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What does property management do?
Conventional public * * * service refers to the public management and service provided to all owners and users in property management in order to meet their service needs. The content is usually stipulated in the property service contract, with the purpose of ensuring the integrity and normal use of the property and maintaining people's normal life, work order and good environment of the property.
Taking the property management of residential quarters as an example, conventional public services generally include the following contents: (1) house management services; (2) House decoration management service; (three) property facilities and equipment management services; (4) Environmental sanitation management services; (5) Greening management services; (6) Safety management services include public security prevention, fire management and vehicle management within the property management area. (7) Cultural and recreational services (8) Other services that benefit all owners and users at the same time.
Second, targeted special services Targeted special services are services provided by property management companies to improve and improve the working and living conditions of owners and users and meet the special needs of some owners and users. Usually, the property management unit formulates the service items in advance, and announces the service contents, quality and charging standards. When owners and users need a certain service, they can make a request to the property management unit, and the two sides will negotiate the service quality and charging standard according to the service content.
The main contents of featured services are: 1. Agency services, such as paying utilities, gas and telephone bills; 2. Elevator management and external wall cleaning of high-rise buildings; 3. General convenience services, such as providing indoor cleaning, maintenance and decoration services; 4. Other services required by a certain proportion of users.
3. Entrusting special services Entrusting special services refers to the services provided by property management companies entrusted by them to meet the individual needs of owners and property users. Usually refers to the services that are not stipulated in the property service contract and not set up in the special service, and the owners and property users have this demand. Special service is actually the supplement and perfection of special service. When more owners and property users have certain service needs, property management companies can incorporate this special service into special services.
Common special service items are: 1. Deliver milk, books and newspapers on behalf of customers; 2. Send patients for medical treatment, medicine feeding and medical treatment; 3. Hire hourly workers, nannies, tutors and family caregivers to provide domestic service; 4. Send children to nurseries, kindergartens, schools, etc. Pass on from generation to generation; 5. Purchase and transport cars, boats, air tickets and articles; 6. Wash the vehicle; 7. Design small gardens, green balconies and replace flower bonsai on behalf of residents. 8. Various businesses and other services entrusted by agent for owner and users. This kind of service is generally negotiated pricing, and it is also charged according to the standard of small profits but quick turnover.
Four. Operation Services Except for a few free services, all services provided by property management companies are operation services. The operation service mentioned here refers to the extended and diversified property management business services actively carried out by property management enterprises to expand their income sources and promote their development and growth. The clients include not only the owners and users in the property management area, but also the society.
Include: 1. Open restaurants, hairdressing, laundry, ironing shops and shops; 2. Operating a toll farmers' market; 3. Flower seedlings are sold; 4. Use vacant land or roads in the area to open up day and night parking lots (subject to the consent of the owners' congress and relevant owners, and go through the formalities according to law); 5. Establish maintenance companies, decoration companies, maintenance service companies for household appliances, vehicles and various daily necessities, greening companies, cleaning companies and other economic entities to carry out business activities such as tourism, fitness, commerce, catering and entertainment; 6. Engaged in real estate leasing, trust, intermediary, consulting and evaluation, property management consulting, etc. ; 7. Other diversified business services.
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