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Speech at the departmental deputy competition
Fan, deputy director of the department, delivered a speech: leaders and judges: deputy manager of the department delivered a speech.
Hello everyone!
Thanks to the post mechanism of the municipal company for giving me this opportunity. It's a great honor to walk on this podium and show your talents, prove your abilities and expound your views with so many outstanding colleagues. The position I am competing for is the deputy manager of the campus customer department of the branch. I will objectively explain my application ability, comprehensively discuss my overall thinking and specific measures to do a good job in the campus customer department of the branch, and accept the judgment of the leaders and judges wholeheartedly.
I. My Work and Specific Achievements in 20xx
Development is the starting point and income is the goal. In 20xx, when I was working as the customer manager of the government and enterprise department, I successfully completed the indicators of the government and enterprise department issued by the branch. By the end of 20xx, the annual revenue of the government and enterprise customer department was1/kloc-0.23 million, the annual plan was 87.75%, and the mobile business was/kloc-0.099. The annual plan is 1 10.5%, the port broadband is 87 1, the annual plan is 84.9%, the annual plan is 186%, and 749 3G mobile phones have been completed, including 390 smart phones, accounting for 52.07% of 3G mobile phones.
In the year of 20xx, the government and enterprise department closely decomposed various task indicators and times around the marketing activities carried out by the parent company and branches, planned early, started quickly, reported frequently and paid attention to the assessment. Specific measures are as follows:
1. According to the company's departmental task indicators for 20xx years, the first warp will go to each package area and account manager of the channel to clarify personal development indicators;
2. According to different customer groups, different policies, different products and different businesses in the regional market of this department.
According to the characteristics of sales methods, organize department account managers to conduct targeted product and marketing policy training every month to improve the marketing ability of account managers and increase their marketing means;
3. Insist on holding a weekly and monthly summary meeting of departmental marketing development, inform the personal business development of the current week and month, analyze the current situation, find the gap, find the reasons, find ways to clarify the departmental and personal marketing plans and methods for next week and next month;
4. Insist on daily real-time marketing announcements, keep abreast of real-time development trends, keep abreast of the reasons for backward individuals, urge individuals to accurately grasp daily marketing trends;
5. While grasping the construction of its own channels, help existing agent teams and develop resource-based agent teams, establish personal agents in various developed business client units, maintain existing development business, and provide competitive information for other networks; Promote the business development of undeveloped customer units through agents; Establish residents' networks and property community agents. In 20xx, the agency team of the Ministry of Government and Enterprise developed 357 mobile services and 192 broadband services, and the agency team's business development achieved remarkable results;
6. Pay close attention to the recovery of arrears and abnormal income losses.
The department will report the recovery of arrears in each package area every week and urge the people to carry out the recovery of arrears; Every month, there will be a special person to review the cross-subsidy users between government and enterprises to avoid abnormal income losses;
7. Pay attention to effective development and improve development efficiency.
Monthly collection of arrears users, early warning of leaving the network in the current month, maintenance and activation of list-level scheduling for newly developed silent users last month, urging people and appraisers to maximize development income and cost use;
8. Strengthen evaluation
According to the contract assessment method of incremental income in the package area, strengthen the assessment of account managers in each package area, and take the assessment as the starting point to guide and urge the benign development of account managers.
2. Understanding of competitive positions and work concepts
Work consciousness level:
First of all, as a deputy, you must understand the main working ideas and the overall goals of the department. And pay attention to the correct position, be a good supporting role, be a good staff. The main duties of the deputy are to try their best to collect all kinds of information for leaders' reference, provide all kinds of suggestions and opinions in time, and help leaders make smooth decisions. Secondly, we should have the idea of overall consideration and be a good coordinator, so that the decisions made can conform to the actual situation of the department and the wishes of most employees. At work, I will respect the core position of my job, ask for more instructions, report more, and have more heart-to-heart ventilation. Look at your own advantages and disadvantages dialectically, foster strengths and avoid weaknesses, unite and cooperate, and do it: do your duty without exceeding your authority, help without adding chaos, and make up for it.
Second, enter the role "quickly". The campus customer department is a team with sincere unity and tacit cooperation. When I enter this department, I must change my role as soon as possible, update my concept, adjust my mentality and work style, look at and solve problems with a brand-new eye, make my actions reflect the nature of the department's work, adapt to the humanistic environment of the department, and show the department's work style.
Third, the basic work should be "real". The departmental nature of the campus customer department determines that the starting point of all work is from the market, and the final destination is also the market. To this end, I will definitely go deep into the market, be close to users, collect and sort out first-hand useful information, and grasp the classification and stratification as much as possible, so as to facilitate scientific analysis, research and prediction.
Four, adhere to the "development is the last word", innovative work ideas and methods. To grow, enterprises must rely on development, the market is changing, and our working ideas and methods should also be developed. With the intensification of competition, we must find ways to continuously improve our competitiveness. First, we should call on all the staff of the department to guide the competition correctly, and ask the staff of each department to care about the business activities of the department, not only to understand their rights and obligations, but also to understand their responsibilities and requirements in the enterprise. At the same time, we should pay attention to subdividing the user market, and make use of the characteristics of our own multi-business to really play the bundled marketing card.
