Summary of customer network activities

The activity has come to an end, and we will accumulate some corresponding experience. How can the most critical activity summary fall behind at this time? Let's refer to how the activity summary is written. The following is a model essay on customer networking activities I collected for your reference only. Let's have a look.

Summary of customer networking activities 1 China Life Plaza project follows the notice requirements of the company's customer festival, with the theme of "continuous improvement of service quality and gradual enhancement of development ability". According to the actual situation of the company, all the staff in the customer service department had a fantastic idea, actively prepared the 6. 16 customer festival to give back to the owners, took "enhancing image" and "improving service" as the propaganda points, and carried out customer festival activities with business households in various forms, which developed customer relations, enhanced friendship, embodied service style and promoted cooperation with the help of activities, and achieved fruitful and positive results.

First, leaders attach great importance to it and actively carry out mobilization work.

Project leaders attach great importance to this customer festival. On May 24th, Mr. Ma held a mobilization meeting in the B3 meeting room, asking all departments to fully mobilize the enthusiasm of employees, and all staff should participate in it, and organize and arrange skills competitions for each post to improve the comprehensive quality of property employees. According to the requirements of the leaders, the manager and supervisor of the customer service department immediately organized the employees of this department to mobilize and convey the spirit of Ma Zong's speech at the meeting. At the same time, the customer service department actively plans and prepares the relevant materials of the job skill competition, completes the preparations for the customer festival, serves and interacts with the life owners.

Second, actively prepare and publicize the good image of the company.

Before the activity, our department actively carried out publicity in the building. In order to highlight the atmosphere of the event, our department specially customized banners and Yi Labao for Customer Day and hung them in the most eye-catching places in the building and staff canteen. During the activity, the front desk in the lobby is specially required to wear ribbons, and the work clothes should be uniform and neat, leaving the best side to every business owner. Smiling is the best courtesy and respect for guests! It is also the most basic performance of employees' quality service! After unified training, employee smile service always carries out the whole activity. Only by serving every business owner wholeheartedly at work can business owners feel our sincerity in this activity. So as to affirm our work and establish a good image of the company.

Third, careful preparation, customer satisfaction.

In order to give back to the owners, the service purpose of this activity is "sincerity, sincerity and caring". Use the concept and implementation method of activity innovation to give full play to the relationship among them. Therefore, during the period from June 20th to June 20th, February1year, we distributed cushions carefully prepared by our department for the owners in the staff aisle of B 1 staff canteen, so as to narrow the heart-to-heart distance between the company and the owners and fully reflect our caring service. When issuing, they shouted the slogan of Customer's Day, held gifts in their hands, and patiently explained the concept of Customer's Day, which made the business households deeply moved and demanded them one after another. Gift delivery, welcomed by the majority of businesses, and recognized our services!

Fourth, green plants convey gratitude.

In order to thank the owners' leaders for their support for our company's work in the past year, we visited the owners' leaders one by one on the occasion of the Customer's Day, communicated with them on all aspects of the daily work of the property, and listened to the valuable guidance put forward by the owners' leaders with an open mind. Through communication, we collected and recorded the guidance of our host, and corrected it in time during the activity and in the future work. At the same time, we also presented a small green plant to the owner's leadership, which sent this little warmth and was recognized by the owner's leadership for our caring service.

Five, customer service department "job skills training" activities

In order to further enhance the image and professional quality of employees in our department, and improve the professional quality, operational skills and service awareness of employees in various positions. On June 23rd, our department held a "post service skills training" competition in the customer service department. This competition has received strong support from project leaders and departments. We invited project leaders, managers and department heads to watch the game. Before the competition, our department used PPT to play pictures, and reviewed the working moments and achievements of the customer service department in the first half of the year with every leader and colleague present. At the competition site, every customer service staff was full of energy and actively prepared, showing the good work quality and personal accomplishment of our employees. In the competition, the window image of our company was displayed, and all of them achieved good results, which was praised and recognized by the project leaders. The competition was also a complete success.

Sixth, enhance the image, improve the service and create brilliance together.

Throughout the service quality month, the company took "sincerity, sincerity and caring" as its service tenet, and increased the communication between the property management company and the owners and customers, which also included the feelings of the property service providers on the China Life Plaza project and their gratitude to the owners. With considerate service and the concept of mutual learning and understanding, let us integrate into the whole activity. All colleagues of China Life Plaza Project of Dangguoshou Property Management Co., Ltd. hope that everyone can enjoy a green and healthy life while living a happy life and working smoothly, and give them healthy and happy thoughts to show the true meaning of people-oriented service emotion!

