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Quality month activity plan
Quality Month Activity Plan 1 In order to fully implement the two-year action plan of national, provincial and municipal construction project management, combined with the actual situation of our region, our bureau will carry out the "Quality Month" activity with the theme of "continuously promoting the standardization of waterproof technology and striving to improve the quality of engineering entities" in September this year. In order to ensure the smooth development and effectiveness of the activities, this plan is specially formulated.
I. Guiding ideology
In-depth implementation of the two-year project quality management action in our district, strengthening the control measures for common quality defects of residential projects, enhancing the awareness of quality responsibility and management ability, improving the quality of employees in the construction industry, promoting the standardization of project quality management and fine chemical work, promoting the effective management of common quality defects of projects, obviously improving the overall level of residential construction quality and the people's satisfaction with project quality.
Second, the theme of the event
Continuously promote the standardization of waterproof technology and strive to improve the quality of engineering entities.
Third, the activity time
Xx,xx,XX,XX
Fourth, organizational guarantee.
In order to strengthen the organization and leadership of the "Quality Month" activities, our bureau established the "Quality Month" activities leading group with the following members:
Group length:
Deputy team leader:
There is an office under the leading group, which is responsible for organizing and implementing the "Quality Month" activities. The office is located in XX District Construction Engineering Quality Supervision Station (hereinafter referred to as District Quality Supervision Station), and the director of the office is Gu Jianhui.
Verb (abbreviation of verb) activity content
(1) Vigorously promote and launch.
1. Organize the real estate enterprises, construction units and supervision units in the whole region to hold the 20xx annual "Quality Month" mobilization meeting, introduce the activities and work arrangements of "Quality Month" in detail, put forward specific work requirements, clarify the division of responsibilities, implement the work deployment, and ensure the effectiveness of "Quality Month" activities.
2. Promote the significance, progress and highlights of the "Quality Month" activities in a multi-level, multi-channel and all-round way by using various media, such as briefings, billboards, internet, newspapers and periodicals, and create a good activity atmosphere.
(two) to carry out law enforcement inspection activities.
1. Carry out special inspection on quality management of ready-mixed (commercial) concrete production enterprises.
Organize district quality supervision stations, district Sanshui Office and other units and relevant industry experts to conduct special inspections on ready-mixed (commodity) concrete production enterprises within their jurisdiction. Focus on the quality management system, laboratory management, raw material management and production process control of enterprises, and supervise and sample raw materials such as cement, sand and stone. At the same time, check the management ability and level of the internal laboratory of the enterprise, check the laboratory pressure testing machine on the spot, and carry out the comparative test of test ability.
2. Carry out law enforcement inspection activities on construction sites.
The district quality supervision station set up a special inspection team to randomly check the projects under construction in our district and select the inspection site. Focus on spot-checking the performance of duties of field personnel, the implementation of intermediate acceptance procedures, the implementation of mandatory provisions, the quality of field entities and other quality management behaviors, correct and investigate illegal acts, urge the field to strengthen quality management, and achieve the purpose of improving the quality of engineering entities.
(3) Continuously push forward the standardization process of waterproof technology in construction projects and improve the quality of engineering entities.
1, carry out on-site observation activities.
(1) Carry out field observation activities of external wall watering test. Popularizing the external wall watering test in our district is an important measure to implement the two-year project quality management of the Ministry of Housing and Urban-Rural Development. Through the on-site observation activities, visitors have a better understanding of the purpose and significance of the external wall watering test, and have a more intuitive personal experience of the implementation mode of the external wall watering test, which has laid a good foundation for the comprehensive promotion of the external wall watering test in residential projects in our district.
(2) Carry out observation activities at the waterproof construction site of the toilet. Water leakage in toilets is a common problem in quality letters and complaints. Through on-site observation activities, around the construction technology and management, this paper comprehensively analyzes the common waterproof quality problems and preventive measures, analyzes the waterproof practices of detailed nodes that are easy to cause bathroom leakage, and improves the waterproof quality awareness and construction technology of construction and supervision site managers.
