Self-evaluation of logistics customer service personnel

Self-evaluation is a comprehensive and systematic summary of personal situation over a period of time, which can guide our next stage of study and life. It is better to act immediately and write a self-appraisal. How to write self-evaluation to play a role? The following is a sample essay on self-evaluation of logistics customer service staff I collected for you, which is for reference only and I hope it will help you.

Time flies and a new year is coming. In the next 20__ years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. At this moment, evaluate the works after 20__ years.

First, the basic information of the front desk work.

The work at the front desk is a position that requires patience and responsibility, and a passionate and enterprising attitude is very important. On 20__, 165438+ 10, I started to work as a front desk, knowing that the front desk was the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work.

Before working in _ _ _ _ enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to make progress.

Third, the next work plan of the front desk.

Based on my love for the reception work at the front desk, I will strictly demand myself not only to abide by the relevant work system of the company, but also to be more enterprising and practical in my work. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

Self-evaluation of logistics customer service staff Fan Wen 2 has been in Xinfu for more than two months in a blink of an eye, and all the bits and pieces of work there are vivid. Knowing nothing from the beginning, it is really not easy for me to handle some emergencies by myself at this moment!

At the early stage of my arrival, I didn't understand the front desk work well, so I always made mistakes in my work and there were always many problems. There is nothing wrong with having a problem. The mistake is that the ego can't analyze the problem! Time passed day by day, from the beginning I didn't know what to do, to the moment I took the initiative to do things and find something for others. This is my self-improvement and my improvement on the road of life! I was right to go there. There are many choices in life. How to make the right choice, in fact, you just need to understand what I want this time. The new wealth gave me the opportunity to exercise my eloquence and let me know how to communicate well with others.

During my work there, I understood what procedures need to be handled to close the house and what to pay attention to in the process of closing the house. This is all a kind of learning! The receptionist at the front desk is actually very trained. It's really good exercise for a careless person like me. Although there are still many problems in the form filing at the front desk, it has been greatly improved compared with my previous work. I want to pursue better and make better achievements, which is what the company needs all our new rich employees to do!

Our supervisor always tells us that going to work is not about how much money we need, but about finding a sense of belonging and honor in our work!

Two weeks after I came, the supervisor asked us to start urging the property fee. I met the owner of Building 2 by chance. He kept asking me about the real estate license. At work, I always remember that every action I make at the moment is to prepare for my future work. Although I was not very clear about handling the real estate license at first, I took the trouble to help him ask many places and try to let her know more about handling the real estate license! Then she came to us and paid the property fee for three years at once. Although there are only more than 5,000 yuan, it is only natural to pay the property fee, but I still feel that this is an affirmation of my work, and we found a sense of honor there!

The above is what I learned during my stay in Xinfu. I can't work just to study, but also to create value for the company. Although I came to Xinfu Service Center on May 14, 20__, in order to further improve my quality and professional level, I made the following voluntary commitments:

1. Wear work clothes according to company requirements. Work clothes should be neat and tidy, and work cards should be worn at work.

2. When answering the owner's phone, ring within 3 times, pick up the phone and report clearly: "Hello, this is Xinfu Property. What can I do for you?" Listen carefully to each other's phone calls. If you have anything to say or ask, write it down one by one and try to reply in detail. After the call, say to the host in a calm voice, "Thank you, goodbye!" "

3. Call the owner. When answering the phone, take the initiative to greet the other party, "Hello, that's Xinfu Property", use honorifics to confirm the room number and the caller's name, explain clearly what to do, and say "Thank you, goodbye" after the call.

4. When the owner goes to the service center for help or complaint, when he enters the door, he will take the initiative to stand up, greet the owner with a smile and say hello: "Hello, what can I do for you?" Listen carefully and patiently to the questions raised by the owner, register them completely without omission, and coordinate them in time to ensure the return visit rate of 100%. When the host leaves, he will take the initiative to get up and say, take your time. "

If you can't voluntarily do the following punishment according to the above, you will be fined 100 yuan, clean the whole corridor and use the off-duty time!

Time flies, and the life of going abroad for more than a year is coming to an end. Since work, under the careful training and guidance of the unit leaders, through their own continuous efforts, they have made great progress and gained great gains in thinking, study and work.

Consciously abide by the company's rules and regulations and insist on participating in every training of the company. I devote myself to my study and work with rigorous attitude and enterprising enthusiasm. I was once lost for my ordinary self, and I was also lost for the day after day. However, the increasingly fierce social competition also makes me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique. At the same time, I also made an enterprising move closer to the party organization. 1 In July, 1999, I submitted an application to the Party, and I always understood the Party's' inspection' and looked forward to joining China as soon as possible.