Summary of customer networking activities 2 According to the requirements of the group company's 20XX "China Life Customer Festival" activity document, our company carefully organized cadres and workers to convey the spirit of the learning document, carefully studied the main work arrangement of the group company's 20XX "China Life Customer Festival", and put forward our company's specific implementation opinions around the theme of "Holding hands with China Life, savoring life, starting from the heart and communicating with you and me", closely combining with the theme of giving back to customers. The relevant information is hereby notified as follows:

First, prepare for war, make good preparations for war, make careful arrangements and implement them effectively.

In order to ensure that this year's customer festival activities are organized, planned and effective, our company has set up two leading groups, namely, the customer service center group headed by Wei and the customer service cooperation group headed by Chen. In strict accordance with the requirements of the superior documents, we have formulated an activity implementation plan with the aim of "deepening service concept, publicizing service brand, enhancing customer relationship and promoting business development" and the theme of "holding hands with national life, savoring life, starting from the heart and communicating with you and me", and carefully arranged this year's customer festival activities. All departments of the company also actively cooperated with each other, formed a corresponding responsibility system network, and made corresponding activity development plans in combination with the characteristics and reality, so that the leaders and measures were in place, which provided a strong organizational guarantee for the smooth development of this customer festival.

Second, keep pace with the times, bring forth the old and bring forth the new, and there are new trends in the activities of "Customer Festival".

In order to make the activities more colorful, our company focuses on the guiding ideology of the provincial company documents, "taking theme activities, service promotion and customer return visits as the main forms, strengthening the two-way communication between customers and the company, and enhancing customers' understanding of customer service content. In combination with the four central activities of "China Life Customer Day", "China Life Customer Day", "Public Open Day" and "China Life Customer Day", we will actively get in touch with customers by giving small gifts to customers who handle insurance business, jointly holding a special group purchase activity for China Life customers with Jiaojiang Guoshang Plaza, and issuing invitations to 150 customers at the event site. More concessions are given back to customers, which effectively improves customers' satisfaction with our services. At the same time, combined with the current trend elements, the film salon was creatively launched. June/KOOC-0/4 organized/KOOC-0/00 high-quality customers to carry out the "I appreciate, I am happy" activity, and arranged a unique visual feast for customers. Through wonderful movies, we showed our customers the positive and diligent spirit of our company. At the same time, in order to further strengthen the communication between customers and the company, our company specially invited 10 as customers and internal supervisors and other relevant personnel to enter the company on June 5, and visited the star-rated service outlets in the city to deepen the understanding of the company's operation at the front line and inside, and held a forum on the open day to report our recent development and service contents to visitors. At the same time, we listened to the opinions and suggestions of customers and internal supervisors on the company's services and suggestions on improving the quality of claims service, and successfully absorbed more useful opinions and suggestions, which played a very important role in the company's next work.

Third, expand publicity, enhance influence, and further enhance the company image.

In the early stage, the company contacted the media extensively according to the requirements of provincial companies. Through effective communication, the mainstream media in the city successfully paid attention to our company's "Customer Festival" activities, and used the extensive influence of the media to publicize and report the activities, effectively enhancing the social influence and brand reputation of China Life. At the same time, during the event, a celebration banner was hung in front of the company, electronic screens were used to publicize the event, and eye-catching slogans were hung in the workplace to effectively attract customers' attention. At the same time, in the course of business, customers were actively informed of the activities of "Customer Festival" through oral publicity, and special merchants used banners to promote "Customer Festival" and preferential contents, which further expanded the publicity effect and rapidly improved the social influence.

Four, overall consideration, timely summary, quickly improve the quality of service activities.

In order to ensure the quality of service and the development of activities, our company timely and effectively summarized and handled the activities according to the requirements of provincial companies, and extensively collected customers' opinions and suggestions on service work, and timely summarized and sorted out more suggestions. At the same time, we revised the next activity plan, improved the work activities as much as possible, made the service activities closer to the needs of customers, and gave more benefits back to customers. At the same time, keep abreast of customers' satisfaction with the company's specific activities, adjust the pace of activities, make the activities more perfect, and further improve customer satisfaction. Through effective measures, continuous summary and improvement, customers are more sure of the service quality of the event, have a higher understanding of the company, master the most urgent needs of customers, and provide very important information for the company's next plan.

Since 20XX, our company has been insisting on holding a "customer festival" among customers every year, demanding to continuously improve service quality and brand image through activities. Through years of hard work, our company has achieved very good results to a certain extent. Through this "China Life Customer Festival" activity, innovative ways and unique activities have successfully attracted customers, effectively improved our company's understanding of customers, narrowed the distance with customers, effectively improved service quality and brand image, promoted business development, and made our company's influence in the city rapidly improved.