Model essay on the annual work summary report of individual enterprises

The new year is coming, so after reviewing the work, summarize the work and see what you have gained this year. The following is a model essay on personal annual work summary report of enterprises compiled by me, for your reference only. Welcome to reading.

Looking back on the past, as the receptionist of the company, with the care and guidance of the leaders of all departments of the company and the support and help of my colleagues, I have successfully completed my job and the tasks assigned by the leaders, and all aspects have been improved, but there are still shortcomings. I need to continue to study and accumulate work experience in the future, and make up for my shortcomings through my own efforts. The work of this work is summarized as follows:

I. Daily reception work at the front desk

1, guest reception, polite introduction in time after asking for identity, call the relevant departments as soon as possible after properly receiving the guests who have not made an appointment in advance, and the reception is smiling, patient and meticulous, and warm;

2. Be responsible for answering and transferring the telephone at the front desk, carefully answer every call, be familiar with the extension numbers of various departments, carefully record and convey important matters to relevant personnel, so as not to miss or delay;

3. Be able to update the company's address book in time to facilitate the work communication between various departments of the company;

4, the front desk hygiene work, the front desk is the starting point to show the company's image and service, to create a good front desk environment, not only pay attention to their own image, but also maintain good environmental hygiene, so that visitors have a pleasing feeling.

Two. Administrative and other temporary work

1, learned the company's rules and regulations; Familiar with the efficacy of various products of the company, laying the foundation for telephone promotion;

2. Assist the administration to call and urge people who join Maca associations and societies to submit materials, and make an electronic list after collecting materials;

3. Sign for the express mail, hand it over in time, and properly keep the items that are not at the front desk;

4. Conduct telephone promotion and report the list of interested or intended customers to the sales department every week. By the end of 65438+February, there were X interested customers.

In this month's work experience at the front desk, although all the work has been done seriously, sometimes there are shortcomings, lack of care, and sometimes lack of ability to solve problems. In 20xx, I will constantly improve my image, make a good work plan for the new year, and improve my work quality, efficiency and sense of responsibility. The new plan is as follows:

(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc.

(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. On the other hand, I can briefly answer customers' questions within my power, and at the same time I can seize the appropriate opportunity to promote the company.

I hope that in the new year, through my own study, I will strive to improve my work level, adapt to the needs of work under the new situation, change my working methods in the process of continuous learning, and strive to do better work in the future. At the same time, do a good job in logistics services, so that leaders and colleagues can avoid worries.

Finally, I would like to thank the leader for offering me this job and giving me the opportunity to improve and make progress together. Thank you for your warm help and careful care of my work during these X months. Although I still have many shortcomings in experience and ability, I believe that diligence can make up for it. As long as we have more understanding and communication with each other and make unremitting efforts, I believe that the tomorrow of xx will be better!

Personal annual work summary report of the enterprise (II) I worked as an administrative logistics post in the comprehensive management department of xx Branch for 20xx years. In the past year, according to the relevant policy spirit of the Head Office's administrative management and the actual situation of branches, I actively and conscientiously completed all the work in my post. Now I summarize the overall work of 20xx as follows:

I. Administrative logistics

Workplace management

1. Guide and assist the third-and fourth-level institutions under X, such as xx, to prepare for the replacement of various materials in the new workplace; According to the actual work needs, apply to the head office to increase the office space of the financial documents xx of the branch headquarters.

2. Communicate with organizations in a timely manner about decoration, and review the workplace decoration budgets of X organizations such as xx.

3, xx and other five institutions to produce billboards, signs of the audit work.

4. Cooperate with the Head Office to establish a system-wide workplace information system, report the workplace management information statistics of branches on time every month, and upload scanned copies of housing lease contracts, real estate licenses, house purchase contracts, land certificates and other information in the whole region to FTP.

5. Workplace conditions of the branch headquarters: according to the functional adjustment and personnel deployment of each department, some offices are adjusted and rearranged to make rational use of space; Organize to learn fire protection knowledge and improve employees' awareness of safety and fire prevention; Replace workplace curtains, rent green plants and beautify the office environment; Safety, cleanliness and hygiene management in the workplace.

