Gehuayouxian complaint channel

Complaint against gehuayouxian Call 96 196 to make a complaint.

Extended data:

1October 26th, 65438 submitted a complaint work order to the Ministry of Industry and Information Technology through the Telecom User Complaint Acceptance Center. Because there is no radio and television option in the list of enterprises, China Mobile was chosen, and the complaint content indicated that the complaining enterprise was Guangdong Radio and Television Network. Who knows that the mobile staff called the next afternoon and asked me if I had submitted a complaint work order. It was an own goal. Later, I learned that the radio and television network is managed by the general manager of the State Administration of Radio, Film and Television and the provincial communication bureau, and is not within the jurisdiction of the Ministry of Industry and Information Technology.

65438+1On October 27th, the Ministry of Industry and Information Technology of ITU learned that Guangdong Radio and Television Network was managed by the local communication bureau. Re-submit the complaint work order at the Guangdong Telecom Customer Complaint Comprehensive Processing Center. On February 1 day, I received a reply from the Administration that "according to the complaint materials, I can't judge that I have a direct interest in the complaint and will not accept it". On February 2nd, the complaint focused on resubmitting the work order after the uplink speed was not up to standard. On February 7, the administration also refused to accept the complaint on the grounds that "it is impossible to judge that there is a direct interest in the complaint according to the complaint materials".

On February 2 1 day, a complaint work order was submitted through the radio and television customer service. On February 25th, the master in charge of radio and television called the user to inform him that the default setting of the opened template was "50M downstream and 8M upstream", which required upward feedback.

Three complaints were rejected by the Ministry of Industry and Information Technology and the Provincial Communications Bureau. At present, complaints have been made through the internal channels of radio and television, waiting for the regional manager to reply.

If users want to complain about the service quality and service attitude of operators, they can complain step by step according to "customer service hotline → prefecture-level operators → Ministry of Industry and Information Technology/Communication Bureau of the province". One of the conditions accepted by the Ministry of Industry and Information Technology and the Provincial Administration Bureau is that "users complain to operators and receive feedback from operators". The superior management departments of different operators are different, and the list of accepted enterprises can be inquired in the complaint acceptance center.

Choose the next home.

Except for the second-tier broadband operators such as radio and television network and Great Wall Broadband, there are only three companies left: Telecom, China Unicom and Mobile. My home is located in the old city, so the broadband operators around me will not be limited by the property and have more freedom of choice.

There may be operator monopoly or property obstruction in the newly-built community, so existing operators can only be selected. At present, broadband operators in the market can be divided into first-class operators (China Telecom, China Unicom and China Mobile) and second-class and third-class operators (Radio and Television Network, gehuayouxian, Dongfang Cable, Zhujiang Online, Tianwei Video and Great Wall Broadband). ).

In terms of experience and after-sales service, it is best to choose first-class operators. Telecom and China Unicom, two big bosses, live on their laurels and entrust some new technologies to users from time to time.

After several years of growth, the usual discounts for new customers began to shrink. The advantage is that the network quality has been improved to a certain extent compared with a few years ago, and it is acceptable for daily use. At present, second-and third-tier broadband operators have lost their previous "cheap" signs, and the market space is gradually squeezed by first-line operators, and the future development path is uncertain.