Job Recruitment Website - Property management company - Summary of trainee work of property engineering personnel
Summary of trainee work of property engineering personnel
I. Operational aspects
In 20xx, with the strong support of leaders at all levels and the hard work of all staff, xx Property Service Office has made some breakthroughs in management, and the collection of property fees has been greatly improved, with the property collection rate reaching 95%. According to the preliminary accounting, the income of xx property service office in 20xx exceeded 3 million yuan, and the management ability of the property service office was gradually improved. Achieve safe production without accidents, stable employees and labor disputes throughout the year.
Measures 1 Carefully sort out the arrears in the previous period, and implement tasks, responsibilities to people and special collection for the part that can be collected. For units that deliberately evade and maliciously default, we wait for the opportunity and send a reminder by registered mail, which increases the pressure on enterprises that default, and has achieved certain results.
The collection of 2xx property fees takes the form of service first and then charging, and the utilities are also paid by the company to the water supply and power supply department. The company invested a lot of money in the operation process, which virtually increased a lot of risks. In view of this problem, after careful analysis, I decided to collect property fees and utilities in advance, and will implement it for new enterprises from the fourth quarter of this year, and gradually transition to old customers and big customers, so as to improve the collection rate and reduce business risks.
Initiative 3 dismissed a group of people who seriously affected the stability of the workforce at the end of last year.
The fourth measure is to solve the problem of employee annual leave left over from the previous period. According to statistics, employees in the security department have more than 1000 hours of annual leave for various reasons. In order to digest these hours without increasing extra expenses, I took the lead and set an example, leading two managers of the security team to their posts, trying to overcome unfavorable factors such as hot weather and physical fatigue. We even stayed up for 48 hours, gritted our teeth for more than a month and finally solved the problem raised by this employee many times, ensuring the stability of the team.
Initiative 5: Hold regular meetings of team leaders and key employees and actively communicate with employees, solve their demands in time and listen to their ideas carefully. Employees are full of energy and have no emotions.
Second, management.
In 20xx, I carefully studied the company's documents and implemented them in time. Strengthen internal control and build a staff with high sense of responsibility and cohesion. In order to better implement the system, we conducted an internal audit on site service and internal control in strict accordance with the audit plan at the beginning of the year, and accepted the audit of China Quality Certification Center in 20xx 65438+ 10.
Initiative 1 actively sort out various management systems and processes, introduce a number of management systems according to the actual situation of xx, and strictly implement them, so that the systems do not become a mere formality.
Initiative 2: Strengthen the management of overseas expansion funds and establish and improve the internal control management system. There are strict management and supervision on several joints such as "receiving", "crossing" and "supporting".
Measure 3: Strengthen cost management, save energy and reduce consumption, reduce costs, tap potential, increase outreach, form top-down cost awareness and management awareness, and create an atmosphere in which all staff pay attention to benefits.
The fourth measure pays attention to the influence of managers' own quality on employees, and always exerts a subtle influence on every employee with rigorous work style, serious and responsible work attitude and professionalism;
Third, service.
In 20xx, we broadened our thinking and boldly thought in the process of serving the owners, and together with the management committee and management company, we provided innovative, efficient and high value-added services for enterprises entering the park. According to statistics, the service satisfaction rate has all reached the standard, which has a certain increase compared with the same period in 2009.
Initiative 1 closely cooperate with the requirements of "upgrading archives and innovating management" put forward by the management Committee, and do a good job in vehicle management, greening and weeding in the park that the management Committee leaders are concerned about.
The second measure is to implement the system of regular communication and return visit, and report the operation of the week to the management Committee on time every Friday.
The third measure is to pay close attention to the management mode of IT enterprises, understand their service status and characteristics, integrate characteristic services into existing property services, give full play to the characteristics of R&D companies belonging to the telecommunications industry, and assist owners to provide convenient services such as mobile phone network transfer and number network transfer.
20xx is the first year of the company's three-year rolling development. I will base myself on my post and strive to lead all the staff of xx Property Service Department to make their own contribution to building Ctrip property brand!
Summary of probation work of property engineering employees At the beginning of two years, Li, the general manager of the company, once again put forward the strategic policy of "starting a second business" and put forward the working purpose of writing a new chapter of quality property service in xx years with "five hearts". Work closely around the implementation of the target management responsibility book issued by General Manager Li. The work of the past year is summarized as follows:
First, briefly describe the completion of the indicators.