(ii) Meeting reception

1, completed more than 20 meetings on budget, accommodation, reception and other large, medium and small meetings, such as the 4th and 5th Workers' Games, the mid-term working meeting, the new insurance law training meeting, the special financial training meeting of two nuclear power plants, and the business analysis meeting.

2. Established good cooperative relations with hotels with various star standards, and signed preferential consumption agreements, which provided convenience and guarantee for employees' travel and accommodation.

(3) Management expense budget and expenditure management

In the process of managing expenses in 1.xx, the management expenses of the headquarters and institutions of 20xx branch were strictly controlled based on the principle of tight expenditure and actual work needs, especially the fixed cost input, and expenses were saved through measures such as purchasing and allocating idle equipment as needed.

2. According to the requirements of the head office's 20xx budget preparation, combined with the actual situation and development plan of the branch company in 20xx, the budget preparation of workplace expenses and fixed assets expenses was completed in time.

(4) communication.

1, and timely complete the work of installing new telephones, transferring telephones, handling telephone failures, and telephone maintenance proposed by various departments throughout the year.

2. Negotiate with the mobile company to recover the group CRBT fee of more than X million yuan charged by the mobile company in xx years, and return the fee to the employee's personal mobile phone in time; Negotiate with the telecom company to recover the communication fee of X million yuan charged by the telecom company for failing to perform the contract for three years from xx to xx.

(5) license.

Within the annual inspection time stipulated by the relevant competent authorities, the annual inspection of the business license, organization code certificate, house lease license and other certificates of the 20xx branch headquarters was completed on time, which ensured the legality of the company's operation.

(six) other logistics work

1. According to the needs of various departments and stores in the same city, timely supply office consumables, hardware consumables and cleaning supplies, and properly control them, and settle accounts regularly every month or quarter to ensure the normal operation of office equipment in various departments and stores in the same city.

2. Review the property management, water and electricity, parking and other expenses of the branch headquarters, settle the expenses on time, communicate with the property management company in time, and handle all kinds of property management matters.

3. Report the publicity form of administrative expenses such as telephone charges, consumables fees and entertainment fees on time every month.

Second, the material control

1. Complete the daily management of fixed assets and low-value consumables in this department, including purchasing, purchasing, warehousing registration, allocation, maintenance, scrapping and inventory.

2. According to the applications put forward by various institutions, timely review the distribution and actual demand, and follow up and feed back the approval results of the Head Office after the approval of the branches is completed; Handle asset handover procedures between branches and between branches and institutions according to procedures.

3. According to the opinions of the Head Office on the disposal of idle assets in stores, the idle assets should be rationally allocated based on internal allocation and the actual needs of various departments and institutions.

4. Submit the monthly statement of fixed assets on time every month.

Third, the existing problems

1. The administrative management and control of institutions are not strong enough, and some institutions need to strengthen the implementation of materials and material control required by the Head Office.

2. Insufficient experience in reviewing workplace decoration budget.

3. Due to the nature of the post, the working face is wide, miscellaneous and trivial, which leads to some work encounters and cannot be handled in time.

Four. working face

1. Strengthen contact with relevant positions of the Head Office, and strive for more guidance and support from the Head Office, which is more conducive to the work of the Head Office and institutions. Strengthen communication and control with institutions, more effectively implement the relevant systems of the head office and branches, and better serve the institutions.

2, strengthen their own workplace decoration knowledge learning, learn from other people's experience, improve work efficiency.

3. Focus on handling idle assets in stores, and handle relevant allocation procedures in a timely manner according to internal demand.

4. The joint information post negotiates with the telecom company on telephone charges, network fees and other issues, and strives for more favorable policies.

Personal Annual Work Summary Report (III) Since the beginning of this year, under the care and support of the superior departments and the correct leadership of the Party Committee of the Economic and Information Committee, the financial audit department of our company has persisted in unity and cooperation, worked hard, and strived to complete all the tasks assigned by the superior departments and leaders around the objectives and tasks set at the beginning of the year. Specific performance in the following aspects:

First, study hard and improve overall quality.

