Personal work summary of property management

The unforgettable work life is over. Looking back on my past work, I have gained a lot. Let's work hard and write a work summary. So, have you mastered the format of work summary? The following is a summary of my personal property management work (generally 6 articles) for your reference only. Welcome to reading.

Personal Work Summary of Property Management 1 Looking back on the coming 20xx years, under the care and guidance of the company leaders, all the tasks delivered by the company have been basically completed. During my work in the community customer service center, I learned how to serve well and how to deal with the problems raised by customers. In this year, lead the customer service center staff to seriously study and implement the company's total quality education and improve the service level. Always put safety management in the first place, which is summarized as follows:

1, do a good job in training the daily safety management business of the security team.

2, organize learning and drills, improve the ability of fire prevention and emergency.

3, do a good job in the daily inspection of facilities and equipment and supervision and management of outsourcing units.

4. Do a good job in training the daily safety management business of the security team; Organize learning and drills to improve the ability of fire prevention and emergency response; Do a good job in the daily inspection of facilities and equipment and the supervision and management of outsourcing units; For example, the residents in Room XXX A6-22 did not listen to the dissuasion of the customer service center staff, but still went their own way, making holes in the beams and illegally building scaffolding on the platform, which was a very serious problem. The customer service center will issue a rectification notice and collect evidence on the spot according to the property management regulations, and report the relevant evidence to the relevant government departments.

5. Strive to cooperate with the company to build the community into a harmonious and civilized community, and often lead employees to visit at home to understand the living and living conditions of the elderly in the community, which has won unanimous praise from residents.

6. Lead the staff to carry forward the spirit of loving their posts and dedication. For example, it rained heavily on May 7, and from 2 pm to 6: 3 am in the flood fighting operation, all the community staff played a noble spirit of loving their posts and dedication, and no one left halfway, effectively ensuring the property safety of the community.

7. Strictly ask yourself to do a good job in service, carefully understand the problems reflected by community residents, observe and find problems on the spot, adhere to the principle of people-oriented and attentive service, and follow up, implement and solve every problem with a positive and serious attitude. For example, the hedge in xxx school is too high and too long, which affects residents' travel. 7-1-1has been cleared, and chemicals are piled up in rental houses. Successfully coordinated 53 households and 84 households' ceiling leakage disputes.

8. Existing problems: Under the influence of the company's comprehensive quality education for more than a year, employees' service consciousness has changed, but the phenomenon of waiting for work still exists, and employees will not take the initiative to find problems at work, which has certain dependence. Civilized manners and service terms have not yet become habits, work efficiency is low, and leaders are absent.

Solving the above problems and strengthening execution are the key points for us to improve comprehensive quality education in the next step. Through performance appraisal and post responsibility system, the bad habits of employees' slacking off and muddling along are curbed. Community service makes me deeply realize that efficient, earnest, earnest and attentive service can stand firm in the increasingly fierce service industry in modern times and meet the service needs of modern people for real life.

In the new year, I also need to strengthen my study, cooperate with the functions of the security department, take the initiative to understand the dynamics of community security, understand the ideological dynamics of employees, stabilize the team, take the initiative to find existing problems, do a good job in the construction of security team and business guidance training, and do my part for the development of the company.

Summary of Personal Work of Property Management 2 20xx Annual Work hurried by in the busyness of all employees in Sunshine Home, without even waiting for us to turn back. 20xx year-round work is an important and crucial year for the company to seek development. Years ago, the company put forward the business philosophy of "grasping the target, focusing on profit, doing everything possible to generate income, doing everything possible to serve customers and participating in market competition in time", which made the management office realize the cruelty of competition under the market economy system. Sunshine Home is a property developed earlier by the group company. All kinds of public facilities are in the aging stage, and some aging facilities must be replaced. This will increase the difficulty of management and the cost of daily maintenance.

In order to keep up with the pace of the company and bear the baptism of market economy competition mechanism. At the beginning of 20xx, the Home Management Office formulated the working goal of "orderly management, standardized service, brand building and efficiency improvement". All staff of the management office earnestly follow this principle, and Qi Xin makes concerted efforts to forge ahead, actively seek new profit growth points and provide all kinds of paid services. In 2005, with the unremitting efforts of all the staff, we made breakthrough substantive progress in all aspects and made more classics for the management office 19.