At the beginning of the year, it was decomposed according to the target management responsibility letter issued by General Manager Li, and each task index was defined according to the department, project signing department and project target responsibility letter. Scientifically arrange and strengthen the "three-all management", in order to build a brand with Chaoyang characteristics, establish a good corporate image, realize diversified management, strive to create a double harvest of social and economic benefits, firmly grasp the main line of property service work, work hard, and better complete the economic tasks assigned by the company. Over the past year, despite the change of project manager and supervisor, with the increase of property legacy problems, safety problems and service defects, the collection of property management fees has been affected, but we have managed to complete the charging task, such as: the charging rate of the new West Blue Project is 96%; Zhongtian Garden Project Charge Rate: 98%; The charging rate of Sunshine Jiating Project: 98%; The charging rate of Zhonglian Yihuayuan Project: 96%; All charging rates of Fengtai Project:100%; The charging rate of Huamao Yulong Park Project: 98%.
When Mr. Li announced the company's operation at the beginning of the year, he said: the profit of the whole company is about 80 thousand yuan. The enterprise already has a certain scale. As the vice president of the company, such profits have been wronged for a year, and now I can finally save some face.
The second is to review and reflect on the implementation of rectification.
From the implementation of the management plan at the beginning of the year to the strangulation in the middle of the plan, we began to seriously review it. It's like writing brush characters are clear and smooth at the stage of transition, but the finishing touch somehow ends or doodles, savoring the works of the past year, as if everything has a fly in the ointment; In short, summarize xx years from a personal point of view: only seek innocence, not nothingness.
There are also many unsatisfactory places, mainly in the following aspects:
1, the training was not true and detailed, and the training was done. What is the training effect? The summary is not enough.
2, lack of perseverance in the work, lack of a grasp of sticking to the end.
3, ideas can't keep up with the situation, not mobilizing everyone in the development and innovation, and listening to everyone's opinions is not enough.
4. The system is too emotional. There is no further quantitative system, and the system is implemented.
5. Corporate culture has not been substantially strengthened. Companies and employees should be in partnership, which is not enough to enhance employees' sense of belonging and responsibility.
6. Create a corporate brand. Enterprise is life, and brand brings benefits. Property companies should be well-known and have a good reputation in building service brands. Employees are image representatives, and brand education should be strengthened.
7. Careless and unclear target management. The responsibility target plan needs to be improved in the aspects of foresight, scientificity, comprehensiveness, systematicness and possibility. At the same time, it is necessary to strengthen plan management and process control, cultivate employees' plan awareness and strive to complete the plan.
Three. Work plan and train of thought for xx years
In xx, I will closely follow the company's development plan. On the one hand, I will conscientiously complete the tasks assigned to me by General Manager Li. On the other hand, I will continue to strengthen the company's own system construction, further expand the business scope, improve the service quality, and build a reputable and powerful property management brand.
(1) further innovate the working mechanism, strengthen internal management, expand business, and make the company's development reach a new level.
After several years of efforts and development, our company's work has been standardized and its business scope has been further expanded. In xx, we will further innovate and improve the working mechanism and management mode, further strengthen the internal management level, continue to consolidate and improve the existing system, deepen the reform of the internal mechanism, try out the quota, posts, remuneration and management responsibility system, clearly implement the target responsibility system for community management, and seek benefits from management; Relying on existing projects, further exploring new markets for property management is a key task to promote the company's development and economic situation to improve significantly.
(2) Strengthen the cultural construction of enterprises and communities, and build a Chaoyang property brand.
On the basis of completing the central task, the company should focus on xx's corporate culture and community culture construction, continue to improve the company's website, strive to do a good job in community cultural activities, expand the service depth and improve the service quality for our company with the in-depth expansion of corporate culture and community culture construction, and continuously strengthen community property management and enhance market competitiveness.
(C) to strengthen human resources training and talent team building
It is necessary to strengthen training and study to improve their professional quality and overall management level; Strengthen the introduction of high-tech and high-ability talents, tap the internal technical potential through training, and discover, cultivate and reserve technical talents. By building an internship base for property management with Shaanxi University of Finance and Economics, we will select outstanding graduates and strengthen the construction of talent team.
Finally, today I want to take this opportunity to express my wish: thank Mr. Li for his support to my work, and thank all my colleagues in the property management company who have been with me through thick and thin for their help and trust. May xx Company be good, hello, I am good, and hello everyone.