The financial work of industrial system involves a wide range, heavy tasks and many customers. However, all comrades in our finance department did not relax their study of political theory and business skills because of their busy work, but strictly demanded that they actively participate in political study and various political activities organized by superiors and the Economic and Information Committee. And can combine their own work characteristics, conscientiously study and implement the "Accounting Law" and relevant national financial laws and regulations, and perform accounting and accounting supervision duties according to law. Abide by the law, love their jobs and respect their work, safeguard national interests and ensure the safety of property and funds. At ordinary times, we can strengthen the study of financial knowledge and new accounting systems and standards according to the situation, and improve the comprehensive quality to meet the needs of industrial economic development.

Two, carefully review the summary report, improve the quality of accounting information.

Be able to do a good job of summarizing and reporting the financial statements of nearly X enterprises in a timely manner. In order to ensure that the statements are comprehensive, accurate, timely and clear, all grass-roots statements have been carefully reviewed. Contact the enterprise in time when problems are found, point out mistakes, give patient guidance, and always take pains to urge individual units that have not submitted in time, strive for the integrity of data, and provide basis for leaders and superiors to make decisions.

Three, a reasonable budget, timely submission of financial revenue and expenditure information.

In order to reasonably prepare the revenue and expenditure budgets of all departments of the Economic and Information Committee (full administration, reference administration, full enterprises, self-supporting enterprises, enterprise personnel, etc.). ), it is necessary to summarize and analyze the budget implementation of the previous year, and to find out various factors affecting the current budget according to the requirements of the superior financial department and the leaders of the Economic and Information Committee. It is also necessary to objectively analyze the impact of the relevant policies of this system (such as wage adjustment and industrial reform) and the economic benefits of enterprises that charge management fees on the budget, so that the budget is more in line with reality, the leaders know fairly well, which is conducive to operation and plays an active role in financial management. Usually, the financial settlement of the organ should be done in time, and the financial revenue and expenditure information should be submitted on time.

Four, actively raise funds to ensure the normal operation of the organs.

From the overall situation of the Economic and Information Committee, the nature of personnel is diversified (administrative, full funding, self-supporting, enterprise, etc. ), and the channels of funds are diversified, including financial allocation, subsidy income, management fee income, etc. According to the characteristics of the Committee and the requirements of the leaders, actively raise funds, especially the income source of the head office, mainly collecting management fees from enterprises. With the deepening of restructuring, most enterprises in this system have been privatized, and some enterprises are subject to. In addition, the increase in investment promotion has made many large foreign enterprises participate in the holding, which has also increased the difficulty for us to collect management fees. However, according to the requirements of the leaders and the actual situation of the enterprise, we negotiated with the leaders of the enterprise and adopted the methods of more communication, more understanding, more running, more heart-to-heart talks and more grinding. With the strong support of the leaders of the Economic and Information Committee and the care and help of various departments, we successfully completed this year's collection task and ensured the normal operation of the work of the organs.

Enterprise Personal Annual Work Summary Report Model essay (IV) Time flies, unconsciously, the full and busy 20xx years have gradually drifted away. 20xx has been an extraordinary year for me personally. In June this year, I applied for the position of personnel manager of X company, which turned a new page in my career. Up to now, I have worked in X Company for more than five months. Looking back on the work during this period, I feel a lot. In the past five months, with the care and help of the company leaders and the active cooperation and support of my colleagues, I spared no effort to do a good job in personnel management. Although I don't have any great achievements, I am doing everything with my heart. I am trying to make the personnel management of X company more standardized and scientific, and the face of personnel management has also changed a lot. From this point of view, I am still quite gratified. Below, let me review and summarize the work during this period:

First, establish and improve various rules and regulations to make personnel management more standardized.

As the saying goes, without rules, there would be no Fiona Fang. Successful enterprises come from excellent management, and excellent management comes from excellent and perfect systems. As the foundation and guarantee of enterprise management, rules and regulations are an indispensable and important link in our work. However, due to various reasons, the personnel management system of our company is extremely imperfect. All the rules and regulations of personnel management were formulated xx years ago and have been in use ever since. Due to the changes in the objective environment, enterprise development and personnel flow faced by enterprises, these "outdated" systems are far from meeting the actual needs of enterprise development, and the personnel management rules and regulations of enterprises are almost in a "vacuum" state.