In study, I am strict with myself, with a strong pursuit of professional knowledge and skills, correct working attitude, and integrate theory with practice. In addition to learning professional knowledge, I also pay attention to the expansion of all aspects of knowledge, and extensively dabble in the knowledge of other departments and disciplines, so as to improve my professional and versatile advantages and ideological and cultural quality, including learning to develop good living habits in life, living a full and organized life, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being helpful, having my own good principles and being able to live in harmony with colleagues. Because my major has nothing to do with the logistics industry, I have never given up learning theoretical knowledge and business knowledge, and at the same time, I have linked actual combat with theoretical knowledge at work to make the theoretical level simpler.

At work, from July 14, 2000 to October 4, 2000, I have been responsible for customs declaration and assisting colleagues in various positions. I have been working in the operation center, mainly responsible for data declaration and customer service of documents. Wherever I go, I am strict with myself, study hard and strive to be an expert. It is with such a firm belief that I have mastered customs declaration, warehouse receipt statistics and other services and become an all-round librarian of the data group.

I remember that when I first joined the logistics company, I had to arrive at my post more than an hour in advance every day in order to master the business of the logistics company as soon as possible. In addition to my work attitude, I am also proactive in various activities organized by the company, and often participate in various activities organized by the unit and colleagues' gatherings.

Here, I will give a brief description of the post I am engaged in and am currently engaged in. The information officer of the operation center is mainly responsible for the registration, sorting and distribution of customs declaration materials. The specific information mainly includes four aspects:

1, customs declaration and printing.

2. Issue customs declaration materials, modify and print warehouse receipts, supplement warehouse receipt data (commodity code and sub-measurement), make statistics on input workload, issue yellow bills after customs review, and issue green bills after supplementary information.

3. Follow-up and receipt of the customs declaration verification form (from acceptance status to declaration status), and print out the customs declaration form, warehousing warehouse receipt and outbound warehouse receipt when the customer handles the tax refund verification in the later period.

4. Register and distribute the driver's manual, and sign and distribute the manual. I was mainly responsible for the work of 1, during which I also did three or four aspects of work because of my work needs. Generally speaking, the second aspect of work is prone to errors, especially in the supplementary information of warehouse receipts. Because of my inexperience at first, I made these mistakes in my past work. For example, the customs declaration is repeated and the work starts slowly. Generally speaking, during more than one year's work as an information officer, I have made some achievements and improvements through unremitting efforts: I am familiar with the operation process of related posts and have accumulated necessary experience; Have a more comprehensive and specific understanding of the company's processes; In my work, I exercised my vigilance in finding documents and my ability to solve them in time; Complete the work task carefully and assist in speeding up the circulation of documents as soon as possible.

The customer service staff of documents is mainly responsible for receiving the customs declaration materials submitted by customers and completing the preliminary examination or reporting of customs declaration materials. After checking that the customs declaration materials meet the basic reporting requirements of the customs declaration form, follow up with reference to the business system data, and then submit the documents to the document reviewer for review; For any problems in customs declaration, communicate with customers at the first time and solve them quickly. In customer service, in order to better serve customers, I give different help and services to customers with different levels and needs, which requires me not only to have comprehensive professional knowledge and extensive information sources, but also to keep close contact with various departments. More importantly, the urgency and accuracy of conveying information. What I have learned in the past also makes my work in customer service handy. At the same time, strengthening close cooperation with colleagues, group cooperation, mutual understanding and forming group strength can improve the efficiency and progress of work. As I have just arrived at customer service, many businesses are unfamiliar. From the beginning, I was afraid to answer the customer's phone, so I couldn't operate quickly and independently. Others are more anxious about themselves. At present, I'm still getting familiar with it. Without the help of my master, I'm trying to accomplish the duties of an excellent customer service staff independently and better.

Finally, I want to say that as a member of our company, we have always adhered to the concept of small gains and more dedication. Future work direction: carry forward the spirit of hard work and hard work. In view of the complex and arduous nature of supervision work, we are not afraid of difficulties, take the initiative to find something to do, and achieve "eye diligence, mouth diligence, hand diligence and leg diligence", forge ahead to adapt to various harsh environments, hone our will and increase our talents in heavy work; Carry forward the tireless enterprising spirit. Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to cultivate their solid theoretical foundation, dialectical thinking methods, correct ideas and practical work style. Strive to do a better job and establish a good image of the company.