Summary of the internship work of property engineers 3. First of all, thank the company leaders for their trust in me and give me a platform to fully show myself and realize my self-worth. 20xx joined the company in June, and it has been more than three months. In three months, I gained new experience, which made up for the post cognition, nature, business skills and ideological improvement of the director of xx Youth Management Office, and also challenged my career.
Property services involve all aspects, especially dealing with customers. As an "owner", you should have integrity, professional conscience and morality. Property service is the experimental field of people with lofty ideals and the thought of * * *. It is an ideal career for service industry practitioners. They work day and night regardless of nature. People run home in the rainy and snowy days of holidays, but they have to stick to their posts.
During my three-month tenure, I have done the following:
1, act according to the system, set an example, lead a group of people to do a good job, and implement various goals in a planned and step-by-step manner;
2. Train the team to improve their skills, establish trust and mutual trust among employees, and gradually become an efficient team with unity, communication, cooperation and trust;
3. Completed the owner's symposium, Mid-Autumn Festival friendship, Teacher's Day and Double Ninth Festival to visit the owner's home and send flowers. So as to establish mutual trust between the owner and the management office and improve the relationship between them to a certain extent;
4. Pay attention to the construction of customer service team, adhere to the principle of charging items, and basically complete the economic indicators set by the company; Property service charges, parking fees and diversified business charges are being carried out in an orderly manner.
In the future, I will continue to learn and improve my professional level, knowledge, skills and management level, abide by good professional ethics, ensure everything is implemented, and achieve good economic benefits; In practice, we should be careful, patient and sincere in treating the owners or colleagues, and strive for the satisfaction of the owners and colleagues. Finally, I will make unremitting efforts and struggle to realize my life value. Better serve the company, the owners and the employees.
Summary of the probation period work of property engineers 4. First of all, thank you for giving me the opportunity to work, grow and study in xx property management company. During the one-month probation period, my main job is to be familiar with the environment, personnel and institutional processes. Through learning, I am familiar with the whole operation process of the company's projects. At work, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, and at the same time actively sharing worries for the leaders and giving good ideas; Ask colleagues modestly for questions you don't understand about the project, and constantly improve and enrich yourself. I hope I can integrate into my work as soon as possible and make greater contributions to the company. With the help of company leaders, all employees have been working for 1 month, and the work report during this period is as follows:
A, fully familiar with the company, project personnel environment, system process, feel the company's corporate culture.
When I joined the company, all employees in the company, under the leadership of the boss, were full of enthusiasm and enterprising, showing a vigorous corporate atmosphere. Encouraged by this good corporate culture, I quickly put myself into my work.
Second, correct mistakes and put forward reasonable suggestions:
Due to various reasons in the early stage, the work of the property management service center lags behind, especially in engineering maintenance. Through efforts to deal with them one by one, fully investigate and study, and scientifically and reasonably implement various matters explained by company leaders; Reasonably combine the property management characteristics of farmers' resettlement houses; On the premise of referring to the operating rules of the same industry, the property management of this project has been adjusted.
Three, standardize the management system, improve the project execution ability:
After taking over the project, talk with the employees of the department one by one to enhance understanding, and use regular meetings and temporary meetings for training, including national, provincial and municipal standards such as property management regulations, decoration, building quality standards and shelf life. Find problems and hidden dangers in the work, explain and learn to eliminate them in time, and improve and establish some rules and regulations on the basis of making good use of the original system:
1. Decoration inspection system;
2. The weekly service implementation system of the Security Department;
3. Distribution scheme of cleaning service workflow;
After preliminary standardization and adjustment, every employee truly takes responsibility to people and rewards and punishments to people; Conduct regular training and assessment to effectively improve the professional service knowledge and skills of employees. At present, the service consciousness and customer service ability of the project staff have made great progress. After more than a month's work, although some achievements have been made, there are still some shortcomings. For example, the maintenance of other projects cannot be completely solved in time, and we are trying to solve them one by one. I believe that under the leadership of General Manager Ye and the support of company leaders, the work of Guilin Cuidao Property Service Center will definitely make greater progress.
