Customer service personal probation summary 5 articles

The hard work is over. What achievements are worth sharing in retrospect? Let's sort out the past work and write a work summary. So how do you sum up your works and write new tricks? The following is my personal summary of customer service internship, hoping to help you!

Customer service personal probation work summary 1

The probation period passed quickly. From January to now, three months passed in a blink of an eye. As a newcomer to customer service in our company, I like it very much. During this period, through my probation work and training, I actively studied the experience and methods of customer service, understood the company's discipline, and gradually integrated into the environment.

Although the three-month probation period is long, rich work experience makes time fly like a horse. Now I have successfully completed the probation assessment task, and my work is summarized as follows:

First of all, training income

When I first joined the customer service team, I didn't know the detailed requirements of this position, let alone whether I could successfully complete my duties.

Fortunately, before the official work, the leaders prepared rich and practical basic training courses for us, so that we can learn about the work and master the methods through study. Although there were many unexpected assessment tasks during the period, thanks to the patient guidance of the leaders, I passed them smoothly. Thank you very much for that.

Second, the work experience

After I officially started working, I began to contact more customers and have been learning skills and methods under the strict guidance of my leaders. At the beginning, my ability at work was actually not excellent, and even the basic work goals were difficult to complete. However, I am not a person who gives up easily. Under the guidance of the leader, I have never given up my possibility.

Because of my lack of experience and knowledge, I can only do the basic work rigorously, listen carefully to the leadership's teaching and guidance, absorb experience to a certain extent, and improve my sales problems. During the period, I also met many colleagues and asked you a lot of experience.

Now, through persistent exercise, I have accumulated some experience and skills in my work. Through these experiences and methods, although the work is not good, we can successfully complete the requirements of leaders and reach the level of ordinary employees.

Third, discipline and thought.

Since working, I have learned a lot about the discipline and responsibility of the company, and I have also seen and deeply felt the firmness and persistence of colleagues around me in discipline. These feelings deeply influenced me, and I began to unconsciously take the initiative to observe discipline. And began to consciously strengthen self-management and maintain a working attitude.

The perfection of my thoughts makes me feel my sense of responsibility in the post of _ _ customer service. Although I am only a probationary employee, I will try my best to fulfill this responsibility in strict accordance with the regulations!

At this point, the probation period has passed. I hope the leaders can agree with my efforts and determination during this period and approve me to become a formal customer service staff. I will work harder in the future and strive to make better contributions to _ _ company!

Customer service personal probation work summary II

In the past period of time, although I was only a probationary employee, I did not relax, but worked harder to let the leaders know my attitude towards work. Moreover, this leadership has given me this opportunity to become a full member, which is also an recognition of my performance during this period. Since I am just a small customer service, since I joined this team, I should make my own contribution to this team and live up to the expectations of the leaders. Since the post of customer service exists, there must be reasons for its existence and the responsibility of this industry. Moreover, I have always adhered to the responsibility of this profession and have not broken through my bottom line as a customer service. Of course, it is precisely because of my good working attitude that I have been recognized by my colleagues in a short probation period, and I have also learned a lot from the old employees. The following is a brief summary of the probation work:

1. ideologically

Since I came to the company, I told myself to abide by all the rules and regulations of the company and not to make any mistakes. At work, we should also put the interests of the company first, and we should not do anything that harms the interests of the company because of temporary passion. With this attitude, I did very well in my work, except for some problems when I couldn't grasp the work content at first. In the communication with colleagues, I also adhere to the goal of unity first, and strive to integrate into this big family so as not to be so withdrawn. I will also lend a helping hand when my colleagues are in trouble, because I know that as long as you help others, others will help you next time you need help.

2. At work

At the beginning of the probation period, I often make mistakes because I don't know anything. Fortunately, the leaders also see that I am a new employee and have no special requirements for me, so I can't be too tired. And after mastering the work skillfully, I will become better and be able to make my own contribution. I will also want to find a company to repay, and the reimbursement leader will start asking for overtime. After that, I was basically the last in our department. Although this kind of life is a little tired, it makes me feel extremely full. And such a full life can make me feel that my existence is meaningful, and it also makes me feel particularly happy. Although the probation period is coming to an end, I will not give up my previous decision, but continue to work hard to make myself better. No matter whether the job transfer is successful or not, what I have learned and gained during this probation period has really not been lost. So no matter what the result is, I will continue to keep my mind, and there will be no inflated thoughts.

Customer service personal probation work summary 3

I entered the company with a learning attitude. Although this is a basic post, I don't have any work experience and just came out of school. Actually, I don't know much about society From the beginning of training to the next position to contact customers, deal with problems for them and solve their troubles, I also think this is a service job. I need to have a lot of communication skills, be familiar with the company's products and know how to serve customers. In March of this year, I also tried to adapt myself to the task. Of course, I also learned a lot. Applying what I have learned to my work has also turned me into my own ability. I have really made great progress in communication. At first, I was not sure how to communicate with customers. Now I can solve their problems smoothly. I also feel that I am growing very fast. Of course, the workplace is like this. If you don't make progress, time will not wait for you.