These are my general, incomplete and inaccurate thoughts and work scenes in the past year. Please criticize and correct me. I always believe the sentence "No matter how bright the match is, it is just as bright as a bean." . But if you light a pile of matches with a match, it will burn very brightly. "I look forward to using my brilliant youth to ignite the vitality of everyone around me and inspire my colleagues to contribute, forge ahead, make contributions and create a career together. ...

Self-appraisal of logistics customer service personnel Fan Wen In the summer vacation of 4 __ _, I participated in the summer internship activities carried out by Sichuan Shunfeng Communication Technology Co., Ltd. with several other students in our college. After two months of internship, I deeply realized the difference between work life and life. Although it is an internship, it is also the first formal job in life. Looking back at the moment, a series of scenes at that time are still vivid.

First of all, several other students and I got an internship in the company at the end of June. Although I didn't know the specific position of the customer service representative at that time, I still had an expectation and surprise. After all, this is my first job after the interview. Next, together with the students who received the employment notice, we went to the location of Tianfu Xingu Company in Chengdu High-tech Zone on June 29th for a field trip and interview. When everyone understands that the so-called customer service work is to answer the phone and accept customers' questions, it seems a bit lost. However, after that, except for a few students who failed to participate in the internship due to special reasons, all the other students participated in the internship of the company.

Next, we conducted a 9-day business knowledge training, mainly introducing the basic development course, values and talents of SF Company. Understand the requirements of basic business norms for customer service; Learn and understand the company's business knowledge, such as: the acceptable range of the company, the price of sending and receiving all kinds of goods, and the timeliness of sending and receiving at different addresses; Practice and application of relevant standard terms and professional terms in customer service answering telephone calls; How to improve our communication ability with customers and how to deal with things that are difficult for us; Understand the specific operation mode of express delivery industry.

Finally, after a few days of internship, we started a formal internship, answering customers' calls from all over the country like the formal employees of the company. Of course, we only take orders at the key 1111on the hotline 40081and do related consultation work. If a customer requests to handle express mail inquiry or complaint business, we will help him turn the key 2, and some inquiring colleagues will follow up. Of course, during the formal internship, we must also attend the company's morning meeting or company party every day to learn new business knowledge or make a small evaluation of my day's work. At the same time, we also participated in a series of trainings on the company's new business knowledge, such as the new ordering system launched by the company in late July. In addition, in order to give us a comprehensive understanding of the express delivery industry, with the efforts of many parties, eight students who participated in the internship came to Chengdu Zhongtianchang, which is located in Cuqiao, Wuhou District, on August 7 to enhance their understanding of the express delivery industry itself.

The internship ended on August 27th. On August 28th, the management of the company specially held an internship review meeting for several interns. At the meeting, our intern teacher announced the data of our internship, and the company leaders also spoke highly of our excellent performance during the internship, and expressed their expectation that we could stay in the company and continue to do part-time jobs. In addition, the company also sent us some small souvenirs and our own internship certification materials. At this point, the two-month internship officially ended.

Fan Wen, a logistics customer service staff, self-appraised for 5 years, and the two-month delivery life is coming to an end. First of all, thank you very much for giving me such an opportunity to enter the project engineering department of _ _ Huamao International Logistics Co., Ltd. as a customer service post.

This week is the seventh week of my employment. During this period, my leaders and colleagues gave me great help and support. Their enthusiasm and concern made me quickly integrate into the big family of China trade. I made the following comments on my work in the past six weeks.

Understand and preliminarily master the use of shipping system and bulky system, be familiar with the links of booking space, printing space allocation receipt, delivering customs declaration documents, and the use of the company's hardware facilities.

Master and understand the requirements of major customers, such as casing and design. Therefore, under the guidance of leaders and sales, we can serve customers patiently, answer questions, reply to customers in time, modify sentences and pay attention to words, so that customers can feel our quality service.

With the help of Manager Huang, we helped our customers to complete the preparation of customs declaration documents and check the correctness of the documents. In the previous company, there was no such assessment. Although this kind of work is complicated, we can learn a lot from the exam, such as HS classification and basic precautions, so as to better carry out the follow-up customs declaration work.

Accompany customers to inspect the cargo site in bulk cargo port. This is the first time I have studied in the port area since graduation, studying cargo hoisting and cooperating with customers to prepare cargo for shipment.

Although I have just been employed for a month, I have learned new knowledge and new things that I have never been exposed to in my previous job. With the help of leaders and colleagues, I believe I can better devote myself to my future work, constantly master and enrich myself, and prepare for better service to customers.