What is a better way to collect property fees?

1. Be confident in the charging work. First, we toll collectors should be confident; The second is the confidence of the team.

2. Create a charging atmosphere. Let employees work with the collection of property fees. For example, order maintainers, cleaners and maintenance workers can remind owners to pay property fees when they meet familiar owners who don't pay property fees.

3. Strengthen fee training. Every day, paying members will hold a summary meeting together, and the problems they encounter will be discussed on the table, and everyone will study the countermeasures together.

4. Establish "through train" and "barrier-free passage". For the problem that the charging work is blocked, the property management can try its best to solve it for the owner in the first time, with high speed and efficiency.

5. Put an end to procrastination. Including two aspects: first, don't let the owners delay, and second, don't delay in solving the property problem.

6. Don't be fooled by the owners who refuse to pay the fees for no reason and have a good attitude towards the property. If the owner complains about you, we will also complain about the owner, and we must stand firm in charging.

7. For owners who can't be contacted, try to get the contact information of the owners.

8. Clear division of labor, suit the remedy to the case. For the problems in the process of charging, it is necessary to treat them in a classified way and divide the work professionally; Charging time is tight, so it is necessary to quantify how long it will take to solve the problem.

9. Dare to face and solve the remaining problems. It's good to have problems exposed. The longer the backlog, the more difficult it is to solve. If you can't solve it yourself, don't overstock it. You must report to your immediate superior at the first time and try to solve it as soon as possible.

10. Pay attention to communication with key customers. Some owners who are in arrears have a great influence on the owners. They can communicate through "persuasion" and maintain good communication with the "core figures" in some owners' minds, which will have a positive impact on other owners.

1 1. The charging work should be "heart-to-heart, words and deeds are consistent", and charging members should maintain a proactive attitude and ways to collect property fees. To sum up, I still hope that the property can do its duty and manage it well. Owners should also cooperate with the property and pay the property fees in time, so as to achieve a virtuous circle.