In order to sum up experience, find out gaps, plan prospects and push the work of 19 to a new level, the work of 20xx is summarized as follows:

First, actively carry out various business activities to improve economic efficiency.

In the 20xx years' work, Sunshine Home Management Office has made great efforts in cost control, making the management office break through zero profit for the first time and create hard-won economic profits. After the work of 20xx was fully launched, in order to seek greater profit growth point, the management office called all employees to analyze and brainstorm under the framework of the company's goals and business ideas, and worked out business projects suitable for their own development according to the actual situation of Sunshine Home Community.

In the first half of the year, all members of the Sunshine Home Management Office actively carried out various paid business service activities. Such as "home cleaning service; Children pick up and drop off; Housing agency and other paid services. All the staff use the rest time to work overtime and carry out various paid services. All the staff in the family ***9 people carry out various business activities under the premise of ensuring the normal living order of the community. All the staff of the management office, regardless of gains and losses, use their rest time to carry out various paid services.

Do household cleaning, cleaning can not be done, security personnel to assist. Even the night shift staff have to take half a day to help. 20xx 1 month is the peak period of housekeeping. In order to let the management office make full use of this precious time to create profits, under the premise of ensuring the normal work of the community, four housekeeping staff are taken every day, so all members of the management office are making profits every minute.

No pains, no gains. As of June 10, the housing management office has generated a paid service profit of 10028 yuan, which has created certain economic value for the company.

Second, win new profit growth points with efficient and high-quality services.

Sunshine Home is an earlier project of the group company. The residential area is small, although the occupancy rate is high, but the household resources are not very rich. After several years of running-in with the owners, the property management company has formed a relatively mature management and operation mode. Owners have also recognized the property management company, but due to the small area, low fees and insufficient funds for property management, it is impossible to guarantee the normal operation of property management. According to this situation, the management office adjusts its working ideas in the 20xx annual work, while ensuring the stability of all work in the community, it uses existing resources to win new profit growth points, and makes up for the losses caused by the small management area by adding new points; On the other hand, Sunshine Home has been running in a relatively stable management mode. In the relative property management activities, highlighting the service mode of owner first only requires the brand not to pay attention to profit. In 2005, the overall thinking of the company was adjusted. As the Sunshine Home Management Office, we should maintain the stability of property management and create corresponding profits. In view of this situation, the management office innovates based on the existing management service mode, and the management fee is raised by service, so that the owners can feel the value-added services provided by the property, which is convenient for the management office to adjust the fees in time.

At the end of the first half of 2005, the management office raised the property management service fee of Sunshine Home, which rose to per square meter 13 yuan on the original basis. In this case, we need to win the owner's approval for the increase in cost with better service. After difficult explanation and communication, the management office finally raised the property management service fee to the highest standard in the national standard in July, which made the management office produce a new economic growth point.

Third, increase revenue and reduce expenditure, reduce costs and improve efficiency.

1, strengthen the charge.

In view of the fact that property management is a service industry with high investment, high cost and low return. To ensure that the work of the management office continues normally, it is necessary to control the various expenses of property management and ensure that it is collected in full and on time. By the end of June 1 1, the charging rate of the management office had reached over 98%.

2. Strictly practise economy and reduce costs.

This year, all the staff of the management office will carry forward the fine tradition of 20xx, always establish cost awareness and save costs.

Through the sweat of all the staff in the management office, the work of Sunshine Home in the first half of the year was solid and fruitful. By the end of 1 1, the completion rate of income target reached 124% and the profit was 56,336 yuan. 19 how to carry out the work and whether this good development momentum can be maintained?

Let me explain the implementation plan and work objectives of Sunshine Home Management Office in the second half of the year.

First, consolidate the new profit growth point in 2005.

In 2005, the management office raised the property management fee and the garbage cleaning fee, and in 65438+2009, the management office will focus on the collection and explanation of the property management fee.

Second, further seek new business projects, break through the routine, develop externally and radiate the surrounding areas.

The practice in 2005 proved that it is effective to develop diversified business ideas. In the work of 65438+2009, Sunshine Home will be more open on the existing basis, and its business activities will not be limited to the community, but will develop horizontally. Use existing resources to create every profit.

Three, improve management, people-oriented, steady development

People can create everything, and more classics can be found in the management office of 19. Strengthen management, improve the overall quality and cohesion of employees, people-oriented, so that all staff in the management service process towards a proactive direction.