Participants: persons in charge of construction and supervision of real estate projects under construction.
2. Hold special quality training lectures.
(1)XX city waterproof construction technology and quality common fault prevention video;
Participants: on-site construction quality inspectors and supervisors of real estate and public buildings under construction.
(2) Strengthen the lectures of the first responsible person of the owner.
Participants: project owner and supervisor under construction.
(4) activity summary.
Summarize the activities of this year's "Quality Month" at the 20xx 10 quality and safety meeting. Inform the development of various activities, commend the units and individuals who actively participate in the activities, popularize advanced experience, and promote the further improvement of the quality management level of construction projects in our region.
Work requirements of intransitive verbs
(1) All relevant units should combine the "Quality Month" activity with daily quality management, formulate technical measures, management measures and work instructions for the treatment of common quality defects, take the treatment of common engineering quality defects as the key content of daily quality inspection of enterprises, clarify the inspection focus of important construction links, ensure the implementation of the treatment measures for common engineering quality defects, and push quality management to a new level.
(two) all units should implement the work requirements of the "quality month" activities, and summarize them in time after the activities to further consolidate the results of the activities.
The second activity plan of Quality Month aims to make the company's service quality on the basis of by going up one flight of stairs, establish a good brand image of the company, realize the continuous improvement of property service quality and improve the satisfaction of owners. This month, the company will vigorously carry out the special work of "Quality Improvement Month" to provide thoughtful and convenient services for the owners. The specific implementation is as follows:
I. Steering Group
Chief Activity Commander:
Team leader:
Second, the purpose of the activity
In order to consolidate the service level of basic property, ensure the steady improvement of service quality, effectively narrow the gap with the management level of the property industry, and further improve the service awareness, work efficiency and service level of Jia Chuang property employees, the "Quality Improvement Month" activity was launched according to the requirements of the company's brand building.
III. Contents of activities
(a) the development of the rectification task schedule, the corresponding rectification plan as the basis for assessment. Hold a monthly mobilization meeting for quality improvement, strengthen supplier management, on-site rectification, personnel training, improve the form of records and documents, carry out morning meeting roll call and reception day for the director of the center, strengthen equipment operation services, pay a return visit to the owners, implement vehicle management plan, manage foreign personnel for decoration, and carry out surprise cleaning of decoration garbage.
(2) The monthly quality improvement work is transparent to the owner. Show the phased work objectives, holiday services, community cultural activities arrangements, operating income and public parts, the use of public facilities, the collection and use of motor vehicle land occupation fees, and the use of housing decoration and maintenance funds.
Conditions, etc. Especially the contrast photos of this renovation activity, such as doorposts, vehicles, environment, green elevators, etc. Let the owner intuitively see the rectification effect.
(3) standardize gfd. Timely replacement of employees' damaged work clothes and badges reflects the good mental outlook of our employees. Unified requirements should also be put forward for the work clothes of the outsourcing party, so as to be clean and tidy.
(4) Combining routine monthly inspection, unscheduled unannounced visits and night inspection, and using relevant records such as operation records and work inspection records, the problems found in the inspection are traced back to the source, thoroughly rectified and hidden dangers are eliminated.
(5) Intensify publicity, and make public the company's 400 complaint telephone number, the office telephone number of the center director and the work email address of the general manager of the property. Listen to the voice of the owner and solve difficult problems for the owner in a timely and efficient manner.
(6) Each service center will pay a return visit to 100% of the complaints according to the problems recorded in the customer service reception table. A return visit can be conducted by talking with users, on-site inspection and inspection. Implement the "owners' reception day" system, improve service methods and expand communication channels. Listen to the real opinions of the owners extensively and effectively solve the problems reflected by the owners.
(seven) actively accept complaints from owners, strengthen household communication, pay a return visit in time, and train the unified rhetoric of urging property fees. The key customers who are in arrears will be received by a special person, and a charging team will be arranged to supervise the payment. In the interview, the problems left over by the property will be divided from the property scope, and various forms of return visits will be carried out to form a good atmosphere, thus improving and beautifying the community.