In order to reverse this situation, a "bright spot" after my work is to establish and improve various rules and regulations under the guidance of modern management concepts and combined with the actual situation of enterprises, so that personnel management can be followed by rules and evidence. For a period of time, I revised the employee attendance system, and successively drafted a number of management systems, such as the detailed rules for the implementation of employee performance appraisal in 20xx, the management system of employee training, the workflow of personnel department, the management process of labor contract, and the responsibilities of employees in the company, so that all personnel management work can be brought into the track of scientific management and standardized operation.

Two, clean up and improve the management of personnel files, and consolidate the basic work of personnel management.

Our company has xx employees, including the headquarters and three subordinate branches, with a large area of employees and a large amount of management tasks. In view of the chaotic personnel management in the past, since I became the personnel manager, I have carried out a series of work in finding out the basic situation of employees and establishing clear and standardized employee management files. First, I led the department staff to complete the establishment and cleaning of the "second employee file" and the entry of the employee's electronic file, and I knew the basic situation of the company's employees like the back of my hand; Secondly, with the comrades of the department, I took the opportunity of implementing the new labor contract law to thoroughly clean up, review and sign the labor contract signed between the company and employees, and timely terminate the labor contract for employees who are expired, and terminate the labor contract for employees who are obviously incompetent or have other disciplinary actions.

These tasks are easy to say, but they are a "big project", which is time-consuming, labor-intensive and boring. In the process of terminating and dissolving the contract, it may even offend people. However, with a sense of responsibility, I led everyone to successfully complete this task. Through such "dragnet" combing and auditing, the basic work of personnel management has been consolidated, and a solid foundation has been laid for the formulation and implementation of a series of management norms such as employee performance appraisal.

Annual Summary Report of Individual Work of Enterprise (V) In 20xx, under the guidance of leaders at all levels, the office of the company closely focused on the theme of system construction and process construction, with the purpose of doing a good job in the company's logistics support, and worked hard to serve the work of the organs and ensure the normal operation of various businesses. The work report materials for the past year are as follows:

First, according to the division of business, do a good job in related business.

File management: according to the implementation of the project, urge the completed project to improve the completion data as soon as possible and file it in the company for future reference. A total of * * * xx files were collected this year, which were carefully sorted, bound and classified according to the requirements of file management. We strengthened the guidance on the data collation of projects under construction, straightened out the collation procedures and work requirements in daily work, and prepared for the later summary. Cooperate with the bidding work of the operation center and provide all kinds of original performance at the request of the owner or bidding agent, which provides guarantee for the smooth completion of the bidding work.

Secretarial work: this year, the office * * * formed xx numbered documents and received and processed xx letters; More than xx copies of morning meeting, meeting minutes, meeting minutes of the general manager's office, etc. The secretarial work is well done. This year, the office staff has changed a lot, and frequent business trips can easily lead to job vacancies. All the staff in the department can focus on the overall situation and make up the position according to the actual situation to ensure the smooth and orderly work.

In order to manage the project effectively, all government departments and offices often distribute a large number of documents and faxes. The office can carefully examine every manuscript to ensure the timely and accurate distribution of documents, which reflects the rigor of the government's work style. Network is the company's external window and internal communication platform, which plays an important role in daily work. The webpage reflects the company's image in the Internet world. In order to ensure the good operation of the network and the quality of the web pages, the relevant personnel have made painstaking efforts.

Operation and management: actively implement the work requirements of the standardization management promotion year of the group company, and organize the compilation of standardization cases of xx projects under construction. After careful comparison of these projects, we recommend three projects to participate in the selection of the demonstration project department of the group company. For the follow-up of this work, we can supervise and inspect the materials in time according to the progress of the project to ensure the quality of the work. In order to cope with the fatal damage caused by unexpected events to the company and strengthen the sense of crisis, the relevant departments of the organization shall prepare emergency plans for unexpected events from the perspectives of finance, technology, safety and law.

Second, assist and cooperate with all departments and offices to make preparations for various work meetings.