Marketing thinking level:
As a unique market segment, the campus market is an important strategic position for all communication operators. On the one hand, campus users have huge real consumption potential, they are also the backbone and opinion leaders of current and future social life, and even the main consumer groups in the future market. According to the six dimensions, the following marketing ideas are put forward for the campus market:
Channel level
Self-owned channel construction: establish a special self-owned channel marketing team of city and county companies and formulate a normalized marketing plan; Establish a social channel assistance and management team to help improve the ability of the social agent team, manage the daily marketing of the social agent team, and solve the difficulties and problems existing in the agency channel;
Personal agency on campus: for universities, middle schools and primary schools, expand 3G talents, teachers and work-study students who are interested in telecom products and various new businesses as personal agents to fill the internal development channels of campus and manage students with students and teachers;
Construction of campus franchise stores: 65,438+000% of university campuses will set up supermarket franchise stores, and 65,438+000% of primary and secondary schools will set up convenience stores and above sales outlets that can recharge phone bills, buy mainstream smart phones and pass cards as soon as they are bought, covering the campus and surrounding customer markets, meeting customer needs and promoting the promotion of telecom outlets.
Customer dimension
Schools and teachers' market: take the construction of digital campus as the starting point, take the switchboard service+teachers' group purchase as the starting point, upgrade and raise prices through the school network without worry, implement teachers' cross-subsidy, realize the promotion of the value of school fixed telephone and network and the anti-competitive stability, and promote the large-scale development of teachers' personal and family mobile and broadband services;
Student market: starting from sunshine education, it is closely related to school and student teaching factors; Take smart phones as a selling point to attract the perception of teenagers who are highly interested in new things;
Parents and families of students: Take the high phone bill, ultra-high-speed broadband and digital TV in the integrated package as selling points, and combine the group purchase of students' families to develop the overall business;
Marketing time dimension:
Before the start of school: the primary and secondary school market should contact the school's specific responsible personnel and class teachers to understand the students' dynamics, mobilize the development interests of the school's specific personnel, and make good preparations for the market at the first time; After contacting the relevant departments and personnel of the university, the university market mobilized all its own channels and social agent human resources, formulated detailed marketing plans, product policies and incentive standards, and made every effort to prepare for the marketing work at the beginning of the school.
Mid-term: the primary and secondary school market should be normalized to do a good job of visiting schools, carry out long-term marketing offensive against school leaders and class teachers, and carry out comprehensive business; The university market is dominated by franchise stores, 3G talents and teachers and students' agents, so it is normal to carry out on-site and personal marketing activities.
During the holiday period: students who have already done business are integrated with their families to carry out transfer marketing, while students who have not done business carry out door-to-door marketing of target customers one by one.
Terminal size:
Moderate price and complete functions: the high price of smart phones is also one of the reasons why college students are unwilling to use them. Although most students are very interested in high-speed web browsing and various applications of 3G smart phones, they are discouraged by the price. We can investigate students' demand for mobile phones, promote custom machine suitable for students, and promote sales in the form of group purchase and family integration.
Product dimension
Complete packages and favorable prices: Make a series of packages suitable for all kinds of consumer groups to meet the spending power of students at different levels.
Customer relationship maintenance
The competition in the campus market is huge and diverse, so good customer relationship is essential. Normalized customer unit visits are the premise of enhancing customer relations, and campus customer department must formulate a normalized customer visit system to maintain and enhance customer relations while grasping all kinds of competitive information in time;
Fine management and control work at the individual customer level, such as dynamic tracking of expenses, early warning mechanism of arrears, silent early warning mechanism, important festivals, birthday wishes, etc., not only ensures the development efficiency, but also enhances the customer's perception.
Thank you again for giving me this opportunity to introduce myself and sell myself. "Soldiers who don't want to be generals are not good soldiers", regardless of whether I can compete for posts this time, it is an experience in my career and a process of self-breakthrough. Whether it is successful or not, I will continue to do my job well in my present job and make my own contribution to the development of telecommunications.
Dear leaders, judges and comrades,
Hello everyone! As an ordinary legal worker, I feel very honored and excited to be able to stand on this podium today and participate in the speech of the deputy director of the intermediate people's court. Thank you!
In the Song Dynasty in China, there was such an upright official who was honest and upright. He fought for injustice and avenged the people; He loves the people like a son, and women and children know it. Yes, he is Qingtian Bao. Perhaps, he was a little far away from us in the Song Dynasty, but his way of being an official is also feasible today. I believe that in today's rule of law and building a socialist country ruled by law; In today's harmonious construction and implementation of Scientific Outlook on Development, it is even more necessary for our legal workers to uphold the spirit of Bao Zheng, do a good job in a down-to-earth manner, and realize their commitment to the word "serving the people" with practical actions!