A sweat, a harvest, sunshine home management office staff in obscurity, conscientious, but also in the accumulation of profits and customer satisfaction. Although we made some achievements in 2005, we couldn't relax our work in 19. We believe that under the correct leadership of leaders at all levels of the company, Sunshine Home Management Office will write a new chapter in the work of 19.

Personal work summary of property management III. Dragon-like prosperity, snake-like Spring Festival. With the festive atmosphere of the Spring Festival, we are striding forward along the road of hope in 20xx, summing up the gains and losses of the property service work in the past two years, and combining with the development strategy of the group company, we will continue to take the service tenet of "steadily improving the service level and challenging zero complaints" and serve the owners wholeheartedly. The work in 20xx years is summarized as follows:

1. Property fee and second-phase delivery:

⑴. 232 households were handed over in the first phase, with a property fee collection rate of 95% and an occupancy rate of 72%;

⑵. Handover of Buildings 7 and 8 in Phase II was successfully completed: 78 households. The quality of the pre-development company is excellent, the property is fully prepared, the handover process is relatively peaceful and smooth, and the handover process is relatively perfect.

2. Decoration management:

(1) ⑴.20xx Most owners concentrated on decoration in the first half of the year. We patrol the buildings, publicize the decoration management methods, and explain the problems raised by the owners in time. There were no major violations in the whole renovation process.

2. For the phenomenon that people often hold things against the intercom door during the decoration process, we have basically put an end to this problem through text propaganda, and at the same time mobilized the elderly comrades of all units to help supervise.

⑶. We handled the minor problems and reasonable demands of individual owners in the process of house decoration through effective coordination, and did not directly complain to the higher authorities throughout the year.

3. Hotel interior works:

⑴. The comprehensive property information platform has been initially established: owner information, decoration information, vehicle information, etc. Compile into a book, easy to find.

⑵. The construction of CITIC Property Theory Library has taken a solid step: the property management laws and regulations, decoration management and related property service theory knowledge have been kept in mind, and the service methods and methods of property employees are more flexible and effective.

⑶. The atmosphere of noble morality and helpfulness of property employees is getting stronger and stronger: the security guards and cleaners in the community have helped the elderly in the community to carry things upstairs many times, and the security guard Liu Yun found the owner's wallet and returned it to the owner in time, and the owner sent a banner of "I can't hide the money" to show his praise.

4. Safety management:

(1) At the beginning of the year, centralized training and lectures will be given to security guards every week: every quarter, security guards will conduct actual fire drills, throw hoses, put out firewood and oil fires, and let security guards master basic fire safety knowledge. Summarize the problems existing in the usual work, and everyone can speak freely and offer suggestions.

⑵. In the first half of the year, four cameras were installed at the intersection behind the delivery of houses No.7 and No.8.. At present, there are 20 cameras running 24 hours in the community. At the same time, security guards continue to patrol 24 hours a day, and the office conducts random inspection and supervision on the patrol effect from time to time. There are no accidents in the community all year round.

(3). The parking problem that the owner reacted strongly, first of all, we actively face it. Because the community is still under construction, we check the parking of foreign vehicles. For owners' vehicles parked irregularly, we will solve it by posting special slogans and warning tips.

5. Greening management:

⑴. A special person is responsible for the greening of the residential area, and a set of effective management methods are preliminarily summarized according to the actual needs, which lays a solid foundation for the greening management in the future.

⑵. The company has made several simple and warm reminder cards. Through the publicity and reminder during public security patrol, the owner's awareness of caring for flowers and plants has improved, and there has been no large-scale destruction of greening.

6. Community health management:

(1). Unified management, division of areas, responsibility to people. The health area of residential areas is divided into several responsibility areas according to the needs of work, and the person in charge is responsible. Sanitary area shall be cleaned twice a day, and railings shall be wiped 1 time a day. The overall sanitary effect of the community is good, which has been well received by the owners.

2. Community health examination and assessment. The staff of the property management office carry out health spot checks from time to time, and at the same time listen to the opinions of the owners through interviews, make reasonable choices, and actively improve the places where the opinions of the owners are relatively large, with obvious results.

Second, there are shortcomings:

1. The training work in the whole year is not active enough, and there is not enough communication with the owners, and the results are not obvious.

