Job responsibilities of property receptionist

Article 65438 +0 Responsibilities of property receptionists 1. Maintain good appearance, manners, hospitality and courtesy, and answer guests' inquiries accurately and patiently.

Second, assist the foreman to do his daily work and report to the foreman in time.

Three, familiar with the basic situation of office tenants (owners).

4. Be responsible for printing and proofreading departmental materials, documents and customer letters.

Be familiar with the distribution of letters and newspapers and the handling of special letters.

Six, daily inspection office customers, do a good job of registration. Violations of building management regulations should be stopped in time, and problems that cannot be solved should be reported to superiors in time.

Seven, pay attention to the daily dynamics within the scope of the company's property, and notify the relevant departments to deal with the problems in time.

Eight, strengthen the enterprise's awareness of safety in production, and implement the work of safety in production to this post. Be vigilant when on duty and always pay attention to safety and fire prevention.

Nine, consciously abide by the rules and regulations formulated by the enterprise and the employee code.

Article 2 Responsibilities of the Property Receptionist 1. Welcome customers, take the initiative to say hello and provide standing service;

2. Be familiar with the information of merchants, answer the owner's inquiries enthusiastically and accurately, properly handle the owner's applications and complaints, and timely convey the complaints to relevant departments for processing and follow-up;

3. Collect complaint information and report to the competent leader;

4. Assist in handling the settlement and decoration of merchants;

5, carefully record the succession;

6. Complete other tasks assigned by superiors.

Article 3 Responsibilities of property receptionists 1. Implement the rules and regulations of the department and ISO operating procedures.

2. You must wear uniforms during working hours and keep them clean. Before going to work, you should tidy up your face, put on light makeup and keep your appearance beautiful and natural.

3. Be familiar with the tenant/owner's company name, occupancy, company contact person and telephone number on each floor of the building.

4. Patiently answer customers' inquiries and be friendly. Meet the reasonable requirements put forward by customers, or provide customers with opinions or suggestions to solve problems.

5. Receive visiting customers, answer questions and give clear instructions.

6. Assist in dealing with customers' newspapers, mails and bad mails (registered mail, express delivery).

7. Receive customers and telephone calls in standard Mandarin or English, and speak clearly, fluently and cautiously.

8. When on duty, don't chat with other employees or talk about things unrelated to work in the lobby.

9. Do a good job of confidentiality, and don't disclose the customer information and situation of the building to irrelevant personnel.

10. Carry out all major activities and VIP reception activities to ensure that the work under its jurisdiction is enthusiastic, accurate, meticulous and thoughtful.

1 1. Complete other tasks delivered.