Below, briefly introduce my personal situation:
My name is Shen Yong. I was born in August, 197 1. I'm party member, with a college degree. I am currently a judge of the Executive Board of Nanchong Intermediate People's Court. 1994 passed the cadre examination increased by the national legal inspection system and was transferred to Nanchong Intermediate People's Court as a clerk of the First Criminal Court. 1997, passed the first national examination for assistant judges and judges, and was appointed as assistant judges and judges successively. In April 2002, I entered the Executive Board through competition. During my work in the First Criminal Court, I actively participated in the trial of major cases, and was repeatedly rated as an advanced individual, with a third-class merit of 200 1. During the work of the Executive Board, many important cases designated by the Provincial High Court for execution in different places were successfully executed, which were affirmed by the higher courts and praised by the deputy leaders of our department. During his seven years in the Executive Board, he was rated as an advanced individual three times and an expert in handling cases twice.
Today, it is with these qualities that I boarded the podium with confidence. My quality is shown in the following points:
First, I have a good personal quality. I have a keen mind, am good at learning, stand firm, have a strong sense of responsibility, and have the spirit of struggle and pioneering. I work on principles, strictly abide by professional discipline, obey the leadership of the party, obey organizational arrangements, and be honest and clean. Use positive world outlook, outlook on life and values to guide your work and study, be a man, do things in a down-to-earth manner, and strive to be a noble and pure person. In the crackdown work in previous years, as one of the three clerks of the municipal court, I undertook heavy tasks and never relaxed. However, no matter how hard and tired you are, you have never complained. Because I know that heavy work will definitely bring about a rapid improvement in working ability. Some of my deeds have also been reported by Nanchong Radio and Television News.
Second, solid legal expertise. I am a legal professional, and my years of professional study have endowed me with rich legal knowledge. After taking part in the work, I also competed for the post to speak as a deputy. I didn't give up any learning opportunities, but used various opportunities to strengthen the study and update of legal knowledge. I participated in * * * *, * * *, * * and other training activities, which not only increased my legal knowledge, but also quickly applied what I learned to practice, and my knowledge and ability promoted and improved each other.
Third, it has rich experience in trial work. I have been working in the front line of the trial since I joined the work. I can bravely shoulder heavy burdens, take the initiative to undertake "hard bones" and "politics-related" cases, resist the pressure of all parties, and work together to achieve the completion of the cases. In solving the case that Xiaojiangou Town owed money to the construction company. Our case handlers went deep into the front line, endured humiliation when handling cases, and investigated and collected evidence according to law with a healthy spirit and fearless spirit, so that the case could be successfully detected. Through my own efforts, in recent years, my execution settlement rate is 79.3%, and the cash executed is 65,438+65,438+8 million yuan. In my new job, I will make flexible use of this advantage and constantly integrate new resources to solve practical problems.
Fourth, it has strong communication, coordination and management skills. I am steady, easy-going, enthusiastic and generous. I can play the role of bridge and link in my work, coordinate various relationships, enhance cohesion and do all the work well. Years of experience in court work have enabled me to establish good horizontal relations with many brother units. On the one hand, I can communicate and coordinate with my superiors, report my work in time and get along well with my colleagues. On the other hand, I can restrain my employees and bring a good team. Especially in the city court work experience, let me get all-round exercise in this position, and my comprehensive quality has been greatly improved.
Leaders, if you trust me and let me take up my new job, I will certainly live up to my great trust, work hard and innovate. Specifically, I will do the following:
First, sincerely unite and actively assist full-time work. Support, understanding and friendship among colleagues are more important than anything else. In terms of unity, we should put ourselves in a correct position, correctly understand and treat ourselves, be a good supporting role, be a good adviser, obey the leadership, be a good assistant, and help the chief to do all the work well. Be approachable in work and life, and strive to tell the truth, do practical things and seek practical results. Pay special attention to those comrades whose views are different from their own and unite them to work together.
Second, be strict with self-discipline, system and discipline. I will lead by example, unite people with the same goal, motivate people with effective management and drive people with my own actions. Strive to achieve the principle of big things, the style of small things, the unity of * * *, efficient work, and make the best use of people. Treat every employee with true feelings and love, so that their personality can be fully respected and give them a relaxed space for development and creation. I will use the system and job responsibilities to manage my subordinates and let them find their own position like compasses; As just as a ruler; Like the sun, it gives people warmth; Like bamboo, sum up every step.
The third is to grasp our own quality and make a breakthrough in being strict with ourselves and taking the lead in setting an example. Strike while the iron is hot. If I can compete successfully, I will strive to strengthen my self-cultivation, study hard, constantly improve my political and professional abilities and enhance my comprehensive quality. In the struggle for the legal cause, I should establish a correct world outlook, outlook on life and values, stand the test consciously, grasp the rudder of life in a complicated society, correct the course of life, be a virtuous and methodical person, and selflessly dedicate my youth and years to the legal cause I love.
Leaders and judges, if I succeed in applying, I will take this as a new starting point and earnestly honor my above commitments; Let the profession of * * * be more sacred because of our existence, and let the world be more splendid because of our obscure dedication, with louder applause and more brilliant career. If I can't succeed, I won't be discouraged, let alone depressed. Instead, I will work hard in my original job and repay the love of leaders and colleagues with my own practical actions in the most ordinary work.
Thank you!
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