2. The stability of personnel is poor, and the service consciousness of grass-roots employees is not strong, resulting in the bad phenomenon of monks banging bells every day.

3. Individual employees are too selfish, which affects the team unity of the company and needs further guidance.

4. The way of collecting property fees is not enough and the flexibility is poor.

Third, personal testimony:

1. Be grateful for everything, thank those who give us pressure, and thank those who give you pertinent advice, because I believe that only if you really pay, will there be a reward-Heaven rewards diligence.

2. In today's competitive social reality, we must maintain a good attitude of being good at learning and learning, improve our comprehensive quality in an all-round way, and lay a solid foundation for future work.

3. Finally, I'll give you a word: if you manage where you are concerned, you will get results.

Personal work summary of property management for 4 200x years, with the support and help of the company leaders and departments, and with the joint efforts of my colleague Qi Xin, I successfully completed the functional work of the department according to the company's requirements and deployment. Through one year's study and work, the working mode has made a new breakthrough and the working mode has changed greatly. The work of the management office in the past year is summarized as follows:

First, the daily management of the management office.

Since the company implemented the "three decisions" and sub-management office, this has become a brand-new field of our work. _ _ _ management office is an important window department of the company's residential property service image, a daily maintenance, management and service organization under the leadership of the general manager's office, and a guarantee department to promote all work to the company's established goals.

The work of the management office mainly includes daily complaint handling, fee leasing, infrastructure equipment maintenance, environmental sanitation, greening maintenance, water and electricity maintenance and security. There are manuscript processing, file management, manuscript approval and delivery, meeting arrangement, study and training, inspection by higher authorities, visits from other units, guidance, etc. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.

Second, the daily complaint handling and maintenance work

1, handling complaints. In the whole year, * * * accepted a total of 1432 complaints, handled 1420 complaints and was processing 12 complaints, with a handling rate of 99%. Among them, there were 647 complaints about water and electricity, 49 complaints about house maintenance1piece, 30 complaints about security doors and unit doors1piece, and 64 complaints1piece.

In the whole year, the complaints mainly focused on 1, 2, 10, 16# roof building residents leaking water, the owners of buildings 2 and 7 complained that the construction noise of building 3 disturbed people, and the owners of buildings14 complained that the hotel room played mahjong at night and there was no roof garden. The owners of buildings 16 and 17 complained about the cooking fume and noise of the hotel, and buildings 18 complained about the noise of the kindergarten and the cooking fume. Most of them have been dealt with, but the owner of 18# building reported that the lampblack and noise in the kindergarten still exist. After coordination with the person in charge of the kindergarten, the kitchen has been relocated and has been significantly improved.

2, charging work. The annual fee collection work was successfully completed. Except for a few owners who refused to pay for some reason and the property was vacant, all the fees receivable have been recovered. The leasing work is also completed according to the quality and quantity, which can maximize the use of resources, try to revitalize funds and generate income for the company.

3. Daily maintenance. This year, according to the work plan formulated by the company at the beginning of the year, the maintenance, environmental sanitation and greening of basic equipment and facilities such as _ _ _, Xinxing Garden, Cuizhu Garden, Xiangzhou Garden and base camp have been successfully completed.

4. Environmental sanitation. In terms of maintaining landscaping, cleanliness and hygiene, we constantly improve and change management methods, and try our best to make landscaping intact, clean and tidy. There are no green pests, no deaths and no plant diseases in the area all year round, creating a comfortable and warm home for the residents in the area. In, our company won the title of advanced unit of Ivy in Hecheng District.

5. Water and electricity maintenance. Mainly in _ _ _ area, hydropower maintenance and daily management of 35 buildings including Xiangzhou Garden, Xinxing Garden, Cuizhu Garden, Group Company Headquarters, Hutian Garden and Shengzi Warehouse; The annual average monthly loss rate of hydropower is 2.2-2.8%, which is strictly controlled within the allowable range; Four power distribution rooms, five elevators, two booster pumps and fire-fighting facilities in the area are operating normally, and no safety accidents have occurred.

6. Decoration management. According to the work arrangement and plan at the beginning of the year, the decoration management has gradually entered the formal track this year. The new decoration service agreement and management regulations compiled by the company have been implemented, which reasonably blocked the loopholes in the previous imperfect decoration management, implemented the daily patrol registration system, and handled the problems in time when found. The phenomenon of illegal decoration has been significantly reduced and declined, and there have been no safety accidents and major complaints caused by violations.