(8) Outsourcing management. Focus on inspection of service quality, personnel etiquette, tools and materials, etc. And put forward rectification requirements for the phenomenon that does not meet the requirements. If the supplier fails to rectify or implement the terms of the contract as required, it will be punished according to the punishment standard in the annex to the contract. Evaluate the external contractors regularly, including the problems reflected by various inspections, the serious problems of suppliers and their improvement, the opinions of the owners, the service quality comparison of various service providers, spot checks, existing problems, etc.
(9) Performance appraisal. Further improve the sense of responsibility and quality awareness of the personnel in the quality department, ensure that the personnel in each position operate in strict accordance with the workflow, so as to reduce the quality problems caused by human factors and ensure the improvement of the work enthusiasm and attitude of the quality personnel.
Fourth, the implementation steps
(1) Deployment phase (May 4th to May 10)
All departments and property service centers of the company should strictly follow the inspection requirements of the quality improvement contract activity plan and the standard content of the red and yellow lines, conscientiously implement the plan and actively do a good job in mobilization and deployment.
(II) Implementation stage of each department (May 1 1 to May 24th)
In strict accordance with the requirements of system documents, work instructions and contract contents, carry out self-inspection and rectification in detail and comprehensively, form a work report of self-inspection stage, and report the self-inspection summary to the quality management department of the company before May 24.
(III) Company audit stage (May 25th to May 27th)
The company will form an inspection team, led by the quality department, to review the main inspection and key safety parts of the company.
(4) Promotion summary stage (May 27th to May 29th)
All departments comprehensively rectify the problems found in Quality Improvement Month, and the Quality Management Department organizes all centers and departments to evaluate the effect of Quality Improvement Month. Each department and center shall report the activities every week, and feedback the important activities to the Quality Management Department in written form for the reference of each center. Used to encourage outstanding individuals in the process of service improvement.
Fourth, the job requirements
(a) to strengthen leadership, careful organization and planning and deployment.
Companies should formulate major inspection plans in a timely manner in light of actual conditions, and seriously organize their implementation. The person in charge of each affiliated project should personally grasp it, adopt the method of grasping the first level and implementing it layer by layer, and implement the safety responsibility and measures rectification to every post, everyone and every link.
(B) a comprehensive inspection, in-depth search for the root cause of the problem
Each project should organize professional and technical personnel to conduct a comprehensive safety inspection. In the inspection, we should strictly follow the relevant technical specifications and standards, carefully find out the existing problems and make timely rectification.
(3) Strengthen daily management and earnestly do a good job in engineering maintenance.
In strict accordance with the company's professional evaluation and quality system standards, guide and standardize daily practical operations, emphasize execution, and achieve an all-round improvement in the quality of management services.
Quality month activity plan III. Guiding ideology:
Conscientiously implement the Party's educational principles and policies, earnestly take education and teaching as the center, constantly strengthen quality awareness, solidly promote classroom reform, focus on the goal of "quality education enters the classroom" and "quality comes out in 45 minutes", take the classroom as the position, take teaching research as the center, and take education and teaching as an opportunity to pay close attention to education quality.
Second, the work objectives:
1. Improve teachers' classroom teaching level and optimize classroom teaching mode.
2. Improve teachers' level of preparing lessons, speaking and evaluating lessons and the level of teaching and scientific research.
3. Improve teachers' ability to use multimedia teaching.
4. Improve teachers' ability to control teaching materials.
5. Cultivate young teachers and conduct school-based training. :
Third, the activity time:
20xx 10 month-1/kloc-0 month.
Fourth, leading group;
Team leader:
Deputy team leader:
Verb (short for verb) activity:
1, activity mobilization. Use the regular meeting of teachers in early June 10 to mobilize.
2. Quantitative evaluation. Standardize the quantitative work evaluation of class teachers and the attendance evaluation of faculty and staff.
3, 10 monthly exam and subject quality analysis
4. Carry out the second class, set up interest groups in disciplines and hold competitions in various disciplines to stimulate students' interest in disciplines.
