with people, the strength should be moderate. Don't hold it too long, too hard, nor too soft and weak; Don't shake each other's hands hard; Don't shake hands with wet hands. Look at each other and smile at the same time, so? Nice to meet you? Or? Nice to meet you? . The woman held out her hand before the man could shake it.

Gfd property customer service clothing: working hours should be uniform work clothes made by the company. Clothes should be clean and flat, with no obvious stains and damage, no cufflinks, and nothing in the jacket pocket. Do not wear vest, jeans, shorts, short skirts, collarless T-shirts, slippers and other clothes that are not suitable for wearing in the office.

Work card: You must wear a work card when you go to work. Don't open or cover it. Keep the work card properly and keep it clean.

Face: Male employees are not allowed to keep beards, eye stains, nose stains and earwax, nose hair is not exposed, and beards are not allowed; White teeth, don't eat smelly food before going to work. Female employees must wear light makeup, not heavy makeup, and avoid using heavy makeup. Don't wear exaggerated jewelry. Don't make up in public places.

Footwear and socks: keep bright and free of floating ash, and do not nail the bottom. Wear bare socks without patterns, and the socks are not exposed. The vamp should be kept clean and bright, and metal palms are not allowed to be nailed. Male employees must wear black leather shoes.

Hands: should be kept dry and clean, without long nails and colored nail polish.

Hair: Male employees are not allowed to have long hair, shave their heads and let their hair cover their ears and collars. Female employees should comb their hair neatly, don't do weird hairstyles, and be solemn and elegant. Operators shall wear uniform safety helmets.

Expression standard: smile sincerely, always smile, show enthusiasm, kindness and friendliness to customers and colleagues, and have a sympathetic expression when necessary. Cheerful personality, full of emotions, neither supercilious nor supercilious.