7. Safety management. This year, the safety work is generally good, and no fire or robbery accidents have occurred in the area. However, in the second half of the year, a car was stolen in XX community. Fortunately, the case was solved and the stolen vehicle was recovered. Therefore, there should be no negligence, paralysis and luck in safety work, and more efforts should be made in the access management of foreign personnel and vehicles to avoid similar or more serious accidents.

Third, strengthen study and improve professional level.

Because I feel the burden of this department, and there is a certain distance between the knowledge, ability and experience of some employees in the office and their posts, I have never dared to treat it lightly. I ask all employees to strengthen their professional knowledge, learn from books, learn from leaders around them and learn from colleagues, so I obviously feel that there has been some progress this year.

Through continuous learning and accumulation of experience and knowledge, everyone has a certain working foundation and can deal with various problems in daily work. After one year's training, their organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all work, can treat all tasks with a correct attitude, love their jobs, and strive to implement them in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Four. Existing problems and future efforts

Over the past year, our employees have been able to work conscientiously and creatively, and have made some achievements, but there are also some problems and shortcomings, which are mainly manifested in the following aspects: First, most of the employees in the management office are non-property professionals, and many jobs are done while groping, so that sometimes they can't be comfortable, and the work efficiency needs to be further improved; Second, some work is not detailed enough, and some work coordination is not in place; Third, the theoretical level of relevant majors is not suitable for the requirements of the company's work.

Fourth, there are more and more vehicles, and the roads in the community are full of vehicles, which brings great security risks to pedestrians and vehicles. The main reason is the serious water leakage in the underground parking lot of the center. There are 125 parking spaces, of which 53 parking spaces are leaking, and the owners are unwilling to park their cars. Fifth, the hydropower losses in the base camp, Xinxing Garden and Cuizhuyuan are serious, mainly due to the aging and corrosion of pipelines and instruments, and the lax management of daily inspection, which leads to serious theft, leakage, running, leakage and dripping; Sixth, at this stage, many property infrastructures under our jurisdiction have passed the warranty period, and the expenses incurred are now borne by property, real estate and engineering companies.

Seventh, at present, the property management fees of Cuizhu Garden and Xinxing Garden under our jurisdiction are relatively high, and there are losses, mainly due to the small scale of the property and the relatively large investment in human and material resources. This kind of property is also an obstacle to the company's benefit growth, which is not conducive to the company's development. Summary of property management.

In the new year, we should focus on improving the professional management, service knowledge and work level of property management, and make contributions to the development and growth of the company. We should strive to do the following: First, we should strengthen our study and broaden our knowledge. Study hard on property professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of property development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company; Second, pay attention to the style construction of this department, strengthen management, unite as one, work hard, and form a good working atmosphere in this department.

Continuously improve the service level and support and cooperation ability of the office to the owners and other departments; The third is to repair the leakage of the central underground parking lot connected with the real estate and Wang Defu supermarket, open the underground parking floor of Building No.7, relocate the distribution center of Peony Garden Elevated Supermarket, make rational use of it, park the vehicles parked on the roads in the community in the garage, and improve the disorderly parking order of vehicles in the community.

Fourth, strengthen the daily inspection and inspection of hydropower in the jurisdiction, establish a long-term management mechanism, stop the current situation of stealing, leaking, running, leaking and dripping from the source, and minimize the loss of hydropower; Fifth, in order to change the situation that property, real estate and engineering companies bear the cost of infrastructure maintenance endlessly, the housing maintenance fund must be activated. However, most of the properties undertaken by our company at present belong to pre-stage property management, and it is urgent to set up an owners' committee to negotiate with the owners' committee on the renewal of the property management contract and the use of maintenance funds.

Sixth, in small-scale property communities, owners' committees should be established as soon as possible, and the owners' committees should negotiate with each other to adjust and raise property service fees or the owners should implement autonomous management, so as to achieve a win-win situation for the owners and property management enterprises and avoid our long-term losses.

In the new year, all my colleagues will serve the owners with full enthusiasm, safeguard the interests of the company, actively provide quality services for the owners, create higher value for the company, and strive to achieve greater and better work results.

