Taobao delivers goods, but what if the courier can't contact the buyer?

1, contact the buyer's local courier company and try to ask the other party to keep the order for you for a few days (know the specific storage period, and ask the other party to return to the original place after the deadline).

2. To contact the buyer, you can send a text message or call directly to inform the above situation at 1, and ask the other party to pick up the goods at 1, or ask the other party to ask friends/family/colleagues to collect them (if there are these people in the same city, you can change your address and express them free of charge. )

3. If point 2 above is not resolved, the freight for notifying the buyer of the defective parts will be borne by the other party. . And ask them to complete the return (and leave a message on Want Want), and at the same time keep all the evidence of contacting the buyer for safety.

4. If the buyer can't be contacted, and the third point above hasn't been dealt with, it will be confirmed by the other party by default. After the money arrives, the other party will ask you to negotiate a refund after deducting the round-trip freight. If the other party applies for a refund at this time, submit the certificate of point 3 above and ask the other party to pay the payable freight.

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Who will bear the postage for refusing to sign for the goods?

Who will bear the delivery postage depends on whether the buyer refuses to sign for no reason and whether there is a 7-day return promise service setting.

The cases of visa refusal include but are not limited to the following:

1, rational refusal

(1) Before the seller delivered the goods, the buyer applied for a refund, saying that it was unnecessary, and the buyer refused to sign the goods because of the subsequent forced delivery without the buyer's consent;

(2) The buyer found that the goods were damaged or inconsistent during inspection, and then refused to sign.

(3) If the buyer has refused to sign, it is suggested that the seller take back the goods in time to avoid the loss of the goods and negotiate with the buyer in a friendly way.

(4) If the buyer has reason to refuse the visa, the seller needs a full refund.

2. Unreasonable refusal to sign

If the buyer has no reason to refuse the goods, the seller needs to provide the official seal of logistics to prove that the buyer has no reason to refuse the goods. If you can't provide valid proof, you can give a full refund to the buyer.

3. The goods support the return promise service, and the buyer has no reason to refuse to sign for the goods.

Postal goods

(1) The buyer's rejection only generates one-way freight, and the delivery freight needs to be borne by the seller, which supports full refund.

(3) The buyer's rejection will generate round-trip freight, the delivery freight needs to be borne by the seller, and the return postage will be borne by the return promise.

Non-postage goods

No matter whether it is a one-way freight or a round-trip freight, the return promise shall prevail.

References:

/help center. Taobao. com/learn/ search? Keywords =% E5% 8d% 96% E5% AE% B6% E5% A6% 82% E4% BD% 95% E9% 80% 80% E6% AC% Be&; Bu = & userid = "target =" _ blank "> Taobao service center-how can the seller get a refund?