Summary of probation work for property engineers. I worked in Tongren Park from June 20xx to June xx, which lasted for 6 months. From groping to familiarity, from being at a loss to self-confidence, every step of my progress has been enthusiastically helped by company leaders and colleagues, and won the understanding and support of most owners and tenants. If there is any merit in the work in the past six months, it is not because of my personal ability, but because we have a high-quality team and a group of enthusiastic and dedicated property managers. The purpose of this summary is by no means to whitewash oneself, but to achieve two purposes: first, calmly review the gains and losses of this period of work, sum up experience and learn lessons; Secondly, take my own experience as a case to provide reference for the company to train and train talents in the future.
My work in the past six months can basically be divided into three stages.
The first stage, the groping stage.
From the beginning of June to the end of July, xx. At this stage, on the one hand, we should grasp the basic situation of the community as soon as possible, on the other hand, we should ensure the normal work of the community. Due to the short handover time, many things can only be learned by doing. During this period, the daily work of the management office mainly depends on the effective command of the company leaders and the high consciousness of the management personnel. During this period, we can actively report to the leaders when dealing with major events and take measures quickly. There are no serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, without serious consequences.
The second stage, the trial stage.
From the beginning of August to the end of September, xx. At this stage, in addition to continuing to learn and maintain the normal operation of the community, we also began to incorporate some of our own management concepts to add some personalized colors to the management of the community. The main tasks are: 1, improving the working and living environment of employees; Set up independent monitoring room and security dormitory; 2. Establish employee files, owner files and contract files, and track the implementation of the contract; 3. Emphasize that management should be traced, and abnormal situations should be recorded in writing and closed; 4. Adjust employees' work arrangements, emphasizing timely maintenance, collection and contract management; 5, handle the relationship with residents, strive for each other's understanding and support.
1 has set up independent monitoring room and security dormitory, which makes rational use of space and effectively uses and protects monitoring equipment. Second, learn more about family information and lay a foundation for future management. Contract tracking is mainly to understand the implementation of the contract and supplement the unimplemented terms. Item 3 mainly changes the phenomenon of no report and no record in management. Fourth, after the division of labor, the collection work has been significantly improved, providing convenience for residents. Fifth, properly handle the relationship between the property management office, tenants and development companies, and tactfully solve some problems. The main idea of work in this period is that there are many problems to contact and deal with, so there are many opportunities to make mistakes, but generally they can be adjusted in time. Bold attempts are very helpful to improve your business ability.
The third stage, the promotion stage.
From xx year 10 to the present. The work at this stage is mainly to push employees to complete various tasks according to the plans and arrangements of the company and the management office. The key work is: 1, continue to complete the maintenance work quickly and timely, and do a good job of after-sales service. 2.5438 June+February to complete the preparation for the evaluation of municipal excellent property management community. 3. Actively contact the cable TV station to complete the installation work as soon as possible. Op 4. Prepare to test the air for heating this winter. Among them, the item 1 contains many things and covers a wide range. Basically, various maintenance can be implemented according to the company's policies and supplemented in combination with the actual situation of the community. All parties have responded well, but there are still some flaws in some work, and individual issues are not decisive enough. The second work is also going on as planned, and has achieved certain results, and there is still a lot of room for improvement. The third and fourth tasks are in progress. Generally speaking, during this period, the work thought is clear, the coordination with colleagues is good, and the work efficiency is high, but sometimes the consideration of problems is not comprehensive enough, and there are still many places to be improved.
After half a year's work, I am familiar with the workflow of grass-roots management, and I can basically combine what I have learned with practice to form my own set of working methods and have a deeper understanding of the company's philosophy. I feel more and more at work that being honest with others and doing things honestly may bring me some trouble in the short term, but the effect is obvious in the long run. Honesty itself is a good respect for company leaders, colleagues and owners, so as to get real understanding and support, and many seemingly difficult things will be solved. In the future, due to the high quality of the owners themselves, with the deepening of the understanding of property management and the improvement of the degree of attention, it will inevitably improve the transparency of management and make the property management behavior more standardized. Therefore. Honesty is not only a slogan, but also a prerequisite for the survival of enterprises.
This half year's work has also exposed some problems, such as weak equipment management and insufficient attention to some details, which need to be improved in future work. At the same time, I hope to have the opportunity to learn and master more skills in more mature communities and improve my professional level. Determined to put more time and enthusiasm into the post, complete all the work assigned by the company, and live up to the expectations of the company leaders.
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According to the relevant laws and regulations of our country, the house de