At work, I also try to make fewer mistakes. As a customer service, if I make a mistake, it is not so simple to do things well, especially when we are facing customers. To gain their trust, we must actively solve their problems and let them see our efforts. Will naturally trust us more. I believe in our company. From the beginning of training, I also know that this job is not so easy to do well, as long as I do well myself. Willing to do, customers are actually very easy to deal with, not all unreasonable, although there are some, but they have tried their best to change their attitude, and we have done a good job with professional service and friendly attitude. At work, I also know that service attitude is very important. Even if I meet customers who call names or say ugly things, I will accept it calmly, knowing that this is their emotional problem and solve them.

I feel that the probation period has passed quickly. It may also be that my daily work is full, and I am constantly learning, thinking and changing myself. Of course, I still need to improve in many aspects, and I also need to continue to accumulate a lot of experience to make my work better. I also want to do a good job in customer service and make myself more valuable in this basic position.

Customer service personal probation work summary 4

I have been employed for _ months, and I have adapted to the change from art design to customer service. The arrival of _ month means the arrival of the peak season of e-commerce in a year. At this critical moment, summing up past experience is to win the war better.

Customer service, anyone who may be able to play the keyboard can do it. However, in the process of sales, many details cannot be sloppy. First of all, customer service is the link between stores and customers. At work, we should receive every customer seriously, responsibly, honestly and enthusiastically. Because in the process of sales, customers often hesitate to know about the products, so as a customer service, we should have enough knowledge about the products in our store, so as to provide customers with more shopping suggestions and better answer their questions. At work, I also keep learning how to improve my work skills and learn more outdoor equipment. When the company has time, it can organize us to go outdoors to relax, and at the same time enhance our feelings and learn more about outdoor equipment. Because sometimes Baidu can't handle the old donkey.

The importance of pre-sale shopping guide in the sales process lies not only in answering customers' doubts, but also in guiding customers to buy, facilitating transactions and raising customer unit prices. In pre-sale communication, there are generally greetings, inquiries, recommendations, bargaining and goodbye. In sales, the first automatic reply is very important, and our quick reply will make customers feel our enthusiasm. In terms of customer questions, we should answer any inquiries from our parents at the first time. In the process of negotiation, it is a great test of one's communication level and negotiation ability. How to deal with customers skillfully can not only keep the lowest price, but also make customers feel that our price is really the lowest and can't be lower. This requires you to constantly learn and provide your own communication skills at work.

Customer service personal probation work summary 5

In this hot season, I was surprised to find that this year has passed by half, and I can't help but recall my work in the past six months. Some of them have done well and some need further improvement, but in short, the work is still fruitful. So, at this moment, I will summarize the customer service work in _ _ property company in the first half of this year as follows:

First, abide by the staff code and strengthen spiritual construction.

In the past six months, I have been asking myself, and I have never relaxed at all. Because I understand that as a customer service staff, owners and customers will come to consult me whenever they have problems, and how I can make customers satisfied with our property management company on behalf of the company's facade is a very profound knowledge. So I constantly use my spare time to read related books to recharge my brain and practice my manners in front of the mirror. I am more familiar with the company's employee code. I try my best to meet the company's standards and strive to provide the best service for the owners and customers.

Second, work hard and don't forget your initiative.

At work, I have never forgotten my intention to be an excellent customer service staff. In this year, I won five-star praise and _ bad review from the owners and customers, and solved problems for customers _ times. Because things are handled quickly, the property management company has an excellent reputation in the community, but these are also inseparable from the coordination of various departments, which is the result of the concerted efforts of our entire property management company. As a customer service staff, I can only report the customer's needs accurately and carefully in the shortest time. In January, Mao Dun's conflict in the property department was finally successfully mediated by me, and it did not evolve from a quarrel conflict to a physical conflict, which fully reflected my professionalism and sincerity in serving the owners and customers.

Three. Shortcomings and deficiencies in the work

As a customer service staff, although I try to restrain myself with high quality and high demand, there are still some mistakes and dereliction of duty in my usual work. For example, in the past six months, I have always been * * * late for _ times, with an average of _ times a month, which really goes against the quality of an excellent employee. And in _ month, because of my temporary misoperation, the files in the company computer were damaged, which affected the development of some work. Although these problems have not caused too bad influence, they are still proof that I have not done my job well, indicating that I am absent-minded in my work. But after my efforts to correct it, I have never been late since the beginning of this month, which fully shows that the good result of my correction is gratifying and my efforts are effective.

Finally, I have enriched a lot and experienced some things in the past six months. My thoughts have naturally become more mature and more rational than last year. In the second half of this year, I will make persistent efforts, further correct my shortcomings, give play to my advantages, and create more glory for our customer service department!

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