Business exchange meeting is a highlight of the company's work this year. In order to alleviate the risks caused by the rapid expansion of the project, the company held various business exchange meetings in different periods according to the construction situation, so that employees with the same business in the company could communicate with each other through the conference platform to improve their business level. In the form of meeting, review the rules and regulations of the company's operation, discuss the contradictions and problems in the work, and determine the focus and direction of future work. At work, we should adhere to the rules and regulations that produce good results, and actively improve the rules and regulations that have adverse effects on operation. Through this form, the company's business level in all aspects has been significantly improved. In order to hold these meetings smoothly and ensure the accommodation of about xx participants, the office staff can actively cooperate with relevant offices to prepare for the meeting, arrange the venue and arrange accommodation, and properly arrange the participants to travel back and forth after the meeting to ensure the complete success of all meetings.

Three, coordinate the management of various affairs, to ensure the overall orderly, stable and harmonious operation of the organs.

Compared with the business department of the government, the office mainly plays the role of auxiliary cooperation and logistics support. From the sanitation of organs and family areas, the management of staff canteens, odd jobs in various departments, the dispatch of public vehicles, and the observance of the system of employees' commuting, all personnel can conscientiously implement it according to the requirements of the leaders. In terms of bus arrangement, urgent matters and special affairs can be handled on time, no matter how late it is, as long as the work requirements are met. In daily reception, distinguishing between personnel and specifications not only satisfies the guests, but also is not extravagant.

Fourth, concentrate on unified study to ensure unity of thinking.

Every Friday, it takes about an hour to gather all the staff of government departments and concentrate on education. On the one hand, comment on the company's work and operation for a period of time; On the other hand, through the form of meetings, we should carry out the spirit of the documents of the higher authorities and the requirements of the competent leaders, do a good job in ideological education activities, preach various rules and regulations, ensure that the overall staff are in step, improve their execution, and give full play to the service functions of the authorities.

Although all the staff in the office have worked hard in their respective posts and made great efforts, there are still many mistakes and shortcomings that need further improvement, mainly in the following aspects:

First, most of the staff are young people, and they still lack experience in all aspects. In the past two years, the office staff has been updated quickly, and there are many young people or novices. The daily work can be completed smoothly, but the operation of emergencies and major activities needs to be exercised and improved.

Second, the role of the leadership as a staff member needs to be strengthened. All business personnel in the office have not worked in the construction site for a long time, have no in-depth understanding of the project and lack original opinions. They need to strengthen their study and accumulation in this field in their future work, and strengthen their theoretical study in the absence of practical opportunities, so as to learn well and be good advisers to leaders.

Third, the level of copywriting needs to be improved. The level of copywriting reflects the image of the company, so we need to work hard at the theoretical level and the text level, do a good job in corporate propaganda and actively guide employees.

In the new year and new plan, all the staff in the office will work harder and strive for a new level in all aspects.

1, continue to implement the service tenet and do a good job in the implementation of various systems. System construction and standardization construction are a cyclical process. In the new year, we will pay more attention to the combination of system and project reality, strengthen the investigation of system implementation, and provide reasonable suggestions for the company through on-site situation analysis. Strengthen the standardization project construction, maintain the achievements of standardization promotion in the new year, make all standards closer to reality, and make due efforts for the standardization project construction. Further deepen the construction of cadres' work style, constantly supervise cadres' work style through various ways and channels, strengthen discipline construction and improve execution.

2, reasonable division of labor, strengthen the study and training of their respective posts. On the basis of the existing staff, we should refine the business division of staff, not only to meet their respective responsibilities, but also to take into account the overlapping of work, so as to avoid timely replenishment when the staff is insufficient and ensure that the work will not be delayed. Strengthen the on-the-job training and study of young people, educate young members everywhere, train them to grow up as soon as possible and make greater contributions to the company.

3. Strengthen investigation and study to prevent bookishness. In view of the particularity of the office in the office, it is necessary for the superior to give orders and reach the lower level. In the new year, investigation and research will be strengthened, focusing on various projects to provide better and better services.

Facing the new year, the company office will work harder and more pragmatically, be a good assistant to the leaders and make due contributions to the steady development of the company.