How to improve the satisfaction of property parking management?

Parking difficulty and poor environmental sanitation are common problems in daily parking management of property service enterprises. How to do a good job in parking management, make vehicles enter and park safely in order, reduce accidents, fire emergency treatment and other issues, is a problem that property service enterprises have been trying to solve. Through years of research and consultation in the property industry, the information consultation in the upper study room provides you with the management method of property parking lot in combination with the actual situation of the property.

There are two reasons for the low satisfaction of property parking management. One is engineering design, including the size and quantity of parking spaces, the entrance and exit of parking lots and other hardware problems; The second is order maintenance, including parking lot access, parking regulations, ground hygiene, air quality and so on.

1- How to solve the problem of few parking spaces and narrow parking spaces?

At present, there are few and narrow parking spaces in many old residential areas in China due to pre-construction planning problems. It is a common phenomenon that the increase of domestic car ownership leads to insufficient parking spaces. Therefore, it is suggested that property service enterprises can give priority to providing parking spaces to community owners by configuring automatic vehicle identification system, and temporary vehicles can be released or prohibited according to parking conditions.

In addition, the property can also be divided into various types of vehicles for refined parking management. For example, in a residential area in Shanghai, different models and charging standards are divided according to different time periods, which reduces the contradiction between the owners of fixed parking spaces and temporary parking, and the fixed parking spaces are also semi-circulating.

2- How to solve the environmental sanitation problem of the parking lot?

For the underground garage, it is suggested that the property should install an induced draft fan to adjust the ventilation mode and temperature of the garage; In addition, garbage bins are set at the entrance and exit of the parking lot to reduce littering.

For cement floor cleaning, in order to avoid secondary dust, wet cleaning can be carried out at intervals. First, clean the floor with a floor cleaner or cotton mop and dry it. If it is a parking lot with epoxy floor, it is especially necessary to avoid the strong corrosive medium soaking the floor paint film for a long time.

3- Parking order maintenance, on-site maintenance management.

Customers often complain about the phenomenon of disorderly parking, so we suggest that property companies increase the configuration of parking lot guidance system on the one hand, so that customers can quickly find vacant parking spaces; On the other hand, increase the number of video patrols by security personnel, discourage on-site parking guidance and illegal parking, and ensure on-site parking order.

4- Diversified charging methods to improve service convenience.

It is suggested that the property should use WeChat, Alipay and other charging methods, and when economic conditions permit, small self-service payment function can be developed to improve the efficiency of parking lot access;

5- Collect users' parking satisfaction and suggestions regularly.

It is suggested that the property management company can collect the owner's evaluation of the parking lot service through the third-party investigation, so as to make targeted improvements; In addition, collecting users' opinions and suggestions on the use of parking lots through user surveys can better provide excellent parking lot services for owners.

Example: parking guidance system

Parking guidance system is an indication system that can guide vehicles to enter the destination parking space smoothly. Generally speaking, it refers to an intelligent parking guidance system that guides vehicles to park in empty parking spaces in parking lots. The parking space is detected by the detector, and the information of the empty parking space is displayed on the display screen, so that the driver can park conveniently through the display screen. Mainly suitable for large and medium-sized underground parking lots, widely used in public parking lots such as government office buildings, railway stations and shopping centers.

The author went to the Information Consulting Laboratory of China Property Enterprise Research Center.

Shangshufang Information Consulting Co., Ltd. is a domestic property service industry research and consulting company, founded by industry veterans and outstanding academic teachers. Since 2008, we have provided professional consulting services for various domestic property service enterprises, including project feasibility study, customer satisfaction study, property management assessment, emergency management risk assessment and unannounced visits to property services. , has been highly recognized and supported by customers.

After years of development, Shangshufang Information Consulting has set up branches or offices in Shenzhen, Guangzhou, Beijing, Changsha, Chongqing, Chengdu, Kunming, Hong Kong and Singapore. In recent years, a professional third-party research system has been established by using new technologies, which can realize online and online data collection and create a three-dimensional all-round research channel. Accumulatively serving more than 1,000 enterprises, conducting surveys in more than 200 cities above the fourth tier in China, with more than 10000 projects (buildings), collecting more than 2 million pieces of data, exporting more than 1000 professional reports and delivering more than 200 professional speeches.