Five years of personal work summary of property management has passed quickly, and 20xx years have begun. Looking back on the past six months, with the care and support of leaders at all levels of the company, the property management office of Bauhinia City has always implemented the corporate philosophy of "building quality life for owners". Following the spirit of the principle of "owner first, service first", according to the actual situation of Bauhinia City, while doing a good job in property management services, we gradually straighten out and improve various management work, so that the property management work in the early stage of the property community gradually embarked on a standardized track, and the property management work has achieved certain results, which is inseparable from the hard work of the company's leaders and employees. The work in 20xx years is summarized as follows:

I. Summary of work

1, the supervision of cleaning work, patrol the community from time to time every day, and strive to find problems in time and deal with them in time.

2. Establish and improve the information of community owners, and enter and issue the magnetic card information of each unit.

3. Collection of corridor electricity charges. At present, * * * charges 8,425 yuan for corridor electricity to ensure the normal electricity consumption of all units.

4. Conduct household survey and statistics on the usage of videophone, pay a telephone call back to the owners who are not at home, and establish an account.

5. Assist in the maintenance of videophone and cooperate with the owner's time for maintenance.

6. Inventory registration in the warehouse, storage and distribution of goods.

7, complete other work arranged by the leadership.

Two. 20xx work plan

1. Take the initiative to collect property fees.

2, improve the warehouse management system, completes the warehousing details.

3. Assist in maintaining the videophone, and handle the owner's maintenance application in time.

4. Actively assist the Engineering Department in the construction and other maintenance of the top ladder.

5. Supervise the safety and cleaning work

Our work is a series of small things, but it is not easy to do them well. In my 20xx years of work, I have both gains and losses. My leaders and colleagues are my mentors and friends. I will find my own development direction and keep my enthusiasm for this job!

Personal Work Summary of Property Management 6 As an ordinary property customer service specialist, my job responsibilities are mainly to be familiar with and master the laws, regulations and policies of property management, constantly improve and update my knowledge structure, and keep up with the development direction of property management with the times.

The second is to use the theoretical knowledge learned to guide their practical work and try their best to deal with and coordinate the relationship between enterprises and owners; Do every job dutifully, always maintain a good mental state, adhere to the concept of service first and management second, win the trust of the owners and maintain the good image of the company. As a member of the company, this is what I have to do.

At work, I summed up a set of work experience.

1) First, do a good job of "cooling down" the complainant or the disputant;

2) Analyze and investigate the cause of the problem;

3) If the problem involves the relevant laws and regulations of property management, we should combine the relevant laws and regulations of property management, and then draw up a scientific solution according to the actual situation;

4) Finally, of course, the implementation of specific methods. And summarize the experience of each treatment to lay the foundation for dealing with similar problems in the future;

5) Returning to handle complaints and disputes can make our work affirmed by the owners, and at the same time, it can also shrink our relationship with the owners, which is conducive to the future development of property management.

On this basis, nine steps to realize zero defects in work are established:

1, clear requirements: the owner is not always right, but always the most important; Fully meet the needs of customers and take this as the starting point and destination of work.

2. Prevention first: make full preparations to meet the requirements and actively prevent possible problems.

3. Do it right once: do it right for the first time in implementation.

4. Responsibility in place: decompose and implement the service quality objectives to all departments, posts and individuals, and implement them step by step as planned.

5. Intensive training: instilling ideas, imparting knowledge and training skills.

6. Strict inspection: personal self-inspection, supervisor/manager supervision and administrative center inspection; And analyze the results to clarify the problems, causes and responsibilities.

7. Circulating return visit: regularly and timely correct the problems existing in the service (especially the complaints of the owner) and formulate corresponding preventive measures.

8. Integrated organization: On the basis of linear organizational structure, focusing on customer satisfaction, improve the "first responsible person" system, speed up information exchange, and highlight the idea of total quality management.

9. Standardized operation: further improve the operation specifications.

The implementation of "zero defect in property" will further improve the service quality, enhance the brand image of the company and consolidate the property market.

Zero complaints and no complaints are actually the vision of every enterprise, our enterprise and my enterprise. No enterprise can really do this, because it is difficult to determine the psychology and behavior of consumers. Companies can improve service quality through efforts, and service quality can only improve customer satisfaction, but can't determine customer satisfaction. Zero complaints and no complaints are the goals pursued by the company. He asked the company to serve consumers completely, and consumers are God. This sentence must always be kept in mind.