5. Take the teaching and research group as the unit, carry out excellent demonstration courses in various subjects, with the number of students not less than 1 person, and actively prepare two lectures on the history and geography of the listed teaching competition.
Activity requirements of intransitive verbs:
1. All teaching and research groups should take this activity seriously, and all teachers should actively participate and use modern teaching AIDS.
2. Each teaching and research group shall formulate its activity plan accordingly, and timely sort out all kinds of materials and submit them.
3. Members of the leading group should set an example, plan, supervise and participate in all aspects.
4. The second class should have plans, records, materials and evaluation summaries of activities. And write it in the book.
The content of the activity arrangement must be completed one by one, and the teaching room is responsible for it.
Quality Month Activity Program 4 I. Activity Theme
"Consolidate teaching foundation, master teaching skills, standardize teaching management, and create excellent teaching products" to comprehensively improve the teaching level of graduate students.
Second, the activity month time
Xx,xx,XX,XX
Three. moving target
1, rectify the teaching order
Strengthen the management of classroom teachers, pay close attention to the phenomenon of being late and leaving early and the organization of classroom teaching, and run daily teaching activities in strict accordance with the curriculum schedule.
2. Strengthen the construction of teaching style
Grasp the quality of teachers' classroom teaching, check teachers' teaching methods and teaching contents, and promote the change of study style with good teaching style.
3. Strengthen the construction of study style.
Strengthen students' classroom management, check students' attendance and participation in classroom teaching, and promote students' learning enthusiasm and initiative.
Fourth, the organization of activities
Group length: xxx
Deputy leader: xx
Members: members of the postgraduate teaching supervision team, and leaders of various colleges (departments and institutes) in charge of postgraduate work.
Verb (abbreviation of verb) activity arrangement
The first stage: the publicity and mobilization stage (May 3rd to May 7th).
Through the school website, graduate leaders of various colleges (departments, institutes), class teacher meetings, student class meetings, etc. Promote the quality month of postgraduate teaching among the teachers and students of the whole school.
The second stage: the concrete implementation of the activity (from May 9 to May 27)
(A) grasp the norms and strive to meet the requirements of teaching behavior
Firmly establish the quality consciousness of 45 minutes in class, strictly implement the course teaching plan, and regard classroom teaching as an important link to improve the quality of postgraduate teaching.
1, prepare lessons "deeply". Namely: in-depth study objectives, in-depth excavation of teaching materials, in-depth understanding of students, in-depth discussion of teaching methods.
2. Be "real" in class. That is to say, class should be fully prepared, not showing off, cherishing every minute, increasing teaching density and improving teaching efficiency, requiring 45 minutes of quality, not answering mobile phones in class, not skipping classes, attending classes according to the schedule, and not arbitrarily stringing classes.
3. Teaching should be "alive". That is: not limited to textbooks, not limited to ready-made models, not dead teaching plans, so that teaching has its own characteristics and style.
4. Means should be "new". That is, the word "new" should be highlighted in the creation of situations, the choice of learning methods and teaching methods, and the design of training.
(two) check the implementation of the program of activities.
1, check the content
Teachers' compliance with the schedule (not being late for class, not leaving early, not quitting class halfway, etc.). ), the teacher's teaching situation (teaching methods and teaching contents), the teacher's class adjustment and make-up lessons (whether to adjust classes at will, whether to go through the procedures for adjusting classes according to the prescribed procedures, and whether to make-up lessons on time).
2. Inspection method
(1) Actively carry out listening and evaluation activities.
The supervision team and each teaching unit are in charge of graduate leaders and graduate class teachers to attend lectures at the front line to understand students' requirements from their classrooms.
(2) hold a student forum
The third stage: evaluation summary stage (May 30th to June 3rd).
Hold a summary meeting of postgraduate teaching quality every month to summarize the development of teaching quality activities in that month and commend outstanding organizational units of "Postgraduate Teaching Quality Month" activities.
The above measures to improve the quality of education and teaching will encounter many new problems in our work. In view of the new situation, we will revise and improve this plan in time.
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